Training Manager

• Feb 2023 - Present

Senior Training Coordinator

• Nov 2022 - Feb 2023

Business Systems Training Analyst

• Apr 2021 - Nov 2022

Onboard and facilitate systems training for all new hires across 4 companies, serve as Product Manager for AI chat bots personalized for 3 clients and growing, created audits for training documentation and tracking systems for user trainings and accesses, communicate system and process updates companywide, troubleshoot issues reported by end users to support desk

Corporate Trainer

• Jul 2019 - Nov 2020

Facilitate new hire orientation and onboarding training, mortgage knowledge trainings, team building activities, and interpersonal courses. Collaborate with leaders and subject matter experts to create, develop, and implement new initial trainings, continuous improvement training courses, and team building activities.

Training Coordinator

• Oct 2018 - Jun 2019

Assist in welcoming all new team members to the company and introducing them to our unique culture through orientation and onboarding training each week. Coordinate and schedule new hire training weekly, escape rooms, leadership development courses, and team building activities. Support any and all needs of new hire training and onboarding, leadership development training, and other stand-alone interpersonal courses and curriculums.

Employee Engagement Specialist

• Oct 2017 - Sep 2018

Responsible for recognizing team members’ successes and celebrating milestones. Train other business units in engaging and hosting events for their own teams. Promote awareness and encourage participation in all company events.

Brand Ambassador

• Oct 2016 - Apr 2019

Serve as an ambassador at events throughout the community for high profile clients such as Fox Sports, Meijer, etc. with positivity and professionalism. Assist in management of inventory of promotional supplies equipment and giveaways. Engage and with supporters, clients, vendors and community members to promote the client and product. Serve as an ambassador at events throughout the community for high profile clients such as Fox Sports, Meijer, etc. with positivity and professionalism. Assist in management of inventory of promotional supplies equipment and giveaways. Engage and with supporters, clients, vendors and community members to promote the client and product.

Office Coordinator

• Jul 2016 - Sep 2017

Aid in communication between employees and their guests, serve as a source of information for arriving guests, aid in building security, utilize credentialing program for all visitors, answer incoming calls, assist guests in retrieving and documenting lost and found items, maintain lobby appearance, assist to security management. Aid in communication between employees and their guests, serve as a source of information for arriving guests, aid in building security, utilize credentialing program for all visitors, answer incoming calls, assist guests in retrieving and documenting lost and found items, maintain lobby appearance, assist to security management.

Server, Hostess

• Oct 2015 - Oct 2016

Greet and seat guests at appropriate table, answer incoming calls, take carry-out orders, be knowledge of menu and promote current specials, generate and manage wait list, keep front of the house and bathroom tidy. Greet and seat guests at appropriate table, answer incoming calls, take carry-out orders, be knowledge of menu and promote current specials, generate and manage wait list, keep front of the house and bathroom tidy.

Community Engagement Intern

• Jan 2015 - Sep 2015

Assist agency with fundraising efforts and community engagement, including working with fundraising volunteers, updating social media, and event planning. Assist agency with fundraising efforts and community engagement, including working with fundraising volunteers, updating social media, and event planning.

Sales Associate, Cashier

• May 2014 - Aug 2015

Greet and assist customers, keep store tidy and organized, update displays to current trends, handle cash and credit cards, be knowledgeable of current sales, promotions, merchandise and their location within the store. Provide the best customer service possible to ensure a great shopping experience and their quick return. Greet and assist customers, keep store tidy and organized, update displays to current trends, handle cash and credit cards, be knowledgeable of current sales, promotions, merchandise and their location within the store. Provide the best customer service possible to ensure a great shopping experience and their quick return.

Marketing and Promotions Intern

• May 2014 - May 2015

Developed promotional materials, game day prep and execution, generated game day buzz, updated social media accounts, operated big screen camera, worked as time-out coordinator (kept announcer on script, answered ESPN update phone on court). Also worked as "The Grizz" mascot, made appearances at sporting and community events.

Manager / Coach's Assistant

• Jun 2013 - Nov 2014

Played an instrumental role in the branding of the team and building the program from the ground up. Attended all practices, film days, and work outs,created and kept up to date attendance spreadsheet, emailed coaches practice notes each week, in charge of acquiring and assigning positions for game day volunteers, served as member of executive board, provided support and assistance to coaching staff and team.