Medical Student

• jul. de 2022 - - actualidad

Global Study Manager

• dic. de 2020 - jul. de 2022

I manage an international portfolio of over twenty five ongoing clinical trials (drug and medical devices). The studies in my portfolio include drug trials for chronic renal disease, various forms of cancer, multiple sclerosis, NASH, Alpha-1 antitrypsin deficiency, MRSA, among others. My primary duties include data science, result analysis, ensuring continued reliability, validity, and blinding. I work to guarantee we remain in compliance with all all global regulations and Good Clinical Practice. I act as the main point of contact for the sponsor/client teams of these trials providing project management oversight for central laboratory services.

Medical Assistant

• abr. de 2013 - nov. de 2021

Senior Account Manager

• oct. de 2019 - dic. de 2020

- Oversaw approximately 600 scribes including 33 managers across the state of Michigan and Northern Indiana working in both emergency departments and various outpatient specialties.- Partnered with clients and maintaining client relationships consisting of the physicians with whom the scribes work and their office managers and directors, ensuring high contract retention and client satisfaction.- Ultimately responsible for completion of budgets, schedules, timecards, accounting, ordering, hiring, training, and recruitment for all sites in all regions over which I manage to highest quality standards.

Director of Scribe Programs

• ago. de 2017 - oct. de 2019

Sparrow Emergency Departments in Lansing, Ionia, and Eaton, MI- Accompany provider to see patients, complete full charts on every patient seen throughout a shift, including lab/radiology results, third party consults, EKGs interpretation, vital signs, critical care time, other procedures, past medical history, and more, resulting in extensive exposure to the operations of the ED and unmatched growth of medical knowledge.- Responsible for the full life cycle of over 65 employees including recruiting, hiring, training, coaching, termination.- Manage scheduling of multiple Emergency Department locations, timecards of all scribes, and monthly corporate reporting.- Extensive exposure to both a level 1 trauma center emergency department and a rural emergency department and the coordination and staffing of both.

Scribe Trainer

• ago. de 2016 - ago. de 2017

Director of Housekeeping

• jun. de 2015 - jun. de 2016

- Highly skilled in planning, coordinating and directing all daily activities pertinent to housekeeping functions. - Hired, trained, supervised, and coached & counseled Housekeeping team members.- Managed daily system use, cost control and overall productivity.- Developed and implemented written and interactive training material and checklists for training new staff and retraining tenured members of staff.- Purchased equipment and supplies while managing budgets and balancing forecasted occupancy.

Housekeeping Manager

• may. de 2014 - jun. de 2015

- Completed numerous operational tasks such as payroll, attendance, overtime reports, inventory counts, etc.- Assisted in scheduling, coaching and counseling, and reviewing associates in a union environment.- Frequently inspected hallways, lobby, guest rooms for VIP arrivals, and other operational areas of the hotel.- Experienced and participate in all aspects of the hotel including, but not limited to, human resources, front office, finance, food and beverage, sales, security, engineering, and revenue management.

Multi-Channel Sales Supervisor

• ene. de 2011 - abr. de 2014

- Responsible for the performance of up to 32 employees and numerous departments with the goal of driving revenue.- Interviewed, hired, trained, coached, and reviewed employees continuously, providing guidance. - Reconciled customer complaints, attempting to create and maintain lifelong customers.- Generated and implemented new action plans, resulting in improved performance results. - Streamlined communication across departments, ensuring fully trained employees. - Responsible for the performance of up to 32 employees and numerous departments with the goal of driving revenue.- Interviewed, hired, trained, coached, and reviewed employees continuously, providing guidance. - Reconciled customer complaints, attempting to create and maintain lifelong customers.- Generated and implemented new action plans, resulting in improved performance results. - Streamlined communication across departments, ensuring fully trained employees.

Front Office Supervisor

• may. de 2012 - ago. de 2012

- Resolved obstacles arising from guests' complaints, reservations, room assignments, and unusual requests.- Coordinated front office activities while cooperating with other departments to ensure a cohesive resort. - Assumed responsibility for managerial duties attempting to improve my skills and relieve stress from superiors.- Trained new hires of the front office and guest relations. - Resolved obstacles arising from guests' complaints, reservations, room assignments, and unusual requests.- Coordinated front office activities while cooperating with other departments to ensure a cohesive resort. - Assumed responsibility for managerial duties attempting to improve my skills and relieve stress from superiors.- Trained new hires of the front office and guest relations.

Hostess

• may. de 2011 - ago. de 2011

- Escorted members to their tables with consideration of wait staff coverage and customer preferences.- Helped strategize and prepare table set-ups for groups and parties of all sizes. - Handled customer complaints and always ensured customer left with a smile. - Escorted members to their tables with consideration of wait staff coverage and customer preferences.- Helped strategize and prepare table set-ups for groups and parties of all sizes. - Handled customer complaints and always ensured customer left with a smile.

Server

• may. de 2006 - ago. de 2010

- Made constant effort to become familiar with members and their needs.- Interacted with members directly in a manner which promoted the highest level of customer service.- Demonstrated teamwork by keeping an eye on other server's tables and helping out when possible. - Made constant effort to become familiar with members and their needs.- Interacted with members directly in a manner which promoted the highest level of customer service.- Demonstrated teamwork by keeping an eye on other server's tables and helping out when possible.

Technician

• jun. de 2006 - ago. de 2009