Experience

Commissions Inc. (CINC)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Implementation Manager

  • Oct 2020 - Present



Magic Ears

• United States
• E-Learning Providers
• 100 - 200 Employee

• Online Teacher

  • Feb 2019 - Dec 2020



Commissions Inc. (CINC)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Success Partner

  • Oct 2017 - Oct 2018

  Responsibilities: As a Success Partner, I am responsible for maintaining a business and personal level relationship with active clients assigned to me. I execute welcome call for new clients and perform assessment with client to determine immediate training needs that are catered specifically to their team. I am responsible for outbound touches with client regarding platform adoption, usage, platform milestones as well as personal milestones and life events. Accountabilities:… Show more Responsibilities: As a Success Partner, I am responsible for maintaining a business and personal level relationship with active clients assigned to me. I execute welcome call for new clients and perform assessment with client to determine immediate training needs that are catered specifically to their team. I am responsible for outbound touches with client regarding platform adoption, usage, platform milestones as well as personal milestones and life events. Accountabilities: Client training Quarterly Net Promoter Score follow-up Maintain client accounts; personal & business information updated Set and maintain client expectations Monitoring of Facebook (member groups) Monitoring platform adoption, usage and milestones Keep client appointments scheduled by Front Line Managers Documentation of client engagements in CRM Responsible for retention of assigned client base Show less Responsibilities: As a Success Partner, I am responsible for maintaining a business and personal level relationship with active clients assigned to me. I execute welcome call for new clients and perform assessment with client to determine immediate training needs that are catered specifically to their team. I am responsible for outbound touches with client regarding platform adoption, usage, platform milestones as well as personal milestones and life events. Accountabilities:… Show more Responsibilities: As a Success Partner, I am responsible for maintaining a business and personal level relationship with active clients assigned to me. I execute welcome call for new clients and perform assessment with client to determine immediate training needs that are catered specifically to their team. I am responsible for outbound touches with client regarding platform adoption, usage, platform milestones as well as personal milestones and life events. Accountabilities: Client training Quarterly Net Promoter Score follow-up Maintain client accounts; personal & business information updated Set and maintain client expectations Monitoring of Facebook (member groups) Monitoring platform adoption, usage and milestones Keep client appointments scheduled by Front Line Managers Documentation of client engagements in CRM Responsible for retention of assigned client base Show less



Manhattan Associates

• United States
• Software Development
• 700 & Above Employee

• Training Services Representative

  • Aug 2015 - Sep 2017

  Responsible for building, selling and creating a consistent pipeline of customers for the education add-on services (software training, change management consulting and end user development) with an annual sales target of +$3m and 25% average increase year-over-year. • Prepare customer proposals for the department, including statements of work and services agreement letters • Skilled user of Salesforce: creates and tracks open sales opportunities; manage reports used to update leadership… Show more Responsible for building, selling and creating a consistent pipeline of customers for the education add-on services (software training, change management consulting and end user development) with an annual sales target of +$3m and 25% average increase year-over-year. • Prepare customer proposals for the department, including statements of work and services agreement letters • Skilled user of Salesforce: creates and tracks open sales opportunities; manage reports used to update leadership on a weekly basis • Meet with potential customers, one-on-one providing training needs assessments—engaging with Education Services team to support tailored delivery for customers • Attend customer corporate conference—represent Education Services at Momentum, Manhattan Associates’ annual event • Seasoned traveler, attend customer facing sales calls with executives representing Education Services and value add to implementation at customer site • Build relationships with Professional Services, Account Management, and Sales teams to achieve visibility to pipeline; supporting proposals and generating add-on education opportunities • Organize and Facilitate weekly meetings with business leaders to evaluate and address business targets and potential opportunities Show less Responsible for building, selling and creating a consistent pipeline of customers for the education add-on services (software training, change management consulting and end user development) with an annual sales target of +$3m and 25% average increase year-over-year. • Prepare customer proposals for the department, including statements of work and services agreement letters • Skilled user of Salesforce: creates and tracks open sales opportunities; manage reports used to update leadership… Show more Responsible for building, selling and creating a consistent pipeline of customers for the education add-on services (software training, change management consulting and end user development) with an annual sales target of +$3m and 25% average increase year-over-year. • Prepare customer proposals for the department, including statements of work and services agreement letters • Skilled user of Salesforce: creates and tracks open sales opportunities; manage reports used to update leadership on a weekly basis • Meet with potential customers, one-on-one providing training needs assessments—engaging with Education Services team to support tailored delivery for customers • Attend customer corporate conference—represent Education Services at Momentum, Manhattan Associates’ annual event • Seasoned traveler, attend customer facing sales calls with executives representing Education Services and value add to implementation at customer site • Build relationships with Professional Services, Account Management, and Sales teams to achieve visibility to pipeline; supporting proposals and generating add-on education opportunities • Organize and Facilitate weekly meetings with business leaders to evaluate and address business targets and potential opportunities Show less



