Customer Service Representative

• 2020 - Present

Deliver customer support and respond to email and phone inquiries. Provide outbound information and referrals. Advise on and improve recruiting strategies. Zoom meeting host and facilitator for virtual job fair. Partner with clients such as the Ohio Department of Education; collaborate with teachers and parents on education-related issues. Deliver customer support and respond to email and phone inquiries. Provide outbound information and referrals. Advise on and improve recruiting strategies. Zoom meeting host and facilitator for virtual job fair. Partner with clients such as the Ohio Department of Education; collaborate with teachers and parents on education-related issues.

Record Research Specialist/ Business Development

• 2015 - 2019

Drove company revenue and profit growth by identifying opportunities to source, secure and cultivate long-term relationships with prospective clients. Engaged diverse clients, spanning material handling to transportation providers. Communicated new product/service developments to prospects and presented marketing literature. Responded to client questions, troubleshoot issues, resolved complaints and documented client information. Drove company revenue and profit growth by identifying opportunities to source, secure and cultivate long-term relationships with prospective clients. Engaged diverse clients, spanning material handling to transportation providers. Communicated new product/service developments to prospects and presented marketing literature. Responded to client questions, troubleshoot issues, resolved complaints and documented client information.

Client Coordinator

• 2015 - 2015

Maintained, scheduled and updated appointment database for company creating neighborhood-specific publications. Communicated with up to 40 clients daily. Ensured exceptional client experience through interdepartmental, cross-functional collaboration. Documented calls and followed up as scheduled. Maintained, scheduled and updated appointment database for company creating neighborhood-specific publications. Communicated with up to 40 clients daily. Ensured exceptional client experience through interdepartmental, cross-functional collaboration. Documented calls and followed up as scheduled.

Private Tutor

• 2013 - 2014

Office Assistant

• 2007 - 2014

Answered telephone calls and accurately communicated messages to office employees. Responded to customer concerns and questions, including services scheduling and general inquiries. Answered telephone calls and accurately communicated messages to office employees. Responded to customer concerns and questions, including services scheduling and general inquiries.

Camp Counselor

• 2012 - 2012