Experience

PrePass

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Implementation Program Manager

  • Sep 2020 - Present



MiX Telematics

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Manager

  • Aug 2018 - Sep 2020

  • Responsible for managing MiX's largest North American accounts - fleets of 15,000+ assets • Enhance the user and client experience to ensure customer goals are being achieved • Develop customer relationships to promote retention and loyalty • Provide clients with weekly, monthly, quarterly, and yearly KPI's and actionable data • Escalation point for clients on product and technical support, or any other issues • Collaborate with internal development teams to enhance the user… Show more • Responsible for managing MiX's largest North American accounts - fleets of 15,000+ assets • Enhance the user and client experience to ensure customer goals are being achieved • Develop customer relationships to promote retention and loyalty • Provide clients with weekly, monthly, quarterly, and yearly KPI's and actionable data • Escalation point for clients on product and technical support, or any other issues • Collaborate with internal development teams to enhance the user experience • Dedicated to customer success at a deep core strategic level • Ensure customers are satisfied with the services we provide and work to improve any areas of dissatisfaction • Accountable for any new software, product, or services roll out - including project planning, training, support, etc. • Recommend any potential products or services improvements by collecting customer information and analyzing customer and market needs

• Product Manager

  • Apr 2017 - Aug 2018

  • Oversee the entire product portfolio sold in the Americas • Act in a Technical Sales role when required • Manage all product integration with external client system • Escalation point for clients on technical issues • Main point of contact for product information flowing from CSO • Manage third party relationships • Work with global sales team for regional implementation of global contracts

• Contract Compliance Manager

  • Apr 2015 - Apr 2017

  • Proactively monitor and manage assigned accounts ensuring all contract requirements are achieved • Prepare weekly, monthly, and quarterly client data to provide trending data and dashboards to clients. • Maintain a high level of customer service through telephone, email, and internal support ticketing systems. • Utilize internal systems (i.e. Sales Force and Microsoft Great Plains) to generate new orders, check status of existing orders, and modify orders as required to maintain or… Show more • Proactively monitor and manage assigned accounts ensuring all contract requirements are achieved • Prepare weekly, monthly, and quarterly client data to provide trending data and dashboards to clients. • Maintain a high level of customer service through telephone, email, and internal support ticketing systems. • Utilize internal systems (i.e. Sales Force and Microsoft Great Plains) to generate new orders, check status of existing orders, and modify orders as required to maintain or improve customer satisfaction • Handle multiple responsibilities and balance priorities. • Assist and coordinate with the logistics and scheduling departments to ensure product delivery coincides with service dates. • Responsible for monitoring and directing all inbound service requests on a daily basis and serving as a first escalation point for the customer care team. • Collaborate with various internal departments to quickly resolve customer related concerns.

• Customer Care Associate

  • May 2014 - Apr 2015

  • Resolve product or service related problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Provide first line technical troubleshooting where applicable and drive client service requests to resolution. • Maintain a high level of customer service through telephone, email, and internal support ticketing systems. •… Show more • Resolve product or service related problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Provide first line technical troubleshooting where applicable and drive client service requests to resolution. • Maintain a high level of customer service through telephone, email, and internal support ticketing systems. • Utilize internal systems (i.e. Sales Force and Microsoft Great Plains) to generate new orders, check status of existing orders, and modify orders as required to maintain or improve customer satisfaction • Assist and coordinate with the logistics and scheduling departments to ensure product delivery coincides with service dates • Responsible for addressing all inbound service requests on a daily basis and escalating as needed. • Collaborate with various internal departments to quickly resolve customer related concerns.

• Customer Service Sales Administrator

  • May 2013 - May 2014



Lynn University

• United States
• Higher Education
• 500 - 600 Employee

• Office of Alumni Affairs Administrative Fellow

  • Jul 2013 - Jun 2014

  • Developed the strategy and plan of action to increase the total participation level and average contribution for the 2014 class gift • Led the Class Gift Committee in gathering donations and marketing the class gift • Raised the most money and had the largest participation in class gift history • Develop an action plan for a successful 2014 class gift • Increased awareness and commitment among a broader section of students and alumni • Manage alumni news flow from student… Show more • Developed the strategy and plan of action to increase the total participation level and average contribution for the 2014 class gift • Led the Class Gift Committee in gathering donations and marketing the class gift • Raised the most money and had the largest participation in class gift history • Develop an action plan for a successful 2014 class gift • Increased awareness and commitment among a broader section of students and alumni • Manage alumni news flow from student reporters (IPulse) and re-purpose as appropriate to alumni website (OurLynn) and on-campus communication vehicles (napkin holders, TV monitors, etc.) • Assist with uploading content to alumni affairs website, LinkedIn, Instagram and Facebook platforms • Assist with various alumni and development events • Lead additional marketing projects aimed at increasing the alumni giving rate • Serve as student leader on student initiative, the Heritage, Tradition and Philanthropy Project • Assist with Future Alumni Network (FAN) activities, planning, meetings and communications Show less • Developed the strategy and plan of action to increase the total participation level and average contribution for the 2014 class gift • Led the Class Gift Committee in gathering donations and marketing the class gift • Raised the most money and had the largest participation in class gift history • Develop an action plan for a successful 2014 class gift • Increased awareness and commitment among a broader section of students and alumni • Manage alumni news flow from student… Show more • Developed the strategy and plan of action to increase the total participation level and average contribution for the 2014 class gift • Led the Class Gift Committee in gathering donations and marketing the class gift • Raised the most money and had the largest participation in class gift history • Develop an action plan for a successful 2014 class gift • Increased awareness and commitment among a broader section of students and alumni • Manage alumni news flow from student reporters (IPulse) and re-purpose as appropriate to alumni website (OurLynn) and on-campus communication vehicles (napkin holders, TV monitors, etc.) • Assist with uploading content to alumni affairs website, LinkedIn, Instagram and Facebook platforms • Assist with various alumni and development events • Lead additional marketing projects aimed at increasing the alumni giving rate • Serve as student leader on student initiative, the Heritage, Tradition and Philanthropy Project • Assist with Future Alumni Network (FAN) activities, planning, meetings and communications Show less



Lynn University

• United States
• Higher Education
• 500 - 600 Employee

• Office of Student Involvement Assistant

  • Jan 2013 - May 2013

  • Event booking for the Office of Student Involvement and clubs on campus • Marketing for on campus events • Knights Activities Team (KAT) – on campus club co-advisor and mentor • Event booking for the Office of Student Involvement and clubs on campus • Marketing for on campus events • Knights Activities Team (KAT) – on campus club co-advisor and mentor



Overland Park Police Department

• Overland Park, KS

• Intern

  • Dec 2010 - Jan 2011

  • Analyzed reports in the crime analysis unit • Shadowed SWAT, the Chief of Police, classified meetings, community policing, etc. • Participated in active shooter SWAT team training • Coordinated PowerPoint presentations for the Chief of Police **Short term internship over holiday break. • Analyzed reports in the crime analysis unit • Shadowed SWAT, the Chief of Police, classified meetings, community policing, etc. • Participated in active shooter SWAT team training • Coordinated PowerPoint presentations for the Chief of Police **Short term internship over holiday break.