Network Support Engineer

• Aug 2023 - Present

Help Desk Analyst

• Jun 2018 - Dec 2022

• We provide support to over 85,000 employees worldwide, providing PC and Mobile support diagnosing, troubleshooting and resolving client issues • Experience with support for Windows 7 and Windows 10 operating systems along with Office suite • Support for a large remote workforce with Cisco Anyconnect VPN troubleshooting along with Bitlocker and McAfee endpoint encryption • Documentation with ServiceNow for the creation of support tickets • We provide support to over 85,000 employees worldwide, providing PC and Mobile support diagnosing, troubleshooting and resolving client issues • Experience with support for Windows 7 and Windows 10 operating systems along with Office suite • Support for a large remote workforce with Cisco Anyconnect VPN troubleshooting along with Bitlocker and McAfee endpoint encryption • Documentation with ServiceNow for the creation of support tickets

Help Desk Analyst

• Oct 2017 - Jun 2018

Provide tech support for a Fortune 100 company with 34,000 users nationwide. Proven success working in a high-volume 24x7 support environment. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. • Documentation with HP Service Manager and In Contact for the creation of support tickets via email, phone and chats. • Support with Office Suite: 2010 and migration to 2016 including mobile support with Microsoft Authentication, Outlook and Skype. • Provide support for proprietary software along with other well known business solutions such as SAP and Passport. • Assist with a large, remote workforce providing support for Citrix instances and Cisco VPN client connections. • Experience with working in a multi-domain environment in Active Directory. Show less

Protective Services Officer

• Oct 2016 - Jul 2017

• Utilized exceptional customer service and interpersonal skills in order to screen, greet and assist employees and visitors • Controlled the access and movement of pedestrians and vehicles on premises • Patrolled buildings, grounds, parking lots, garages and stairways, checking for fires, water leaks and general building security • Completed detailed inspection reports on a daily, weekly, monthly and quarterly basis for departmental videos, weapons, response bags and fire systems. Show less

Public Safety Officer

• Oct 2008 - Jul 2016

• Provided community and customer service-oriented safety and security services to the college community • Patrolled the campus and immediate surrounding areas • Prepared a variety of safety and/or security reports and logs. Maintained a record of security-related activities • Participated in fire drills and fire systems maintenance activities • Ensured and enforced compliance with college rules and regulations • Provided visitor escort services as needed • Conducted inspection and surveys of facilities, lighting, fire safety systems and equipment, and environmental health and safety conditions. Communicated and or/coordinated corrective follow-up • Controlled the access and movement of pedestrians and vehicles on campus • Performed a variety of special assignments during emergencies/off-campus activities Show less