Kelvin C.W. Cheung

Senior IT Support at The Wharf (Holdings) Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK
Languages
  • English Professional working proficiency
  • Cantonese Native or bilingual proficiency
  • Putonghua Professional working proficiency
Skills

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Credentials

  • Exam 741: Networking with Windows Server 2016
    Microsoft
    May, 2017
    - Nov, 2024
  • VMware Certified Professional 6 – Data Center Virtualization
    VMware
    Jul, 2016
    - Nov, 2024
  • MCTS: Windows 7, Configuration
    Microsoft
    Jan, 2010
    - Nov, 2024
  • MCTS: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft
    Jul, 2009
    - Nov, 2024
  • Cisco Certified Network Associate
    Cisco
    Nov, 2011
    - Nov, 2024

Experience

  • The Wharf (Holdings) Limited
    • Hong Kong
    • Real Estate
    • 1 - 100 Employee
    • Senior IT Support
      • Jan 2023 - Present

    • IT Support
      • Apr 2018 - Present

      Provide support on the routine work and maintenance on PC, Printer, Mobile, Video Conferencing devices, and Microsoft Office 365 ApplicationsPerform first-tier end-user support on PC, Printer, Mobile, Video Conferencing devices, and Microsoft Office 365 Application problems to the whole group of companies.Prepare and maintain documentation on internal support, inventory, and guidelines

  • Shun Tak-China Travel Ship Management Limited
    • Senior Technical Support Officer
      • Jul 2017 - Dec 2017

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Consultant
      • Jul 2015 - Jul 2017

      Focus VMware product support and consultation. Troubleshooting & diagnostics the customer's issues to solve. Research and test VMware product feature to deliver. Focus VMware product support and consultation. Troubleshooting & diagnostics the customer's issues to solve. Research and test VMware product feature to deliver.

  • ACF Logistics Ltd
    • Tsuen Wan, Hong Kong
    • IT Support
      • Sep 2008 - Jun 2015

      Desktop Support in Hong Kong and China Mainland Office (Shenzhen, Guangzhou, Xiamen, Shanghai). --User Profile Migration and Backup. --Windows Server 2003 Active Directory & Exchange 2007 Server Administration. -- Computer Network & BlackBerry Server administration. -- Firewall Rules & port forwarding Configuration. -- Wireless Network (such as Wireless Router & Access Point) Configuration. -- Contact vendors to quote for purchasing IT Equipment and Software Assets. -- Install Anti-Virus Software for Computer Protection & Security. Show less

  • WorldFair International Ltd
    • Production Worker
      • Jul 2003 - Aug 2004

      Production PCB Board and Quality Control Production PCB Board and Quality Control

Education

  • Middlesex University
    Bachelor of Computer Networks (Honours), Computer Systems Networking and Telecommunications
    2012 - 2015
  • Hong Kong Institute of Vocational Education (Tuen Mun)
    Higher Diploma in Telecommunication & Networking, Information Technology
    2004 - 2008

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