Experience

Dark Garden Unique Corsetry
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Operations & Experience Manager

  • Oct 2022 - Present


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Creative Pro (with experiences of Training Lead and AppleCare Chat Consultant)

  • Sep 2018 - Oct 2022

  Creative Pro: Facilitating sessions focused on promoting new learning, unlocking creativity, and creating human connection. Focusing on delivering content in a way that is understandable to various attendees. Learn content around digital art and design, coding, music, video and photography, and product skills. Demo products on the floor, or demonstrate skills with Live with a Creative on the forum display. Resource for coworkers and customers for product and application knowledge. Empowering team to promote Today At Apple with a whole store mindset. Training Lead: New Hire Onboarding, facilitating both Virtual and In-Store Core. Created an engaging experience over Webex as well as a successful learning environment in store with a mix of training modules, facilitated learning, shadowing, and reverse shadowing. Recognized in the market as a high-level Core facilitator. Collaborated with Training Leads to create a SF Peninsula Market plan of action for Watch Launch expedited training, later adapted to become a Market team 1 guidance. Created store initiative to unify training drive between Training Lead and Connection Team Leaders, utilizing Pros, Experts, and Creative Team for follow through. Drive for results with team and training completion. Increased training completion in a way that was driven but fun, and created knowledge comprehensions int he form of 1-2-3 rating and Connect & Checks to validate understanding. Responsible for creating resources for training, often on the fly with no prior resources readily available. Created new systems that have been acknowledged as improving store functions that will be used going forward. Product Zone support responsibilities, including dealing with Customer Experience issues. AppleCare - At Home Advisor: Chat Advisor role Hardware and Software troubleshooting, logging notes in Core, running diagnostics, making appointments, and setting up repairs. High NorthStar rating for customer satisfaction for Chat assistance. Show less

• Floor Manager, Social Media Manager, Senior Fit Specialist

  • 2014 - 2018

  Front of house presence: greeting and helping customers, answering phones, creating appointments, while multitasking data entry and customer accounts. Participated and planned a collaborative fashion show with five artists; became the face of the brand at a black tie event attended by hundreds. Responsible for the onboarding and training of new hires. Front of house presence: greeting and helping customers, answering phones, creating appointments, while multitasking data entry and customer accounts. Participated and planned a collaborative fashion show with five artists; became the face of the brand at a black tie event attended by hundreds. Responsible for the onboarding and training of new hires.



Goorin Bros., Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Shopkeeper

  • 2015 - 2016

  Management role required leadership, communication, and follow through for internal and external customers. Event planning, which included First Friday galleries, happy hours, live music, and burlesque. Management role required leadership, communication, and follow through for internal and external customers. Event planning, which included First Friday galleries, happy hours, live music, and burlesque.



David's Bridal

• United States
• Retail
• 700 & Above Employee

• Bridal Consultant

  • 2014 - 2014

  Customer service: greeting, connecting with the client, measuring and fitting bridal parties against aggressive deadlines. Use empathy and interpersonal savvy to know how to diffuse difficult situations such as balancing the wants of the bride with that of the family. Customer service: greeting, connecting with the client, measuring and fitting bridal parties against aggressive deadlines. Use empathy and interpersonal savvy to know how to diffuse difficult situations such as balancing the wants of the bride with that of the family.



Gap

• Spain
• Architecture and Planning
• 1 - 100 Employee

• Sales Associate

  • 2012 - 2013

  One of the top five Gap Card obtainer list for the store, in which I informed people on the benefits and helped them open a Gap credit card and was awarded regional recognition. Responsible for training other associates how to onboard new hires. One of the top five Gap Card obtainer list for the store, in which I informed people on the benefits and helped them open a Gap credit card and was awarded regional recognition. Responsible for training other associates how to onboard new hires.