Kelvin Michael Cayanan
Customer Support Professional at RemoteTeam.com- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Daniel Watrous, MBA
Kelvin was a great software support specialist. He was always respectful of my customers. He did a great job troubleshooting technical issues and was a good communicator with software developers when the nature of the problem exceeded his skills. He did a great job keeping track of many tickets and following up with clients to ensure they were successful. He worked unsupervised, but did reach out when he needed clarification. Overall he was a fantastic support agent and I would work with him again in the future if the opportunity presented itself.
Daniel Watrous, MBA
Kelvin was a great software support specialist. He was always respectful of my customers. He did a great job troubleshooting technical issues and was a good communicator with software developers when the nature of the problem exceeded his skills. He did a great job keeping track of many tickets and following up with clients to ensure they were successful. He worked unsupervised, but did reach out when he needed clarification. Overall he was a fantastic support agent and I would work with him again in the future if the opportunity presented itself.
Daniel Watrous, MBA
Kelvin was a great software support specialist. He was always respectful of my customers. He did a great job troubleshooting technical issues and was a good communicator with software developers when the nature of the problem exceeded his skills. He did a great job keeping track of many tickets and following up with clients to ensure they were successful. He worked unsupervised, but did reach out when he needed clarification. Overall he was a fantastic support agent and I would work with him again in the future if the opportunity presented itself.
Daniel Watrous, MBA
Kelvin was a great software support specialist. He was always respectful of my customers. He did a great job troubleshooting technical issues and was a good communicator with software developers when the nature of the problem exceeded his skills. He did a great job keeping track of many tickets and following up with clients to ensure they were successful. He worked unsupervised, but did reach out when he needed clarification. Overall he was a fantastic support agent and I would work with him again in the future if the opportunity presented itself.
Experience
-
RemoteTeam.com
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Support Professional
-
Jul 2020 - Present
-
-
-
Engage Hub
-
United Kingdom
-
Advertising Services
-
1 - 100 Employee
-
Technical Support
-
Nov 2017 - May 2019
-
-
-
LastPass
-
United States
-
Software Development
-
500 - 600 Employee
-
Customer Support and Technical Analyst
-
Dec 2017 - Apr 2019
Provide friendly and efficient customer service via our internal support ticketing system, testing reported issues, provide reproducible reported bugs, and completing daily ticketing goals. Provide friendly and efficient customer service via our internal support ticketing system, testing reported issues, provide reproducible reported bugs, and completing daily ticketing goals.
-
-
-
Skyline Consulting
-
United States
-
Business Consulting and Services
-
1 - 100 Employee
-
Wordpress Plugin Technical Support
-
Mar 2014 - Dec 2017
- provide support for AWPCP plugin - provide support for AWPCP plugin
-
-
-
Intelligent Technical Solutions
-
United States
-
Computer and Network Security
-
100 - 200 Employee
-
Tier 1 Technical Support
-
Jul 2014 - Oct 2017
- primary role is backups custodian - monitor client calls during after hours (12am-8am PST) - monitor alerts (downtime, outages) - work on tickets assigned by day team - primary role is backups custodian - monitor client calls during after hours (12am-8am PST) - monitor alerts (downtime, outages) - work on tickets assigned by day team
-
-
-
-
Customer Support and Technical Analyst
-
Jan 2017 - Jul 2017
Provide friendly and efficient customer service via our internal support ticketing system, testing reported issues, provide reproducible reported bugs, and completing daily ticketing goals. Provide friendly and efficient customer service via our internal support ticketing system, testing reported issues, provide reproducible reported bugs, and completing daily ticketing goals.
