Experience

Justuno

• United States
• Internet Publishing
• 1 - 100 Employee

• VP of Customer Success

  • Jan 2022 - Present

  Oversee all customer-facing teams with a focus on operations, staffing, people managing, and training. Keep the department in line with financial and technical goals as well as assist in communications with other departments including sales, marketing, and operations. Provide assistance in content creation, and industry standards, and sustain a positive and collaborative work environment to aid the continued company growth while reducing churn.

• Director of Customer Success

  • Jan 2019 - Jan 2022

  Organize and manage the Customer Success Team, Growth Team, Support Team, and the client-facing design team. Assist in communications with other departments including sales, marketing, and operations. Create protocols and standards for client-facing teams to optimize services. Help create content and designs for promotions, on-site videos, and informational guides for internal and external use. Sustain a positive and collaborative work environment to aid the continued company growth while reducing churn.

• Project Manager

  • Jan 2018 - Dec 2018

  Work directly with clients and design team to build conversion marketing promotion and support with advice.



EVERYTHING BUT THE HOUSE (EBTH)

• United States
• Internet Marketplace Platforms
• 200 - 300 Employee

• Floor Manager

  • Oct 2017 - Jan 2018

  Ran a team of around 200 on a production floor managing through put, direct labor, employees and other production goals.

• Project Manager

  • Jan 2017 - Oct 2017

  Managed operations for the city of Austin including scheduling, working closely with sellers and supporting our sales team.

• Solutions Specialist

  • Aug 2016 - Jan 2017

  Helped create the Solutions Specialist department which worked as an internal bridge between multiple departments and markets. Also, worked with other departments to develop production best practices.

• Exceptions Specialist

  • Jun 2016 - Aug 2016

  Created the Exceptions Specialist postion which supported two productions lines with anything that may fall out of the normal workflow. This included creating procedures, documents, and training guides. I also helped build out different protocols for exceptions items like authentication.

• Fulfillment Specialist

  • Jan 2016 - Jun 2016

  Fulfilled invoices in a team of twenty-five people. Worked to develop packing standards and inventory practices.

• Photographer

  • Apr 2015 - Jan 2016

  Worked remotely organizing and photographing sales in client's homes while working in a team to present the sellers items in the best light.



Kelsey Stapleton Media

• Dayton, Ohio Area

• Freelance Photographer

  • Jan 2011 - Dec 2016

  Self run business catering to high school seniors, weddings, bands, and local small businesses. Self run business catering to high school seniors, weddings, bands, and local small businesses.



360 Photo Inc

• Traveling

• In Field Photographer

  • Aug 2014 - Dec 2014

  Traveling for three weeks at a time around the country photographing architecture for online promotion and informational sites. Traveling for three weeks at a time around the country photographing architecture for online promotion and informational sites.