Experience

Guidewheel

• United States
• Software Development
• 1 - 100 Employee

• Network Systems Monitoring Engineer

  • Mar 2020 - Present

  Remote Device Monitoring, Site Assessment & Installation Support (Power & Network), 1st Level Technical Support, 2nd Level Technical Support, & 3rd Level Technical Support, Client Technical Reports Drafting, Connectivity Liaison (Handling connectivity-related matters with our clients and partners), Device Configurations and Client Systems Setups. Remote Device Monitoring, Site Assessment & Installation Support (Power & Network), 1st Level Technical Support, 2nd Level Technical Support, & 3rd Level Technical Support, Client Technical Reports Drafting, Connectivity Liaison (Handling connectivity-related matters with our clients and partners), Device Configurations and Client Systems Setups.



BRCK

• United States
• Telecommunications
• 1 - 100 Employee

• Lead NOC Engineer

  • Aug 2019 - Mar 2020

  Managing a small team of 5 Network Operations Center Engineers - Shift scheduling, Project Assignments, Conducting Daily Briefing Meetings, Goal Setting, Report Compilations, Performance Appraisals, VPN Management, 3rd Level Troubleshooting, Management of Ticketing, Handling Cross-department communication and project co-ordination.

• Network Operations Center Engineer

  • May 2019 - Aug 2019

  Design, Deployment, & Monitoring of WLAN, WAN, and LAN Networks (PPPoE, RADIUS, DHCP, Static Addressing, Firewalls, Routing Protocols, Layer 2 Switching, VLANS, Hotspots Provisioning and Management)



Surf Kenya

• Technology, Information and Internet
• 1 - 100 Employee

• NOC Engineer

  • May 2018 - Feb 2019

  Network design, deployment (configuration) monitoring and troubleshooting. Optimization of network performance by continuously analysing the performance of wireless links, tuning non-performing links, and conducting link upgrades to meet SLA and QoS standards. Working very closely with customer care in troubleshooting customer-connections. Assisting field teams in optimizing the performance of Wi-Fi hotspots that have been deployed in densely populated locations across the country. Network design, deployment (configuration) monitoring and troubleshooting. Optimization of network performance by continuously analysing the performance of wireless links, tuning non-performing links, and conducting link upgrades to meet SLA and QoS standards. Working very closely with customer care in troubleshooting customer-connections. Assisting field teams in optimizing the performance of Wi-Fi hotspots that have been deployed in densely populated locations across the country.



EveryLayer

• Network Field Engineer

  • Nov 2016 - May 2018

  Tasked with wireless network design and implementation in rural and urban settings. Design and assembly of power equipment for deployment of fiber PoPs, Point-to-Point radio links, Multi-Dweller Units, Public Wi-Fi hotspots, and home Wi-Fi systems. Involved in surveys across the country for network expansion (topology, LoS to nearby towers, demographics, Power requirements, BoQs and Network Mapping). Apart from the physicals I also actively participate in laying out the logical aspect of the wireless networks (Configurations, Monitoring, and Troubleshooting).



kplc

• attachee at the company specialising in networking and power system telecommunications

  • Jan 2014 - Aug 2015



Next Technologies Limited

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• intern(technical dpt)

  • Jan 2015 - May 2015

  Design and implementation of LANs and WANs, fibre termination and splicing, IP addressing,troubleshooting of routers, network switches and computers Design and implementation of LANs and WANs, fibre termination and splicing, IP addressing,troubleshooting of routers, network switches and computers