-
-
-
-
Software Support Agent
-
Jun 2012 - Nov 2016
- provide support for Authorize.net for Wordpress plugin - provide support for Authorize.net for Wordpress plugin
-
-
-
-
Operations Manager
-
Nov 2012 - Apr 2015
-
-
-
-
Operations Manager
-
Jun 2013 - Jun 2014
-
-
-
Hospitality WiFi LLC
-
United States
-
Wireless Services
-
1 - 100 Employee
-
Systems and Support Engineer
-
Feb 2012 - Nov 2013
- provide support for Authorize.net for Wordpress plugin - provide support for Authorize.net for Wordpress plugin
-
-
-
-
Customer Service Support
-
Apr 2012 - Dec 2012
-
-
-
-
Technical Support Representative
-
Jul 2011 - Mar 2012
- Handles troubleshooting (e.g. no/slow/intermittent internet connectivity issues, modem reset, etc.) for Time Warner Cable customers. - Handles troubleshooting (e.g. no/slow/intermittent internet connectivity issues, modem reset, etc.) for Time Warner Cable customers.
-
-
-
Stream Global Services
-
United States
-
Outsourcing/Offshoring
-
700 & Above Employee
-
Technical Support Professional
-
Oct 2010 - Mar 2011
- Handles troubleshooting (e.g. setup, installation, operation) for HP printer users - Handles up-selling - Handles troubleshooting (e.g. setup, installation, operation) for HP printer users - Handles up-selling
-
-
-
TeleTech
-
Denmark
-
Appliances, Electrical, and Electronics Manufacturing
-
Customer Service Associate II
-
Jan 2010 - Jul 2010
- Handles billing, customer service & basic troubleshooting for T-Mobile U.S. customers - Handles billing, customer service & basic troubleshooting for T-Mobile U.S. customers
-
-
-
Sutherland Global Services
-
United States
-
Technology, Information and Internet
-
200 - 300 Employee
-
Technical Support Representative
-
Sep 2008 - Jan 2010
- Handles troubleshooting (e.g. setup, installation, pc sync, operation) for Microsoft Zune users - Handles troubleshooting (e.g. setup, installation, pc sync, operation) for Microsoft Zune users
-
-
-
Mister Donut
-
1 - 100 Employee
-
Shop Manager
-
Oct 2006 - Apr 2007
- Accomplishment of sales & inventory reports (Daily, Weekly, Monthly) - Management of shop operations & manpower - Forecasting of daily orders - Quality assurance (e.g. products served, good service to customers & cleanliness of the shop) - Accomplishment of sales & inventory reports (Daily, Weekly, Monthly) - Management of shop operations & manpower - Forecasting of daily orders - Quality assurance (e.g. products served, good service to customers & cleanliness of the shop)
-
-
-
-
Laboratory Operator
-
Dec 2005 - May 2006
- Responsible for printing digital pictures - Responsible for developing & printing analog pictures - Responsible for taking studio & ID pictures - Responsible for printing digital pictures - Responsible for developing & printing analog pictures - Responsible for taking studio & ID pictures
-
-
-
New Era University
-
Philippines
-
Education Administration Programs
-
1 - 100 Employee
-
Secondary Teacher
-
Jun 2004 - Dec 2005
- Head of the Computer Department - Handled junior and senior secondary students - Responsible for accomplishing the quarterly exams of senior students - Taught Microsoft Word, Excel, Access and FoxPro - Head of the Computer Department - Handled junior and senior secondary students - Responsible for accomplishing the quarterly exams of senior students - Taught Microsoft Word, Excel, Access and FoxPro
-
-
-
Greenwich Pizza
-
Philippines
-
Restaurants
-
1 - 100 Employee
-
Service Crew
-
Sep 2002 - Jun 2004
- An all-around crew - Lead the team during production - Aided the manager in receiving dry and wet deliveries - Responsible for accomplishing opening and ending inventory of stocks - An all-around crew - Lead the team during production - Aided the manager in receiving dry and wet deliveries - Responsible for accomplishing opening and ending inventory of stocks
-
-
Education
-
1998 - 2002
Megabyte College of Science and Technology
B.S. in Information Technology, Information Technology
Community
