Experience

Kitchfix

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2017 - Present

  -Spearhead support operations for an e-commerce meal delivery service -Manage monthly meal delivery subscription program of over 150 customers with duties ranging from accounting and payments to subscriber retention -Author and organize all SOPs for customer service team -Calculate and compile KPIs for meal delivery division -Responsible for office management and receptionist duties -Spearhead support operations for an e-commerce meal delivery service -Manage monthly meal delivery subscription program of over 150 customers with duties ranging from accounting and payments to subscriber retention -Author and organize all SOPs for customer service team -Calculate and compile KPIs for meal delivery division -Responsible for office management and receptionist duties



The Southern Illinoisan

• United States
• Media Production
• 1 - 100 Employee

• Freelance Writer

  • Nov 2016 - Aug 2017

  -Authored articles for a local newspaper’s quarterly magazine, Life and Style in Southern Illinois -Conducted and transcribed interviews with local community members -Coordinated scheduling with photographers and article subjects -Authored articles for a local newspaper’s quarterly magazine, Life and Style in Southern Illinois -Conducted and transcribed interviews with local community members -Coordinated scheduling with photographers and article subjects



Longbranch Cafe and Bakery

• Social Media Manager and Server

  • Apr 2016 - Aug 2017

  -Generated interest in a vegetarian cafe by posting original content that is interesting, relevant, and knowledgeable concerning the restaurant’s products, events, promotions, and values -Monitored online review sites and responded to customer review -Wrote and updated underwriting spots for the local community radio station, 91.1 fm WDBX -Served food in a section ranging from 8-12 tables while providing excellent customer service -Generated interest in a vegetarian cafe by posting original content that is interesting, relevant, and knowledgeable concerning the restaurant’s products, events, promotions, and values -Monitored online review sites and responded to customer review -Wrote and updated underwriting spots for the local community radio station, 91.1 fm WDBX -Served food in a section ranging from 8-12 tables while providing excellent customer service



Walt's

• Automotive

• Server

  • Jan 2012 - Feb 2016

  -Served food in a fast-paced environment while providing excellent customer service -Guided customers through the menu by answering questions and making suggestions, as well as making sure their needs were met at all times -Supported team members, maintained the appearance of the dining room, and trained new staff -Served food in a fast-paced environment while providing excellent customer service -Guided customers through the menu by answering questions and making suggestions, as well as making sure their needs were met at all times -Supported team members, maintained the appearance of the dining room, and trained new staff



Southern Illinois University, Carbondale

• United States
• Higher Education
• 700 & Above Employee

• Writing Center Tutor and Receptionist

  • Jan 2013 - Dec 2014

  -Conversed with a diverse group of students, both graduate and undergraduate, about their writing goals and helped them meet these objectives by teaching, assisting, answering questions and using resources within the writing center -Answered phone calls, scheduled appointments, kept files organized, and helped students fill out paperwork -Entered data and compiled statistics using Excel -Conversed with a diverse group of students, both graduate and undergraduate, about their writing goals and helped them meet these objectives by teaching, assisting, answering questions and using resources within the writing center -Answered phone calls, scheduled appointments, kept files organized, and helped students fill out paperwork -Entered data and compiled statistics using Excel