Kelsey Austin
Marketing Manager at CETech- Claim this Profile
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Experience
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CETech
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Marketing Manager
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Apr 2023 - Nov 2023
Rochester, New York, United States CETech is Rochester’s #1 IT & Cybersecurity Firm and specializes in supporting manufacturing businesses throughout New York State. SOC 2 compliant with $5 million in annual revenue. Key Responsibilities ✔️ Funnel Optimization: implement and optimize marketing funnels to nurture MQLs, increasing lead generation and improving conversion rates ✔️ Data Analysis: monitor and analyze conversion metrics to measure performance, identify bottlenecks, and make data-driven decisions for… Show more CETech is Rochester’s #1 IT & Cybersecurity Firm and specializes in supporting manufacturing businesses throughout New York State. SOC 2 compliant with $5 million in annual revenue. Key Responsibilities ✔️ Funnel Optimization: implement and optimize marketing funnels to nurture MQLs, increasing lead generation and improving conversion rates ✔️ Data Analysis: monitor and analyze conversion metrics to measure performance, identify bottlenecks, and make data-driven decisions for funnel optimization ✔️ Content Marketing: create and implement content marketing strategy using social media, blog posts, SEO, PPC marketing, and email marketing to drive traffic to key landing pages. ✔️ Referral Marketing: increased 5-star Google review submissions by an average of 50%. Bolstered the effectiveness of the referral program by implementing creative strategies to source client testimonials and coordinating prospect outreach with the sales department ✔️ SOP Development: develop and implement SOPs, training templates, and documentation guidelines, creating consistent onboarding for new employees ✔️ Account-Based Marketing (ABM): collaborate with the sales team to research potential high-profile leads, create targeted B2B direct mail campaigns, and follow up with telemarketing and customized digital ads, resulting in increased lead engagement and conversions. ✔️ Graphic Design: design marketing collateral (landing pages, social media posts, promotional gift boxes, marketing slicks, newsletters, emails, and whitepapers) to showcase our expertise to our target audience and generate SQLs. Show less
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Historic
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1 - 100 Employee
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Project Manager
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Mar 2022 - Feb 2023
Gilbert, Arizona, United States Historic teams up with growth-minded nonprofits to design brands that amplify impact. My favorite aspect of my work was fostering an atmosphere of creativity and collaboration among my team members. I directed our team to create and execute campaigns that increased revenue and donations for our clients. ✔️ Doubled a client's donations from the previous year through effective creative campaigns and outreach strategies. ✔️ Directed a book launch campaign that boosted the book to #1 on… Show more Historic teams up with growth-minded nonprofits to design brands that amplify impact. My favorite aspect of my work was fostering an atmosphere of creativity and collaboration among my team members. I directed our team to create and execute campaigns that increased revenue and donations for our clients. ✔️ Doubled a client's donations from the previous year through effective creative campaigns and outreach strategies. ✔️ Directed a book launch campaign that boosted the book to #1 on Amazon. ✔️ Conducted industry research for an organization with $130 million in revenue. Secured interviews with high-ranking employees in target organizations. ✔️ Managed our in-house and freelance copywriting team to determine voice and tone, target audience, and desired CTA for high-converting deliverables. ✔️ Led cross-functional teams to turn complex challenges into opportunities for growth and creativity. ✔️ Managed multiple projects by leading client calls, assigning tasks, ensuring in-budget and in-scope delivery, and updating project timelines. ✔️ Researched best practices for clients, created resource guides, and presented recommendations for next steps. ✔️ Used strategic thinking to iterate internal processes, assess market research impact, and determine next steps for client strategy and development. ✔️ Wrote and edited copy for campaigns, presentations, and websites. Show less
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Branding & Marketing Consultant • Board Member
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Mar 2019 - Feb 2023
Camp Sly Fox is a non-profit startup that aims to support children who lack outdoor recreational opportunities. We provide these children with a place to connect with nature, explore new skills and hobbies, and grow lifelong, supportive friendships. In my current role, I serve as a brand strategist and marketing consultant. I also plan social media campaigns to raise community awareness and encourage donors to contribute to our building projects.
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Pusateri Consulting
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Branding & Marketing Consultant • Graphic Designer
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Aug 2016 - Jun 2022
Buffalo/Niagara, New York Area Pusateri Consulting is a boutique marketing and sales firm specializing in teaching financial advisors to know, price, and sell their value. I collaborated with the Marketing Director and Project Manager to launch Pusateri Consulting’s YouTube channel by creating and distributing a content library of 100 videos in 3 months. I also designed and edited marketing and sales curricula for financial advisors at large wealth management firms.
