Kelsey Davis
Customer & Consumer Experience Manager at Bevie- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Solo Seal Diploma in Modern Jazz
NZAMDJan, 2007- Nov, 2024 -
Solo Seal Diploma in Classical Ballet
NZAMDJan, 2006- Nov, 2024
Experience
-
Bevie
-
New Zealand
-
Food and Beverage Services
-
1 - 100 Employee
-
Customer & Consumer Experience Manager
-
Mar 2020 - Present
I currently lead a team of customer experience advocates as well as overseeing the process and quality of services and experience we provide our customers with (be that B2B and/or B2C), through a variety of platforms and tools. Always thinking ahead to how we can adapt and evolve the offering we serve to customers and consumers alike to ensure the very best journey with us and our products.
-
-
Corporate Marketing & Customer Service Manager
-
Aug 2018 - Mar 2020
Led a team of customer experience advocates as well as overseeing the process and quality of services and experience we provide our customers with (be that B2B and/or B2C), through a variety of platforms.Another facet to my role was managing all marketing material and communication between Bevie and our B2B customers through a range of mediums. Providing these customers with the knowledge and resource to sell our products in their stores and continue their confidence in Bevie as their supplier.
-
-
Marketing Executive (Previously SPL International)
-
Oct 2017 - Aug 2018
Brands: Still Spirits, Mangrove Jack's, Grainfather, Mad Millie, Imake, SPL International, Port 66, Pathfinder, Make Your OwnWith previous experience in our NZ office I was able to provide background information and support the movement of consumer brands while the company went through a merge and rebrand.Within this role I focused primarily on the Still Spirits brand seeing it through all aspects - New Product Development through to launch, with pre and post launch communications and marketing activity including social media, website, mail marketing, POS material, internal and external communications, product packaging and sales as well as customer service support.
-
-
-
Travelling
-
Travel Arrangements
-
100 - 200 Employee
-
Travelling
-
Feb 2017 - Oct 2017
Began travelling through Scandinavia and Siberia for a true winter. Trained the Trans Mongolian Railway route from St Petersburg to Beijing. Jumped on a giant orange truck with a group of people I'd never met for 3 months to travel the Silk Road through the 'Stans'. Made my way from Istanbul to London through Central/Eastern Europe. Found home in a small city in the North West of England. Began travelling through Scandinavia and Siberia for a true winter. Trained the Trans Mongolian Railway route from St Petersburg to Beijing. Jumped on a giant orange truck with a group of people I'd never met for 3 months to travel the Silk Road through the 'Stans'. Made my way from Istanbul to London through Central/Eastern Europe. Found home in a small city in the North West of England.
-
-
-
Bevie
-
New Zealand
-
Food and Beverage Services
-
1 - 100 Employee
-
Content & Media Manager (Previously Imake Handcrafted Food & Beverages)
-
Oct 2015 - Jan 2017
Brands: Mad Millie, Millie's, Still Spirits, Mangrove Jack's, Grainfather, Copper Tun, Vintner's Harvest, Imake, Imake a Difference.All content from product packaging, website copy, advertisements (digital and print), social media posts, video, press releases, and other platforms came through me for content creation and/or final sign off. I worked closely with all members of the Marketing Team as well as internal Design Team, Technical Team and many other stakeholders to ensure accurate and enticing content production. I also organised our trade shows and any content/material required for them as well as social media or other media coverage of them.Campaigns run through social media, website, email marketing, PR and other mediums were coordinated and managed by me and with the help of the team.I also supported Customer Service team through phone, live chat, email, social media, websites.
-
-
Marketing Assistant & NPD Coordinator (Previously Imake Handcrafted Food & Beverages)
-
Jan 2014 - Oct 2015
Brands: Mad Millie, Millie's, Still Spirits, Mangrove Jack's, Grainfather, Copper Tun, Vintner's Harvest, Imake, Imake a Difference.Coordinated and helped structure the newly implemented NPD Process. I supported Project Managers by checking in with the teams involved to ensure deadlines were being met, projects were on track and no project was being run through without hitting the correct gateway standards. I developed supporting documents for the process and offered the Customer Service and Marketing voice for new product ideas.I was involved in all aspects of marketing and communications for our products particularly with a focus on content within social media, websites, advertising, newsletters, internal & external communications, document writing, PR, market research, consumer & trade shows, product marketing, design briefing & sign off.I also supported Customer Service team through phone, live chat, email, social media, websites.
-
-
Sales & Marketing Assistant (Previously Imake Handcrafted Food & Beverages)
-
May 2013 - Apr 2014
Brands: Mad Millie, Millie's, Still Spirits, Mangrove Jack's, Copper Tun, Vintner's Harvest, Imake, Imake a Difference.I supported the marketing team in all aspects of sales, marketing and communications for our products particularly with a focus on content within social media, websites, advertising, newsletters, internal & external communications, document writing, PR, market research, consumer & trade shows, product marketing, design briefing & sign off.I was in charge of all customer service interactions through phone (dedicated helpline), email, social media, websites for B2C and B2B for both the Marketing and Sales Teams. This included helping with delivery tracking, orders, as well as having the knowledge to guide our customers through using their products (multiple products under all brands mentioned above) successfully.
-
-
-
St Cuthbert's College
-
New Zealand
-
Primary and Secondary Education
-
1 - 100 Employee
-
Communications Assistant
-
Aug 2011 - May 2013
- support Manager and Communications Team - editor of the year book - the Chronicle- principal writer and photographer for school magazine - College Ties, published three times a year- school photographer- internal communication (including the fortnightly school newsletter, brochures, pamphlets, posters) - provide copy and photographs for publications and website - liaise and work closely with external print and design company- proofing - form good relationships with teachers, support staff, other departments and students- Facebook- write media releases and be the point of contact between media and the College- advertising sales and invoicing - meeting minute taking
-
-
Education
-
2008 - 2011
AUT University
Bachelor of Communication Studies, Major in Professional Communication, Minor in Public Relations -
-
Shaw Academy
Diploma in Social Media Marketing, Distinction -
-
Shaw Academy
Diploma in Digital Marketing, Distinction -
2003 - 2007
Auckland Girls' Grammar School
Community
