Kelvin Emokpae
Hotel Supervisor at easyHotel- Claim this Profile
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Bio
Experience
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easyHotel
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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Hotel Supervisor
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2023 - Present
As a Hotel Supervisor I am responsible for the day to day operations and general performance of the Hotel & employees during my shifts. I managed a total of 5 employees and responsible, amongst other things, for: - Ensure constantly optimal quality, safety, cleanliness and hospitality in the Hotel. - Customer/ Employee point of contact in case of emergencies and complaints. - Training and coaching employees with main focus for outstanding customer experience, excellent service. - Training new hires and current staff on ensuring a great customer experience, communication and customer satisfaction. - Providing first aid and emergency response policy when necessary. - Solving small technical problems. Show less
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easyHotel
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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Receptionist
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2019 - 2021
Welcoming guests, taking reservations, providing them with the necessary information, solving complaints, calling and emailing, providing general and tourist information, sales and administration activities. Welcoming guests, taking reservations, providing them with the necessary information, solving complaints, calling and emailing, providing general and tourist information, sales and administration activities.
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Talk of the town hotel & beach club
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Oranjestad, Aruba
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Duty Manager Intern
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2020 - 2020
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McDonald’s Hoog Catharijne
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Utrecht, Utrecht, Nederland
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Gastheer
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2017 - 2019
Responsible for a quality and fast service and friendly and welcoming atmosphere. Responsible for a quality and fast service and friendly and welcoming atmosphere.
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Education
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ROC van Amsterdam | Flevoland
International Travel & Hospitality Management MBO 4 -
ROC van Amsterdam | Flevoland
Independent Travel and Hospitality Employee (mbo 3) -
Welzijn College - Roc Midden Nederland
Utrecht MBO-opleiding 3 Verzorgende IG