Experience

PGIM

• Financial Services
• 500 - 600 Employee

• Lead

  • Jan 2023 - Present

• Senior Specialist

  • Nov 2021 - Dec 2022



Asiaciti Trust

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Manager, Group IT

  • Jun 2019 - Apr 2021



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Administrator

  • Oct 2018 - Jun 2019

  Worked in Levi Straus & Co Singapore as Regional Deskside Lead Worked in Levi Straus & Co Singapore as Regional Deskside Lead



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Engineer

  • Jun 2015 - Jul 2018

  Based in Trafigura Based in Trafigura



Trafigura

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Regional Desktop Support Engineer

  • Sep 2014 - May 2015

  To provide second line technical support to users within the local office and throughout Asia Pacific region To provide second line technical support to users within the local office and throughout Asia Pacific region



Amundi

• France
• Financial Services
• 700 & Above Employee

• Assistant Manager - IT

  • Apr 2013 - Jun 2014

  First and second line support for front office trade floor environment and back office. Managing of mobile devices - Laptops, BlackBerry, iPhone and iPad. Completed Windows 7 migration project for Malaysia and Singapore office. First and second line support for front office trade floor environment and back office. Managing of mobile devices - Laptops, BlackBerry, iPhone and iPad. Completed Windows 7 migration project for Malaysia and Singapore office.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• PC / LAN Analyst

  • Aug 2012 - Mar 2013

  Provide desktop support to the business units within Singapore. Working with lines of business to identify and proactively manage vendor applications to ensure a well maintained and managed end user environment. Assist Wholesale and International Service Delivery team in keeping desktops in compliance with the Bank’s standards. Handle user questions, complaints and problems, tracking, measuring, and escalating as appropriate. Assist Networking and Server Engineering teams based in Hong Kong as appropriate. Assist with patching, upgrading and coordinate the testing of images within lines of business. Show less



Clermont Group

• Singapore
• Investment Management
• 1 - 100 Employee

• IT Administrator

  • Sep 2009 - Jul 2012

  • Provide VIP support for the Chairman in Singapore and overseas offices. • Provide general IT support across all level of users including senior management • Ensure all AV equipment in the meeting rooms are in good working state • Managing user’s account via Active Directory and BlackBerry via BES • Creating local and global groups in AD for folder permission • Configuring Cisco IP telephones using Cisco CallManager • Managing email signatures using Exclaimer • Managing door access cards using Castle system • Managing ReQuest music server – Adding songs and updating playlists • Maintaining IT hardware inventory • Perform backup task using Symantec Backup Exec • Installing Windows XP and Windows 7 in various Apple hardware via Boot Camp Assistant • Extensive troubleshooting experience in Windows XP, Windows 7 and Mac OSX environments • Setting up mobile devices such as BlackBerry, iPhone, iPad and other mobile devices • Monitor the MPLS links across various offices in different countries • Perform desk move when required • Ensures all presentation, video conferences (Tandberg) or Skype meetings are setup on a timely manner • Providing application support such as Bloomberg, Reuters, 4Series, TradeStation, Microsoft Great Plains, Microsoft Office 2007/2011, Adobe Acrobat Pro, etc • Basic understanding of Crestron control system and Lutron lighting system • Vendor management: Sourcing for new vendors; requesting for quotations; handling procurement for hardware, software, consumables and AV related equipment • Working closely with AV vendors to completed several small to medium scale AV projects Show less



Natixis Corporate & Investment Banking

• France
• Financial Services
• 700 & Above Employee

• IT Support Engineer

  • Dec 2007 - Aug 2009



Goldman Sachs

• Singapore

• Technical Analyst

  • Dec 2006 - Nov 2007



Infineon Technologies

• Germany
• Semiconductor Manufacturing
• 700 & Above Employee

• Helpdesk Engineer

  • Nov 2005 - Nov 2006

  Asia Pacific IT Helpdesk agent Asia Pacific IT Helpdesk agent