Kemal Arnaz
Senior Agency Director at Prudential Syariah- Claim this Profile
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Bio
Mokhammad Misdianto, MSc.
Kemal is my senior in this business and we are working together as business partner since 2015. He is one of the great leader I ever know and guide me with patient and wisely. He know my strength and my weakness and always found a great way to make out of it for my future. The way he lead and guide me I never found before and I am glad he is my leader when I decided to jump to this business.
Mokhammad Misdianto, MSc.
Kemal is my senior in this business and we are working together as business partner since 2015. He is one of the great leader I ever know and guide me with patient and wisely. He know my strength and my weakness and always found a great way to make out of it for my future. The way he lead and guide me I never found before and I am glad he is my leader when I decided to jump to this business.
Mokhammad Misdianto, MSc.
Kemal is my senior in this business and we are working together as business partner since 2015. He is one of the great leader I ever know and guide me with patient and wisely. He know my strength and my weakness and always found a great way to make out of it for my future. The way he lead and guide me I never found before and I am glad he is my leader when I decided to jump to this business.
Mokhammad Misdianto, MSc.
Kemal is my senior in this business and we are working together as business partner since 2015. He is one of the great leader I ever know and guide me with patient and wisely. He know my strength and my weakness and always found a great way to make out of it for my future. The way he lead and guide me I never found before and I am glad he is my leader when I decided to jump to this business.
Credentials
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VERGE AD
Prudential Indonesia (PT Prudential Life Assurance)Jan, 2021- Nov, 2024 -
Prudential Syariah Advisor
Prudential Indonesia (PT Prudential Life Assurance)Jan, 2020- Nov, 2024 -
Prudential Financial Advisor
Prudential Indonesia (PT Prudential Life Assurance)Jan, 2019- Nov, 2024 -
NLP
PT Klik ManagementJan, 2016- Nov, 2024 -
Certified Insurance Consultant License (Life & Health), Individual
AASI IndonesiaOct, 2009- Nov, 2024 -
Execution Premium
Palladium: Make It PossibleSep, 2009- Nov, 2024 -
Strategic Allignment
Palladium: Make It PossibleJun, 2009- Nov, 2024 -
Certified Insurance Consultant License (Life & Health), Individual
Asosiasi Asuransi Jiwa Indonesia (AAJI)Apr, 2009- Nov, 2024 -
Strategy Maps
Palladium: Make It PossibleJan, 2009- Nov, 2024 -
Strategy Focused Organization
Palladium: Make It PossibleOct, 2008- Nov, 2024 -
Balanced Scorecard
Palladium: Make It PossibleJun, 2008- Nov, 2024 -
Leadership
Kubik LeadershipJan, 2007- Nov, 2024 -
Business Management English
University of BirminghamJan, 2005- Nov, 2024 -
Project Management
Project Management InstituteJan, 2004- Nov, 2024 -
Marketing Research
FrontierJan, 2003- Nov, 2024
Experience
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Prudential Syariah
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Indonesia
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Insurance
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1 - 100 Employee
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Senior Agency Director
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Apr 2022 - Present
Cooperate with Partners and Principal - from Strategy to Operations Alignments throughout Marketing - Selling - Servicing processes Plan, Lead and Monitor within Business Units and Business Groups Design, Conduct and Evaluate Training & Development System Business Expansions - Grow and Multiply through Leaders create Leaders Financial Protection - Literation and Education to families and corporations Cooperate with Partners and Principal - from Strategy to Operations Alignments throughout Marketing - Selling - Servicing processes Plan, Lead and Monitor within Business Units and Business Groups Design, Conduct and Evaluate Training & Development System Business Expansions - Grow and Multiply through Leaders create Leaders Financial Protection - Literation and Education to families and corporations
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onevision Agency
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Indonesia
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Financial Services
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1 - 100 Employee
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Senior Business Partner
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Apr 2009 - Jan 2023
Cooperate with Partners and Principal - from Strategy to Operations Alignments throughout Marketing - Selling - Servicing processes Plan, Lead and Monitor within Business Units and Business Groups Design, Conduct and Evaluate Training & Development System Business Expansions - Grow and Multiply through Leaders create Leaders Financial Protection - Literation and Education to families and corporations PROFESSIONAL & BUSINESS MILESTONES National Top Sales Producers 2010, 2011, 2016, 2019, 2020, 2022 National Top Sales Leaders 2012, 2014, 2019, 2020, 2021 1-Billion Sales Team Achievements 2011-2021 Top 40 National Leaders 2019 Top 5 National Sharia Leaders 2019
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Prudential Indonesia (PT Prudential Life Assurance)
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Indonesia
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Insurance
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700 & Above Employee
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Senior Agency Director
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Jan 2017 - Apr 2022
Cooperate with Partners and Principal - from Strategy to OperationsAlignments throughout Marketing - Selling - Servicing processesPlan, Lead and Monitor within Business Units and Business GroupsDesign, Conduct and Evaluate Training & Development SystemBusiness Expansions - Grow and Multiply through Leaders create LeadersFinancial Protection - Literation and Education to families and corporations
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Senior Agency Manager
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Jan 2015 - Jan 2017
Cooperate with Partners and Principal - from Strategy to OperationsAlignments throughout Marketing - Selling - Servicing processesPlan, Lead and Monitor within Business Units and Business GroupsDesign, Conduct and Evaluate Training & Development SystemBusiness Expansions - Grow and Multiply through Leaders create LeadersFinancial Protection - Literation and Education to families and corporations
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Agency Manager
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Jan 2013 - Jan 2015
As a group business manager, my role and duties are to create, execute and coordinate marketing, sales, and service strategies between business units under my leadership. I have created training materials also continue conducting training and coaching within the business group as well as the Agency.
