Client Services Representative

• Feb 2023 - Present

Senior Operations Representative

• Jul 2022 - Nov 2022

- Handled incoming calls and assisted customers regarding credit card usage information, verification of payment, online technical issues, and other account-related concerns - Provided optimal solutions for customers regarding potential fraud and dispute concerns - Named "Rookie of the Month" for the month of September 2022 - Handled incoming calls and assisted customers regarding credit card usage information, verification of payment, online technical issues, and other account-related concerns - Provided optimal solutions for customers regarding potential fraud and dispute concerns - Named "Rookie of the Month" for the month of September 2022

Membership Specialist

• Mar 2021 - Mar 2022

- Provided assistance on members' queries and concerns through calls and F2F- Tasked on taking care of the data and documents of members efficiently and confidentially- Assigned in the caring of the church's members of up to 600+ people residing in Parañaque, Makati, and Pasay- Facilitated and supervised various trainings and seminars for church workers and leaders which resulted to 100+ new leaders trained- Handled counseling sessions for the church's members- Held funeral and dedication services for members- Included in a group that hosted guests for church events Show less

Intern Choir Conductor

• Aug 2017 - Feb 2021

- Tasked in training choirs of 30-100+ people and singing groups of 5-10+ people- Taught music theory, vocals, piano, and guitar in classes and conferences- Transcribed, notated, and edited music sheets for choir and rhythm section- Wrote and edited scripts for musicales - Performed in services and crusades nationwide (vocals, guitar)