Experience

Knightvest Management

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Assistant Manager

  • Oct 2021 - Present

  • Oversees and is accountable for the entire operation of the community and serves as back up for Community Manager• Effectively manage people, activities and resources to accomplish community objectives and exceed expectations of the residents, employees and owners• Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments• Assists Manager in appropriate training & development of staff to meet intellectual, emotional needs for each team member, regular & predictable attendance with professional appearance and attitude• Maintain relevant knowledge of application, lease and all applicable Texas property code laws as well as the TAA Redbook and applicable forms• Review and maintain all resident files• Handle all billing questions, move‐outs, notices, lease cancelations and evictions• Maintains records on all aspects of management activity on a daily/weekly/monthly basis.• Inspects with residents for all move in/move‐outs• Submits required & requested reports before expected.• Handle all resident concerns, communicate all challenges affecting the successful operation of the community to the Manager as soon as possible.• Ensure all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are current at all times• Updates OneSite/Real Page online system daily and manages the input of applicable data into the system daily.• Efficient & timely processing of all forms, reports, and administrative information• Review all notices to vacate to determine cause and recourse• Assist Manger in facilitating all policies/procedures for resident communications (complaints, calendars, service requests, etc.)• Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Manager



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Assistant Manager

  • Sep 2016 - Oct 2021

  • Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence• Coordinate office supplies in absence of a property administrator • Assist in lease administration activities, including abstracting leases and keeping our database current • Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts • Prepare and coordinate bid proposals and service contracts • Coordinate tenant move ins and move outs, including furniture delivery and pick up • Oversee maintenance of work order and purchase order systems• Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant handbooks, tenant anniversaries, holiday gifts, park events, quarterly newsletters, and training meetings or programs for tenants. Also responsible for ensuring tenant information within data base is current and up to date• Update and maintain office procedures in the property Operation’s Procedure Manual under direction of manager• Assist supervisor with aspects of annual budgets preparation and monthly financial reports, as well as preparation of bank deposits if processed at on site management office



Camden Property Trust

• United States
• Real Estate
• 700 & Above Employee

• Leasing Consultant

  • May 2015 - Jun 2016

  • Manage the leasing process from tour to move in including closing the sale, completing lease documents and inspecting units to ensure a great “move in experience”• Showcase the value of the community features as they relate to the customer needs• Use a customer focused attitude year-round to ensure a smooth renewal process for existing residents• Utilize and establish creative marketing and social media strategies to increase property traffic• Support occupancy and retention goals by following up with potential and current residents• Use problem solving skills and best judgment to handle unpredictable situations as they arise• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision• Promote positive resident relations through courteous and timely response to resident needs and concerns• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks• Collaborate with team members to plan and organize resident events• Will assist in other projects and activities as needed