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Public Consulting Group
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United States
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Professional Services
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700 & Above Employee
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Contact Tracer • Case Investigator
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Mar 2021 - Mar 2022
Massachusetts, United States
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Marketing and Communications Manager
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Jul 2017 - Dec 2020
Painted Post, NY Victory Highway Wesleyan Church is one of the largest churches in New York's Southern Tier. I built our Communications department from scratch, growing the church's organic reach significantly on a tight budget. ✔️ Brand Management: I collaborated with department heads and senior leadership to present a consistent brand across all touchpoints, using storytelling, paid advertising, and targeted campaigns to serve the regional area and position Victory as a community support. ✔️… Show more Victory Highway Wesleyan Church is one of the largest churches in New York's Southern Tier. I built our Communications department from scratch, growing the church's organic reach significantly on a tight budget. ✔️ Brand Management: I collaborated with department heads and senior leadership to present a consistent brand across all touchpoints, using storytelling, paid advertising, and targeted campaigns to serve the regional area and position Victory as a community support. ✔️ Developing Digital Marketing Strategies: I spearheaded the messaging for all church initiatives, executing marketing strategies and increasing online engagement by 323% in 2020. I streamlined in-person church services with our digital experience, increasing viewership, followers, online engagement, volunteer participation, and donations. I also prioritized promotion based on target audience, audience size, budget, and communication channel. ✔️ Social Media Management: I executed PPC campaigns for special events through Instagram and Facebook. I collaborated with the creative arts department to increase organic engagement by 200% during COVID-19. I also recruited and managed a team of staff members to engage in content creation and reputation monitoring. ✔️ Project Management: I led a team of co-workers and volunteers to plan and organize marketing efforts for events with an attendance of over 3000 people. In addition, I managed a team of freelance graphic designers. ✔️ SEO: I conducted an SEO audit of the company website, designed and edited pillar pages, and conducted keyword research. ✔️ Website Maintenance: I redesigned and re-launched Victory's website, increasing website visibility and traffic by 66% over two years. I monitored traffic and audience demographics with Google Analytics. I also designed landing pages with strong CTAs to convert website traffic into event registrations. Show less
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Lockport Stage Works
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United States
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Entertainment Providers
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1 - 100 Employee
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Marketing Manager • Graphic Designer
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Mar 2016 - Jul 2017
Buffalo/Niagara, New York Area Lockport Stage Works is an audio and lighting production firm specializing in technology sales, rentals, and installations. Authorized dealer for an ever-growing list of industry-leading manufacturers (The Music Tribe, RCF). Clients include The Historic Palace Theatre, Kenan Taylor Theater, and Orchard Park Wesleyan Church. I built marketing campaigns to generate leads by establishing the company as a thought leader in the industry and the local community. I communicated with clients… Show more Lockport Stage Works is an audio and lighting production firm specializing in technology sales, rentals, and installations. Authorized dealer for an ever-growing list of industry-leading manufacturers (The Music Tribe, RCF). Clients include The Historic Palace Theatre, Kenan Taylor Theater, and Orchard Park Wesleyan Church. I built marketing campaigns to generate leads by establishing the company as a thought leader in the industry and the local community. I communicated with clients, planned projects, and nurtured leads. ✔️ Digital Marketing Strategies: Planned, created, and scheduled marketing campaigns, generating $50,000 in sales revenue via new and existing clients. ✔️ Social Media Management: Created and scheduled social media content using Hootesuite, building a robust online presence by answering common customer questions, highlighting our brand personality, and showcasing our portfolio of work. ✔️ Project Management: Collaborated with the Production Director to plan the sale and installation of professional equipment in large venues, incorporating the process into our marketing and lead generation strategy. ✔️ SEO: Researched current and potential customers to create buyer personas and improve targeted marketing strategies. Show less
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Creative Director
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Aug 2015 - Aug 2016
10815 Bodine Road, Clarence NY 14031 In my role at Mark Custom, I executed the production of album artwork through design, preflight, proofing, and printing for hundreds of local, national, and international musical groups. I adhered to the studio’s creative philosophy while maintaining high standards across all projects. My team and I conceptualized ideas, oversaw projects from start to finish, and worked closely with clients to bring their vision to life. I emphasized collaboration, vulnerability, and creativity to manage my… Show more In my role at Mark Custom, I executed the production of album artwork through design, preflight, proofing, and printing for hundreds of local, national, and international musical groups. I adhered to the studio’s creative philosophy while maintaining high standards across all projects. My team and I conceptualized ideas, oversaw projects from start to finish, and worked closely with clients to bring their vision to life. I emphasized collaboration, vulnerability, and creativity to manage my team and foster a dynamic work environment. Show less
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Housing Liaison
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Oct 2013 - Oct 2014
At 716 Ministries, I organized housing requests and scheduled maintenance for 24 rental units. I overhauled our data entry systems and documentation processes. I also advocated for the needs and rights of underprivileged and low-income tenants by offering them financial literacy assistance and referring them to local healthcare, housing, and financial resources.
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Americorps
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Government Administration
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700 & Above Employee
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Opportunity Corps Member
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Oct 2013 - Oct 2014
Buffalo/Niagara, New York Area Opportunity Corps was a division of Americorps specializing in providing financial literacy to residents of Western New York. In my role, I provided financial literacy training to over 360 individuals, including 200 students whom I coached in completing their FAFSAs. I also engaged in monthly staff training regarding crisis management, cultural competency, and immigration reform.
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EMA Studios
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Mexico
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Media Production
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1 - 100 Employee
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Sound and Recording Assistant
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Jan 2011 - Dec 2012
Houghton, NY At Houghton College, I served on the EMA Studios production team, helping to mentor 20 students by teaching them new skills in audio and lighting technology. I also collaborated with a team to organize and complete a studio install of an Avid C24 sound console.
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Studio Assistant
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Jun 2012 - Jul 2012
Ithaca, New York Area At my internship at New Vine Media, I helped record and produce ten musical artists' works. I also promoted the studio at album releases and concerts, participated in designing marketing and promotional material for the studio and its clients, and inventories all of the studio's audio equipment.
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Houghton College
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United States
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Higher Education
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1 - 100 Employee
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Resident Assistant
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Sep 2010 - May 2012
I worked to facilitate community growth and development by overseeing a floor (12-20 students) of residents. I planned floor events, resolved conflict, referred struggling students to professional care, and saw that all maintenance issues were promptly fixed.
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Education
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Houghton College
Bachelor's, Communication and Media Studies