Kelsi Drake
Customer Care Specialist at The Goulet Pen Company- Claim this Profile
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Experience
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The Goulet Pen Company
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United States
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Retail
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1 - 100 Employee
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Customer Care Specialist
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Dec 2015 - Present
Ashland, Virginia • Assist customers with selection of products • Maintain an up-to-date knowledge of products
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Client Care Coordinator
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Nov 2014 - Dec 2015
Richmond, VA • Managed listings and clients, ensuring their needs are met • Liaison between clients and team • Created assessments to determine seller equity
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KELLER WILLIAMS REALTY AUGUSTA PARTNERS
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Real Estate
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1 - 100 Employee
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Director of Agent Services
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Oct 2013 - Jul 2014
Augusta, GA • Answered phones and assisted front desk for part of the day • Guided new real estate agents through first month in the business • Handled all general real estate questions and concerns for agents and potential agents • Assisted with the daily tasks of the office
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Director of First Impressions
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Aug 2013 - Oct 2013
Augusta, Georgia • Answered main office phone line and transferred calls as needed • Assisted clients at the front desk • Created flyers for and planned office events
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Marketing Intern
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May 2013 - Jul 2013
Duluth, GA • Managed social media sites, blogs, and websites for real estate team • Managed feedback from house showings • Input home listings and virtual tours
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Social Media Editor
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Jan 2013 - May 2013
Milledgeville, GA • Managed the social media sites of the organization • Created alumni and student e-newsletters.
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Volunteer Manager
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Aug 2011 - May 2013
Milledgeville, GA • Assisted volunteers with placement at service opportunities within the Milledgeville community • Worked with nonprofits to understand their needs • Answered volunteer phone line and facilitated all questions and concerns
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The Life Enrichment Center
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Wellness and Fitness Services
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1 - 100 Employee
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Account Executive
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Jan 2013 - May 2013
Milledgeville, GA • Oversaw event planning and worked directly with the media to promote events
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Delta Zeta Sorority
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United States
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Non-profit Organization Management
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300 - 400 Employee
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President
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Jan 2012 - Dec 2012
Milledgeville, GA • Oversaw the management of 167 members • Acted as liaison between Georgia College and the chapter
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Pigtails & Crewcuts
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United States
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Consumer Services
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1 - 100 Employee
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Receptionist
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Oct 2007 - Jul 2009
Buford, GA • Greeted clients and assisted them with signing in • Handled all money transactions • Answered phone calls • Dealt with any customer relations problems
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Girli Girl Boutique
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United States
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Retail
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1 - 100 Employee
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Sales Associate
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Jan 2009 - May 2009
Buford, GA • Assisted customers in making sales choices and organized the salesroom floor
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Education
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Georgia College and State University
Bachelor of Arts, Mass Communication, Concentration in Public Relations -
Mill Creek High School