Echo Global Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Account Executive

  • Feb 2014 - Aug 2015

  • Fully develop assigned accounts to capture available transportation revenue and hit gross profit targets • Continually analyze accounts to determine efficiency and profitability • Book loads – All Modes (TL, LTL, Partial, Flatbed, etc.) • Track and Trace pickups and deliveries • Approve customer and carrier invoices • Weekly customer billing • Provide backup for other team members • Maintain current SOPs on assigned accounts • Review sales activity and results versus… Show more • Fully develop assigned accounts to capture available transportation revenue and hit gross profit targets • Continually analyze accounts to determine efficiency and profitability • Book loads – All Modes (TL, LTL, Partial, Flatbed, etc.) • Track and Trace pickups and deliveries • Approve customer and carrier invoices • Weekly customer billing • Provide backup for other team members • Maintain current SOPs on assigned accounts • Review sales activity and results versus plan for each account.

• Client Sales Representative

  • May 2013 - Jul 2015

  Echo Global Logistics (NASDAQ: ECHO) is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service. Responsible for business development, account management, and the tailoring of customized transportation solutions for clients… Show more Echo Global Logistics (NASDAQ: ECHO) is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service. Responsible for business development, account management, and the tailoring of customized transportation solutions for clients via Echo's proprietary TMS technology. While managing my book of business and building new relationships with new clients, I also perform day to day operations. Daily operations include accounting, goal planning, new business development calls and communication with exisitng customers. I am also able to provide solutions under pressured situations.



Ted's Montana Grill

• United States
• Restaurants
• 300 - 400 Employee

• Server

  • Apr 2010 - Mar 2013

  -Give guests a positive dining experience. -Knowledge and presentation of the menu. -Check with customers to ensure that they are enjoying their meals and take action to correct any problems. -Developed personal and social skills. -Answered thorough questions about menu. -Developed teamwork skills. -Focused on customer relationships -Give guests a positive dining experience. -Knowledge and presentation of the menu. -Check with customers to ensure that they are enjoying their meals and take action to correct any problems. -Developed personal and social skills. -Answered thorough questions about menu. -Developed teamwork skills. -Focused on customer relationships



University of West Georgia

• Carrollton, GA

• Teacher's Assistant

  • Jul 2012 - Dec 2012

  I am assisting my professor James Burton teach Art of Selling Principals. I receieved one of four "A's" in his class and am honored to be working by such an educated man. I am looking forward to expanding my knowledge of sales. I am assisting my professor James Burton teach Art of Selling Principals. I receieved one of four "A's" in his class and am honored to be working by such an educated man. I am looking forward to expanding my knowledge of sales.



Kennesaw State University

• United States
• Higher Education
• 700 & Above Employee

• Athletic Marketing Intern

  • 2012 - 2012

  -Created and distributed engaging pre-promotional materials to generate student awareness. -Organized athletic photos. -Updated and managed databases information. -Game day responsibilities -Orientation responsibilities -Other duties as assigned. -Created and distributed engaging pre-promotional materials to generate student awareness. -Organized athletic photos. -Updated and managed databases information. -Game day responsibilities -Orientation responsibilities -Other duties as assigned.



Alpha Gamma Delta

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• New Member Coordinator

  • Dec 2010 - Dec 2011

  -Plans and implements the Alpha Experience which includes developing weekly lesson plans and developing homework assignments. -Schedules activities and events that provide opportunity for sisterhood development within the new member class and also between the new members and initiated members. -Works with the Vice President Finance to ensure that all new member fees and Initiation fees are sent to International Headquarters on time. -Plans and implements the Alpha Experience which includes developing weekly lesson plans and developing homework assignments. -Schedules activities and events that provide opportunity for sisterhood development within the new member class and also between the new members and initiated members. -Works with the Vice President Finance to ensure that all new member fees and Initiation fees are sent to International Headquarters on time.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Feb 2007 - Aug 2009

  Developed Selling techniques. -Acquired customer service skills -Achieved employee of the month -Approved floor plans -Provided customer service Developed Selling techniques. -Acquired customer service skills -Achieved employee of the month -Approved floor plans -Provided customer service