Experience

Appco Group Asia

• Malaysia
• Advertising Services
• 200 - 300 Employee

• Team Lead

  • Oct 2013 - Present

  PERFORMANCE SUMMARY: Rising from the base as a sales executive, being a leader and team player with 2 years of extensive experience in planning, scheduling and directing the team in under my charge according to the current applicable standards. Track record of supervising the team and helping to achieve the core KPI on top of attaining record sales numbers tagged to myself. Focused on maintaining the quality of customer service offered and bringing in sales number. Demonstrated ability to prioritize tasks in order to attain the departmental goals. EXPERIENCE FROM THIS ROLE: • Hands on experience in organizing and monitoring assignments to complete work on time • Well-versed in identifying administrative and operational problems and formulating solutions • Critical eye for recruitment the right candidate for the right job placement. CORE PROFICIENCIES: KEY ACCOMPLISHMENTS: 2014: Sales Achievement Team Leader promotion 2015: Sales Achievement Sales Excellence Highest Seller for Internet and Overall total contract value Show less



Beach Cabana

• Manager

  • Jan 2008 - Jul 2013

  PERFORMANCE SUMMARY Rising from the base as a waiter, being a leader and team player with 5+ years’ extensive experience in planning, scheduling and directing the management of the department in accordance with the current applicable standards. Track record of supervising and scheduling food service staff in the preparation and service of food. Focused on maintaining the quality of food. Demonstrated ability to prioritize tasks in order to attain the departmental goals. EXPERIENCE FROM THIS ROLE: • In-depth knowledge of food inventory, menus and production methods • Competent at controlling costs in a food service operations • Hands on experience in organizing and monitoring assignments to complete work on time • Well-versed in identifying administrative and operational problems and formulating solutions • Critical eye for recruitment the right candidate for the right job placement. CORE PROFICIENCIES: ● Interview and Scrutiny: Putting up advertisements to recruit waiters for the outlet; to interview and match the correct fit into the job placement. ● Hiring and Training: On the job training for new hires and individuals who are taking on new responsibility and new scope within the company. ● Staff Scheduling: Staff's timetable for when they are on duty are arranged monthly. ● Inventory Management: To manage the stock inventory for both the cafe and the alcohol in the bar area ● Supplies/Equipment Inspection: to do routine checks on the supplies and equipments that are within the outlet, to make sure that everything is in order. Any ● Customer Complaint Resolution: to handle any customer's complaint that arises. ● Budgets Maintenance: To maintain the P&L for the outlet ● Health and Food Safety Standards KEY ACCOMPLISHMENTS ● To be given the chance to grow from waitering to a chance to supervise the outlet. ● To be given the chance to take over supervising and be involved in setting up a brand new convenience store. Show less