Experience

MBS

• United States
• Education
• 200 - 300 Employee

• Account Manager

  • Feb 2017 - Present

  Manage accounts in aggregate exceeding over $5 million in total accounts. Executed operations for over 25 separate accounts exercising strong organizational, time management and prioritization skills, and exceeding accuracy standards and client expectations. Utilize expertise in various software programs to manage, track, and organize high volumes of client requests, marketing needs, and orders. Manage accounts in aggregate exceeding over $5 million in total accounts. Executed operations for over 25 separate accounts exercising strong organizational, time management and prioritization skills, and exceeding accuracy standards and client expectations. Utilize expertise in various software programs to manage, track, and organize high volumes of client requests, marketing needs, and orders.



Reverse Mortgages.com

• Columbia, MO

• Production Specialist

  • Jan 2016 - Nov 2016

  Responsible for and title work, including verification of titles, proof of insurance, and coordinating appraisals for all active loan accounts. Maintained hard copy and digital file organization with high levels of structured organization and attention to detail, while ensuring adherence to company privacy standards. Responsible for new hire induction training, such as established job roles, goals, customer relations, and professional etiquette. Responsible for and title work, including verification of titles, proof of insurance, and coordinating appraisals for all active loan accounts. Maintained hard copy and digital file organization with high levels of structured organization and attention to detail, while ensuring adherence to company privacy standards. Responsible for new hire induction training, such as established job roles, goals, customer relations, and professional etiquette.



MBS

• United States
• Education
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2012 - Jan 2016

  Responded to telephone inquiries, providing quality service to customers and associates inquiring about the products, services, or status of orders. Strived for quick complaint resolution; multiple levels of recognition for the ability to resolve problems on the first call and avoid escalation of issues. Coordinated new hire training in job roles including systems, services, etiquette and professionalism. Listened attentively to caller needs to ensure a positive customer experience. Recognized as a team player and leader.



Women's and Children's Hospital

• Columbia, MO

• Certified Surgical Technologist

  • Oct 2014 - Oct 2015

  Assisted surgical teams with scrub preparation in accordance with infection control and clean room procedures. Demonstrates knowledge and respect of the patients’ right to privacy and protection of patient confidentiality. Prepared operating rooms for surgery by sanitizing rooms and instruments, stocking and organizing trays, and other materials. Responsible for handling surgical specimens following operations in accordance with established hospital regulations. Assisted with preparing, transporting, positioning and draping patients. Responsible for a wide variety of duties that require the ability to interact with patients their relatives and/or caregivers and maintained excellent working relationships with physicians and fellow technologists.