Experience

Northwest Railroad Institute (NW-RI)

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Student

  • Nov 2016 - Present



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tech. Support Agent

  • Mar 2016 - Nov 2016

  ● Handle questions via phone addressing hardware, software, cable, internet or telephone related issues ● Reporting/escalating issues through the appropriate channels. ● Effectively communicate information with customers and team members. ● Diagnosing and providing a path to resolve various technical issues. ● Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes. ● Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner. ● Ability to navigate through multiple software systems while walking customers through a resolution. ● Additional responsibility as business needs. Show less



Inktel Contact Center Solutions

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Supervisor Agent

  • Aug 2015 - Feb 2016

  ● As a supervisor agent my responsibilities were to handle customer accounts when issues occurred and regular agents could not provide a solution for Walmart.com accounts. ● With shipping, payment, and merchandise, I always left customers with a sense of assurance that the problem would be resolved and went above and beyond ● As a supervisor agent my responsibilities were to handle customer accounts when issues occurred and regular agents could not provide a solution for Walmart.com accounts. ● With shipping, payment, and merchandise, I always left customers with a sense of assurance that the problem would be resolved and went above and beyond



All 4 One Plumbing Inc.

• Miami/Fort Lauderdale Area

• Plumber

  • Aug 2013 - Aug 2015

  ● Assisted with service calls, jetting, pipe: replacement, threading, camera inspections, septic-to-sewer conversions, plumbing fixture installations, trenching, tunneling, new construction and etc. ● Assisted with service calls, jetting, pipe: replacement, threading, camera inspections, septic-to-sewer conversions, plumbing fixture installations, trenching, tunneling, new construction and etc.



Florida East Coast Railway

• United States
• Truck Transportation
• 200 - 300 Employee

• Autoramp Vehicle Loader

  • Aug 2012 - Aug 2013

  ● Adhere to all AWC, Customer, and AAR safety standards, Follow all safety guidelines and attend safety meetings ● Break or secure vehicles on the rail cars, Drive vehicles onto or off of rail cars, Inspect vehicles for damage Open or close rail car doors, Raise and lower rail car decks, Set bridge plates, and Store chocks or chains ● Verify VINs using work orders and technological equipment, Visually verifies that vehicle is damage free ● Able to react to change productively and handle other essential tasks as assigned ● Rewarded highest audit score in country 99.74 in 2013 Show less