Kelsi Drake

Customer Care Specialist at The Goulet Pen Company
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Location
Richmond, Virginia, United States, US

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Experience

    • United States
    • Retail
    • 1 - 100 Employee
    • Customer Care Specialist
      • Dec 2015 - Present

      Ashland, Virginia • Assist customers with selection of products • Maintain an up-to-date knowledge of products

    • Client Care Coordinator
      • Nov 2014 - Dec 2015

      Richmond, VA • Managed listings and clients, ensuring their needs are met • Liaison between clients and team • Created assessments to determine seller equity

    • Real Estate
    • 1 - 100 Employee
    • Director of Agent Services
      • Oct 2013 - Jul 2014

      Augusta, GA • Answered phones and assisted front desk for part of the day • Guided new real estate agents through first month in the business • Handled all general real estate questions and concerns for agents and potential agents • Assisted with the daily tasks of the office

    • Director of First Impressions
      • Aug 2013 - Oct 2013

      Augusta, Georgia • Answered main office phone line and transferred calls as needed • Assisted clients at the front desk • Created flyers for and planned office events

    • Marketing Intern
      • May 2013 - Jul 2013

      Duluth, GA • Managed social media sites, blogs, and websites for real estate team • Managed feedback from house showings • Input home listings and virtual tours

    • Social Media Editor
      • Jan 2013 - May 2013

      Milledgeville, GA • Managed the social media sites of the organization • Created alumni and student e-newsletters.

    • Volunteer Manager
      • Aug 2011 - May 2013

      Milledgeville, GA • Assisted volunteers with placement at service opportunities within the Milledgeville community • Worked with nonprofits to understand their needs • Answered volunteer phone line and facilitated all questions and concerns

    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Account Executive
      • Jan 2013 - May 2013

      Milledgeville, GA • Oversaw event planning and worked directly with the media to promote events

    • United States
    • Non-profit Organization Management
    • 300 - 400 Employee
    • President
      • Jan 2012 - Dec 2012

      Milledgeville, GA • Oversaw the management of 167 members • Acted as liaison between Georgia College and the chapter

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Receptionist
      • Oct 2007 - Jul 2009

      Buford, GA • Greeted clients and assisted them with signing in • Handled all money transactions • Answered phone calls • Dealt with any customer relations problems

    • United States
    • Retail
    • 1 - 100 Employee
    • Sales Associate
      • Jan 2009 - May 2009

      Buford, GA • Assisted customers in making sales choices and organized the salesroom floor

Education

  • Georgia College and State University
    Bachelor of Arts, Mass Communication, Concentration in Public Relations
    2009 - 2013
  • Mill Creek High School
    2005 - 2009

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