Manager, Customer Success

• Jul 2022 - Present

Work directly with Customer Marketing Consulting staff to ensure continued success and account retention. Responsibilities include; Evolving a process for customer engagement, and managing incoming support phone calls, emails, and inbound messaging. Cross company collaboration, platform improvement and new features. Deep understanding of customer success. Contributions have immediate impact on our business and play a critical role to the success of our customers. ● Team Management ● Strategy, documentation & process that allows for scalability.● Improve the quality, effectiveness, and efficiency of our processes.● Function as the main point of contact when Manager is needed for customer accountswhile maintaining ongoing communication and follow up.● Design and development marketing initiatives.● Ongoing customer training.● Act as customer advocate while collaborating with Product Managers, Designers, andother stakeholders. Show less

DEI Council Member

• Jun 2022 - Present

Mission to educate, advocate, engage and empower by cultivating company culture, partnerships and resources to create and sustain an environment that is inclusive, equitable and diverse.

Customer Success Associate

• Jan 2022 - Jul 2022

Head Volleyball Coach

• Jun 2021 - Present

Assistant Volleyball Coach

• Aug 2020 - Jun 2021

Account Executive

• Dec 2020 - Jan 2022

-Drive personal and company sales growth by selling Radio, Video and Digital advertising products to small, medium, and large companies looking to reach West Virginia consumers. -Develop relationships through phone, email, social media and professional networking -Make sales presentations face-to-face with business owners and managers and develop strong buying relationships -Prospect revenue opportunities and build a pipeline to reach monthly and annual quotas -Deliver excellent customer service that insures ongoing sales and high levels of customer satisfaction Show less

Tour Guide

• May 2019 - Aug 2021

-Interpret and apply company safety police use and guidelines to guests.-Present information about zipline adventures to large and small groups of people.-Answer guest questions via face to face, email, and over the phone communication.-Reviewed, enacted, and followed through with company emergency procedures.-Maintain active basic life support and CPR certification.-The Association for Challenge Course Technology (ACCT) Practitioner Level I

Lake Manager

• May 2020 - Oct 2020

Oversee day to day operations.-Hire and Maintain an active staff.-Drive daily and monthly sales goals-Provide over sight and direction to staff-Enforce company and state, First Aid, AED, and CPR safety standards-Plan and Implement effective work systems.-Maintain employee work schedules, including job rotations, vacation, and training.

Shop Assistant

• Sep 2020 - Dec 2020

-Screen preparation -Garment preparation -Production assistant -Quality control -Shipment processing -Screen preparation -Garment preparation -Production assistant -Quality control -Shipment processing

Court Case Document Scanner

• Oct 2019 - May 2020

-Maintain confidentiality of court documents containing sensitive/private information. -Track, maintain, and submit accurate time and attendance records. -Scan data into state database. -Summarize data in monthly reports -Maintain confidentiality of court documents containing sensitive/private information. -Track, maintain, and submit accurate time and attendance records. -Scan data into state database. -Summarize data in monthly reports

Barista

• Oct 2018 - Jan 2019

-Verbally communicated menus and specials to customers. -Maintained accurate inventory per request of the manager. -Maintained an orderly and sanitary work station. -Created a welcoming, fun, and knowledgeable environment for customers based on company guidelines. -Verbally communicated menus and specials to customers. -Maintained accurate inventory per request of the manager. -Maintained an orderly and sanitary work station. -Created a welcoming, fun, and knowledgeable environment for customers based on company guidelines.

Manager

• May 2018 - Oct 2018

-Maintain weekly inventory records and communicating inventory needs with suppliers. -Verbally communicated information and environmental changes with owners, staff, and suppliers. -Prepared and submitted daily sales reports. -Communicated information for sales and inventory during shift change. -Maintain weekly inventory records and communicating inventory needs with suppliers. -Verbally communicated information and environmental changes with owners, staff, and suppliers. -Prepared and submitted daily sales reports. -Communicated information for sales and inventory during shift change.

Account Coordinator

• Jan 2018 - May 2018

As an Account Coordinator I work one-on-one with accounts to ensure adequate communication, company efficiency, and quality control. Working with the account manager I assist in scheduling for pick ups with accounts as well as outside clients. I also do inspections, invoice, and audit technicians work to ensure the highest quality of Automotive Restoration for our clients.

Interior Technician

• Jun 2017 - May 2018

As an interior technician I assess damage of the car interior, create a work estimate, and restore to previous quality. I can preform the following repairs using various methods: - Carpet Dyeing and Repair - Console & Dashboard Repair - Leather, Vinyl, and Fabric Repair - Seat and Headliner Repair

Driver/Porter

• Apr 2017 - Jun 2017

Transport client cars between locations to ensure high productivity within the auto shop and assist in positive client satisfaction.

Product and Marketing Specialist

• Jul 2016 - Apr 2017

As the Product and Marketing specialist I aim to drive sales growth by managing the execution of the signage, marketing, shipment, replenishment processes, and maintaining the back of house for efficient use. I am the subject matter expert in all product operational processes and ensure associates are meeting company standards for productivity and compliance. I also work on and support the development of the team by creating a high performance and engaging store culture.Other management responsibilities include, opening and closing procedures, SSL, personnel management, driving sales, and customer satisfaction. Show less

Department Lead

• Feb 2016 - Jul 2016

Sales Associate

• Feb 2015 - Feb 2016

Public Relations Intern

• May 2016 - Aug 2016

Creative Team - Chair

• Jan 2015 - May 2015

Server and Hostess

• Oct 2013 - Nov 2014

I am responsible for ensuring customer satisfaction through hospitality and time management. I also ensure the cleanliness and functionality of the restaurant are meeting company standards by completing tasks such as, cleaning, organization, and other side work. I am responsible for ensuring customer satisfaction through hospitality and time management. I also ensure the cleanliness and functionality of the restaurant are meeting company standards by completing tasks such as, cleaning, organization, and other side work.

Customer Service

• May 2009 - Aug 2013

I was responsible for greeting customers and creating a positive experience as they were buying flowers for their special occasion. I was also responsible for delivery, basic book keeping and creating small arrangements. I was responsible for greeting customers and creating a positive experience as they were buying flowers for their special occasion. I was also responsible for delivery, basic book keeping and creating small arrangements.

Office Assistant

• May 2009 - Aug 2012

As the office assistant I was responsible for basic offices tasks such as answering the phone and greeting the public. I was also responsible to other tasks such as record keeping, web site updates, creating memorial video slide shows and other assigned duties. As the office assistant I was responsible for basic offices tasks such as answering the phone and greeting the public. I was also responsible to other tasks such as record keeping, web site updates, creating memorial video slide shows and other assigned duties.

Lifeguard

• May 2010 - Aug 2011

Responsible for maintaining constant surveillance of pool patrons. I acted immediately and appropriately in the face of emergencies by providing the necessary and proper first aid treatment. I was also responsible for tasks such as, cashier, book keeping, opening and closing responsibilities, and customer service. Seasonal Certified in CPR, AED, and First Aid. Responsible for maintaining constant surveillance of pool patrons. I acted immediately and appropriately in the face of emergencies by providing the necessary and proper first aid treatment. I was also responsible for tasks such as, cashier, book keeping, opening and closing responsibilities, and customer service. Seasonal Certified in CPR, AED, and First Aid.