Experience

WARISAN TC HOLDINGS BHD

• Malaysia
• Machinery Manufacturing
• 1 - 100 Employee

• Application Support Analyst

  • Apr 2015 - Present

  A) Operations-Provide application support to ensure incidents are resolved within the agreed SLA time frame-Deliver consultancy services to business in compliance to the BAT architecture methodology-Practice support best practices and ensure these are adhered to within own responsibilities-Ensure IT service requests are resolved within the agreed SLA time frame as part of managed day to day activities-Consistently demonstrate professionalism in delivering services that… A) Operations-Provide application support to ensure incidents are resolved within the agreed SLA time frame-Deliver consultancy services to business in compliance to the BAT architecture methodology-Practice support best practices and ensure these are adhered to within own responsibilities-Ensure IT service requests are resolved within the agreed SLA time frame as part of managed day to day activities-Consistently demonstrate professionalism in delivering services that exceed customers' expectation-Assist in relevant testing of new functionality, pro-active and reactive problem management analysis and in the on-going service improvement activities-Analyzing trends in cases and preparing management reporting-Contributing to an effective knowledge library (common issue lists) of known problems and solutions and conduct regular knowledge sharing sessions among the team-Maintenance of comprehensive and accurate documentation and services that accords fully with established policies, standards, procedures and guidelines-Monitor target and achieved service levels and functionality of the existing support service, from all aspects and to take appropriate action to remedy any deficiencies - prior to detection by the user community where possible Show more Show less



Mayflower Acme Tours Sdn Bhd

• Malaysia
• Travel Arrangements
• 1 - 100 Employee

• IT Support Engineer

  • Jan 2013 - Mar 2015

  • Engineering Technician, Computer Systems Administrator, Systems Technician, Desktop Support Engineer• Microsoft Operating system experience DOS, Windows XP and Windows 7. MS Server 2008• AD (Active Directory) experience in a multiple domain environment.• Support of MS Outlook in an Enterprise MS Exchange environment.• TCP/IP Networking fundamentals and operations.• Setup Printer & Scanner