Experience

Novus Property Solutions

• United Kingdom
• Repair and Maintenance
• 200 - 300 Employee

• Customer Liaison Officer

  • Jul 2021 - Present

• Help Desk Coordinator

  • Feb 2019 - Jul 2021



Your Move

• United Kingdom
• Real Estate
• 700 & Above Employee

• Lettings Co-Ordinator

  • May 2017 - Feb 2019

  My main duties include - • Dealing with general enquires via telephone and email. • General Admin duties such as processing invoices, scanning and filing, using word and making spreadsheets of outstanding invoices. • Liaising with tenants, landlords and contractors to ensure all maintenance is carried out within the property to a high standard. • Delivering excellent customer service whilst resolving any potential issues and ensuring customer satisfaction whilst sometimes dealing with difficult customers and dealing with complaints. • Mentoring newer staff that starts within the company to ensure that they have the relevant training.



Macdonald Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Sales Advisor

  • Feb 2016 - May 2017

  My main duties included - • Working in a fast-paced, sometimes pressurised environment dealing with a range of customers and scenarios. • Acting as an Ambassador for Macdonald Hotels & Resorts at all times in order to promote a positive experience for customers. • Managing large amounts of inbound and outbound calls in a timely manner. • Following call centre scripts when handling different topics. • Identifying customers’ needs, clarify information, research every issue and providing solutions. • Building a good rapport with the customer and working towards targets, deadlines and key performance indicators. • Seizing opportunities to up sell products when they arise.



The Venue Hair & Beauty Studio

• Armadale, West Lothian

• Assistant Manager / Hair Stylist

  • May 2015 - Nov 2015

  My main duties included - • Maintaining supplies by checking stock; anticipating needs; placing orders; verifying receipts. • Welcoming customers and identifying their preferences by asking pointed questions. • Recommending hairstyles and haircuts according to customers’ face shapes and tastes. • Apply a wide range of hair colouring techniques, like highlights, ombre and balayage and cutting techniques such as cutting, trimming and shaving. • Form bonds with loyal customers and remember their hairstyle preferences. • Manage bookings and serve walk-ins. • Ensure tidiness of beauty stations and sterilize tools, as needed. • Cross-sell hair care products or services, when appropriate. • Working with the till, and cashing up at the end of the night. • Handling of the keys. • Managing the salon and the staff.



Hairzone

• United Kingdom
• 1 - 100 Employee

• Apprentice Stylist

  • Jan 2013 - Mar 2015

  My main duties included - • Maintaining a safe, healthy and clean environment. • Assisting senior colleges to deliver salon services. • Engaging positively with clients and promoting a positive image of yourself and the salon. • Greeting and gowning clients in readiness for a hairdressing service. • Preparing tools, equipment and products for certain services. • Carrying out shampooing, conditioning treatments, removing colours and neutralizing perms. • Answering the telephone, dealing with enquires and making appointments. • Processing client payments. • Making and serving refreshments for clients. • Promoting salon services and products. • Commitment to training by attending all training sessions, assessments and reviews.



Sibbald Training Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Assistant Administrative

  • Nov 2012 - Nov 2012

  School work experience. Main duties included - • Basic Admin duties such as filing, imputing data on to spreadsheets, and using a range of Office products such as Word and Excel. • Answering telephone calls and dealing with general enquires. School work experience. Main duties included - • Basic Admin duties such as filing, imputing data on to spreadsheets, and using a range of Office products such as Word and Excel. • Answering telephone calls and dealing with general enquires.