Kelsey Reed
Guest Service and Retail Manager at Buffalo & Erie County Historical Society- Claim this Profile
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English Native or bilingual proficiency
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Arabic Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Experience
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Buffalo & Erie County Historical Society
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Guest Service and Retail Manager
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Sep 2021 - Present
As Guest Service and Retail Manager at the Buffalo History Museum, I manage the Front of House and Gift Shop for the museum. I have coordinated and run the POS switch over from Quickbooks to Lightspeed, including the creation of our eCommerce website. I supervise a team of three who assist in managing the day to day guest needs: including checking visitors in, answering questions, and over seeing/running daily tasks.
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Guest Services Coordinator
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Mar 2020 - Sep 2021
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the LEGO Group
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Denmark
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Manufacturing
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700 & Above Employee
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Sales Associate
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Sep 2020 - Present
As a sales associate I have worked multiple roles within our store. Including temporary increases up to Supervisor for Holiday and when main supervisors were out. As a sales associate I have worked multiple roles within our store. Including temporary increases up to Supervisor for Holiday and when main supervisors were out.
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Adventure Calls Outfitters
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Letchworth State Park
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White Water Raft Guide
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Apr 2008 - Mar 2023
I am responsible for preparing the equipment used on the raft trips, preparing for guests and for leading the guests down the river safely. This includes providing a historical tour of the park while rafting down the Genesee River. I am responsible for preparing the equipment used on the raft trips, preparing for guests and for leading the guests down the river safely. This includes providing a historical tour of the park while rafting down the Genesee River.
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Program Coordinator
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Jan 2018 - Mar 2020
As Program Coordinator, I run the annual programming and develop new programming for the community and teachers. This position developed from my role as Administrative Coordinator and maintains some of the same tasks. Under this new role I have been able to create a virtual exhibit for the HRC, a traveling exhibit, as well as set up traveling exhibits from Yad Vashem for the Buffalo Community.
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Administrative Coordinator
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Dec 2015 - Mar 2020
As Administrative Coordinator my primary duties include coordinating the Speakers Bureau of our survivors who speak at local school; as well as the processing of donations made by check and online to the Holocaust Resource Center (HRC). In collaboration with the Executive Director, I assist in organizing/scheduling events and meetings for Teachers Conferences, UN Holocaust Remembrance Day, Yom HaShoah; along with Strategic Planning meetings, Board Meetings, and the HRC's Arts & Writing Contest. I have begun a new collaboration between the HRC and the Buffalo State College Museum Studies Program to create a new HRC exhibit showcasing local WNY survivors and liberators to be displayed coinciding with Kristallnacht 2017. The other current projects I am working on include updating the HRC website to put more survivor testimony on the Local Survivors page organized by Holocaust Event as well as updating storage of the HRC Archives. Show less
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Macy's
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United States
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Retail
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700 & Above Employee
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Shoe Sales Assosiate
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Nov 2014 - Mar 2016
While working in the Shoe Department, I completed a daily shoe inventory, located missing shoes from the sales floor and placed out new stock as it was brought in. I also set the weekly sales and reorganizing the shoe tables as either the sale required or as required by the store.
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Holiday Sales Manager
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Nov 2015 - Jan 2016
Over saw the sales floor by directing store traffic, placing out new stock and managing seasonal employees. I handled customer problems and ensured they found all the answers that they needed. I also assisted the seasonal employees in educating them on the sales for and ensuring they knew what they doing during the holidays. This position also placed me as a back up for the store managers, giving them someone to rely on to get day to day procedures done in the store.
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Great Camp Sagamore
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Raquette Lake, NY
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Historic Interpreter
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May 2014 - Oct 2014
While at Great Camp Sagamore, I gave interpretive tours of Great Camp Sagamore located in Raquette Lake, NY. The Camp was built by William West Durant in 1897 and was owned by the Vanderbilt Family from 1901 to 1954. These tours involved explaining the history of the Adirondack Park, the Environmental History of the area and the history of Sagamore itself using the buildings and the small exhibits in the Camp. During my time at Great Camp Sagamore I created four new exhibit cases in the tour area based on four themes: The Durant Family, Vanderbilt Era, The Workers, and Adirondack History. These cases were built using the Sagamore archives and their narrative was incorporated into the tours. Show less
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Buffalo Museum of Science
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Collections Intern
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May 2012 - Sep 2013
At the Buffalo Museum of Science I re-cataloged artifacts from the paper system to a computer database from the Black Collection from Papua New Guinea. Within the same collection I separated out artifacts for conservation, photographed artifacts for the online database, provided condition reports for the artifacts as well as measurements. I assisted in cleaning out rooms for new exhibit space and scanned picture slides from previous exhibits to the museum's database. At the Buffalo Museum of Science I re-cataloged artifacts from the paper system to a computer database from the Black Collection from Papua New Guinea. Within the same collection I separated out artifacts for conservation, photographed artifacts for the online database, provided condition reports for the artifacts as well as measurements. I assisted in cleaning out rooms for new exhibit space and scanned picture slides from previous exhibits to the museum's database.
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Alexandria Archaeology Museum
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Alexandria, VA
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Research/Collections Intern
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Jan 2013 - May 2013
At the Alexandria Archaeology Museum, I researched artifacts and wrote descriptions on them based on the location in the site they were found. I used this information to update the text labels in the Fort Ward Exhibit. Along with the new exhibit I created a corresponding Education binder which included a time line of U.S. History, the History of the city of Alexandria, and the History of Fort Ward; as well as oral history from children who grew up in the community located at the Fort and further information of the archaeology digs done at the site. I assisted in a archaeology dig at the site of a former pig slaughter house where a future school was to be built. Show less
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Education
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State University of New York College at Buffalo
Master of Arts (MA), Museology/Museum Studies -
Nazareth College of Rochester
Bachelor's Degree, History