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Senior Unit Manager
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Jan 2012 - Jan 2013
As a senior business manager, my role and duties are to create, execute and coordinate marketing, sales, and service strategies between business units under my leadership. I have earned more roles in conducting training and coaching within the business group.
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Unit Manager
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Jan 2011 - Jan 2012
As a business manager in my first year, my main role and task is to create and execute marketing, sales and service strategies in my business unit. I have also been assigned the role of conducting internal training within the business group.
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Associate Unit Manager
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Jan 2010 - Jan 2011
As part of the team at the Agency, my role is to plan and execute marketing, sales and service strategies for prospective clients and clients. I also recruited to fulfill the requirements as a business manager at this agency.
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Palladium: Make It Possible
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Australia
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Business Consulting and Services
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700 & Above Employee
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Associate Consultant and Country Manager
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Oct 2008 - Jan 2010
Co Lead modules of the project work and drive analytical insightsCoach Analysts in primary research and data collection activitiesCo Direct and provide quality control for the team's research and analytical workWork alongside Managers and Partners to help define initial hypotheses, develop commercial insights and communicate findings to the clientTop ClientsSoho Industri PharmasiTelkomsel IndonesiaAvrist InsuranceMinistry of Health Brunei DarussalamTudung Group & Garudafood
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Associate Consultant & Program Manager
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Jul 2008 - Sep 2008
Organising In-house and Public Events around Strategy ExecutionManaging Centre of Excellence on Strategy Execution
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SOHO Global Health
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Indonesia
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Pharmaceutical Manufacturing
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500 - 600 Employee
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Strategy Manager
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Jun 2008 - Oct 2008
Liaise with Corporate's Management Consultant Team of Palladium Group in Strategy Development and its Executions Reporting to Strategy Director, cooperate with Strategy Department Team in research and analysis Liaise with Corporate's Management Consultant Team of Palladium Group in Strategy Development and its Executions Reporting to Strategy Director, cooperate with Strategy Department Team in research and analysis
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PQM Consultants
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Indonesia
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant - Service Experience and Loyalty Management
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Nov 2006 - Jun 2008
Project Leader in improving productivity and quality at client’s place, starting from Initiation, Planning, Execution, Controlling to Closing and Monitoring, through :- Formulating strategies with top management- Developing standards and its measurements with key process’ owners- Enhancing mindset and skills for managers and staffs across departments- Reviewing current rules and policies to assure employees’ empowerment- Measuring and feedback from internal and external regarding performances- Establishing reward and recognition scheme for retaining best performers
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Consultant - Service Measurement and Management
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Jan 2002 - Oct 2006
Consultant and Lead Trainer in Productivity, Quality and Service Improvements, in the areas of :- Service Excellence (Total Customer Satisfaction)- Service Strategies through Balanced Score Cards- Business Process Mapping (as-is) and Business Process Improvement (to-be)- Service Level Agreements (SLA) and Service Audit- Employee Satisfaction Survey/Employee Opinion Survey- Customer Satisfaction Survey and Lost Customer Survey- Customer Relationship (CRM) and Call Centre Management- Quality Control Circle/Small Group Activities (7 Tools & 8 Steps/PDCA)- Six Sigma (DMAIC) and Lean (Value Stream Mapping, 5S and Waste Elimination)- Team building and Organizational Alignment (Belbin Team Roles)- Leadership and Supervisory Management- Creative Problem Solving and Innovative Thinking- Customer Experience and Loyalty Management
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Technical Assistant - Customer & Employee Measurement and Engagement
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Mar 2000 - Dec 2001
Supporting Lead Consultant and Project Manager in Customer and Employee Survey projects, in the areas of :- Construction (Total Bangun Persada, Jaga Citra Inti, Jagat Baja Prima Utama)- Pharmacy (Kalbe Farma, Dankos, Enseval, Bayer AG, Novartis, Soho Industri Pharmasi)- Certification Body (SGS)- Education (Jakarta International School, University of Trisakti)- Banking (Bank Mandiri, Bank Permata, BII, Bank Bukopin) - Financial Services (Jiwasraya, Adira Finance, ING Aetna, Great Eastern Life, PNM)- Agro Industry (PTPN III)- Automotive (Toyota Astra Motor, Kramayudha Tiga Berlian Motors)- Glass Manufacturer (Schott Igar Glass)- Paper and Packaging (Bukit Muria Jaya, Sinar Mas Pulp & Paper)- Mining (Newmont Nusa Tenggara, Kaltim Prima Coal)
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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EDP Analyst
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Aug 1997 - Aug 1998
Controlling data supplies between Samsung Korea and Samsung Indonesia Supporting Samsung IT Service Centre Controlling data supplies between Samsung Korea and Samsung Indonesia Supporting Samsung IT Service Centre
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Education
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2005 - 2007
University of Warwick - Warwick Business School
MBA equivalent, Service Operations -
1998 - 2000
University of Indonesia
Master of Management, International Management -
1993 - 1997
University of Trisakti
Bachelor of Science, Industrial Engineering - Industrial System -
1991 - 1993
SMA Negeri 8 Jakarta
A1, IPA
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