Kelsey Byron

Hockey Coach at Arizona Kachinas Hockey Association
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Contact Information
us****@****om
(386) 825-5501

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Bio

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5.0

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Mardee Brosh

I worked with Kelsey for several years as part of the testing team at Nationwide. She is great to work with and very detail-oriented in her work. While she was a relatively new hire when I first met her, she learned quickly and her skills grew over the time that we worked together. Kelsey would be a solid resource for any team needing a person with excellent testing skills and a sound knowledge of property-casualty insurance.

Kelli Little, MBA

Kelsey is a fast learner, with high quality and exceptional speed at everything she commits to. She is a top performer on our team, and has the flexibility to shift with rapidly changing priorities without losing a step in quality, consistency or speed to market. Kelsey has a natural knack for understanding underlying needs of the business and applying it to develop and execute on test strategy/cases. Kelsey excels in the following areas for our Build & Run UAT (and previously Functional) Test Team: • Understanding business intent, and developing and implementing moderately complex business testing plans, writing and executing test cases based thereupon, • Identifying process improvements for the team, as well as actively participating and contributing to process improvement design, and executing upon said process improvements, • Consulting with business, IT and team partners to improve team and individual contributions, • Training business partners, testers and IT on business intent, testing, and functionality of system and interfaces, and • Evaluating and understanding new IT developments and evolving business requirements, and recommending alternatives to current plans/processes. Finally, it is an absolute pleasure to work with Kelsey. She is transparent, interested in doing what is right by her team mates and her business, has a great work life balance and a fun sense of humor.

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Experience

    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Hockey Coach
      • Apr 2019 - Present

    • Spectator Sports
    • 200 - 300 Employee
    • Hockey Development Team Member
      • Sep 2018 - Present

    • United States
    • Insurance
    • 100 - 200 Employee
    • Business Analyst
      • May 2019 - Feb 2023

      • Managed multiple pods, serving as Scrum Master, while collaborating with Stakeholders and the business to write requirements for both Personal and Commercial Lines. Routinely worked on product and platform upgrades in an agile environment. • Used requirements gathered to write mostly functional, some technical user stories leveraging Azure DevOps and Jira • Project Manager for the PAS Upgrade Project, leading a team of 10. • Scrum Master and BA for Clarion Door Project; leading meetings with the project group as well as vendor. Wrote requirements for front end and integrations work using Jira. • Project Lead for Footprints Project; wrote requirements, features and user stories in Azure DevOps for UI and worked on back end set up for implementation of companywide IT ticket system. Wrote training manual and provided entire company training and support on the new platform.

    • United States
    • Insurance
    • 100 - 200 Employee
    • Senior Analyst, Business Consulting
      • 2014 - 2019

      • Consulted with Stakeholders to gather requirements for homeowners, auto, and collectibles user stories. • Worked with waterfall and agile methodologies. • Used HP Quality Center as well as Salesforce to enter and manage user stories. • Managed underwriting, rating and functionality testing, specializing in FSC rater/test case writing, and reading requirements. • Successfully promoted to Senior Analyst position, performing User Acceptance Testing on a critical fifty-million-dollar information technology project.

    • Insurance
    • 700 & Above Employee
    • Claims Customer Service Rep
      • Jul 2013 - Feb 2014

      Entering new losses into claim entry system. Taking phone losses. Interacting with customers over the phone. Research. Contacting customers, general agents, and producing agents to obtain claim info and/or policy info.• Recorded new losses into claim entry system, interacting with a diverse customer base.• Examined current process, producing statement claims while offering valuable policy information.

    • Mail Processing Clerk
      • Feb 2011 - Jul 2013

      Cross trained in both Mail Processing and Mail Distribution. Knowledge of Microsoft office and used on a daily basis. Member of the BRAVO Committee. Set up and ran team bonding events. Spoke at award ceremonies. Helped design and worked the company wide haunted house. • Assumed dual role, cross-training in both Mail Processing and Mail Distribution.• Gained valuable knowledge of Microsoft Office Suite.

    • Media Coordinator
      • 2012 - 2014

      Worked with local, national and international media for three events. Set up interviews, press, and photos to promote and recap the event. Checked in and catered to the media day of the event. • Collaborated with local, national and global media on three key events. • Structured the interview process; managed full cycle event promotion. Worked with local, national and international media for three events. Set up interviews, press, and photos to promote and recap the event. Checked in and catered to the media day of the event. • Collaborated with local, national and global media on three key events. • Structured the interview process; managed full cycle event promotion.

Education

  • Northern Arizona University

Community

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