Experience

Better Than A Letter

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Communications

  • Dec 2021 - Present

  - Oversee and resolve all aspects of the customer experience such as customer support emails, website reviews, website chat support, social media engagement and overall customer experience from start to finish. - Manage communications, operations and fulfillment of over $500,000 worth of corporate sales and bulk orders. - Maintain client and customer loyalty by exceeding expectations in customer experience and communications. - Plan and execute all marketing strategies involving social media, SMS, email marketing and website maintenance. Maintaining a frequency and minimum of ten emails, eight social posts and five SMS campaigns per month. - Create all website, print and digital graphics that come included in limited edition and standardized products. - Create strategy, copywriting, and graphics for email marketing campaigns that brought $140,000 in revenue during 2022 alone. - Direct and supervise all operation processes and employees within warehouse. - Support and encourage warehouse team when necessary in warehouse fulfillment to make sure all orders are on schedule Show less


Piñatagrams
• United States
• Retail
• 1 - 100 Employee
• Customer Experience Director

  • Jul 2020 - Present


M2G Ventures

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Social Media Coordinator

  • Feb 2019 - Jan 2021

  As Social Media Coordinator at M2G Ventures, I maintained and organized all social media channels such as Facebook, Instagram and LinkedIn. With over a dozen property social media accounts to manage, it was my responsibility to track, engage with and stay organized with all property updates, tenants and activities. Working at a Commercial Real Estate company means each property/project has different personalities and stories to tell within its walls. It was my job to make sure the M2G Ventures brand is told within each project, while also letting the voice of the project speak for itself. Show less

• Digital Media Coordinator

  • Feb 2019 - Jan 2021

  As Digital Media Coordinator for M2G Ventures, I controlled and maintain over a dozen social media channels such as Facebook, Instagram and LinkedIn. I assist the Marketing Director in marketing tasks such as website maintenance, photography, videography, design, social ads and campaign strategy.



Red Productions

• Media Production
• 1 - 100 Employee

• Digital Media Coordinator

  • Jul 2019 - Jul 2020

  As Digital Media Coordinator at Red Productions, I controlled and maintained all social media channels such as Facebook, Twitter, Instagram, LinkedIn, YouTube and Vimeo. Getting the opportunity to be a part of a video production company that tells stories through video making means it was my responsibility to share the amazing stories we created and support our clients in any way I was needed. I maintained Red Production's websites, blogs and email campaigns along with Backlot, which is the creative workspace and studio that the team offices out of. Show less


Craftwork Coffee Co.
• Experience Manager

  • Dec 2018 - Jul 2019


Beltway Coffee Company

• Assistant Manager

  • Apr 2017 - May 2018

  Beltway Coffee Co. is a non-profit coffee shop that donates 100% of its profits towards mission work around the world and Abilene. Our mission is "exceptional coffee, with a purpose". Our purpose at Beltway Coffee was to fund missionaries to go and make a difference in the world. As assistant manager, I gained an insight in leadership skills, time management and interpersonal relations. I was in charge of managing inventory, marketing, all social media platforms, scheduling and event planning. Through this leadership opportunity, I gained expertise on dedication to a company, hard workmanship and excellent communication skills. Show less



LIFETIME FITNESS

• Wellness and Fitness Services
• 1 - 100 Employee

• Children's Camp Counselor

  • May 2016 - Aug 2016

  Lifetime Fitness has a children's summer camp where the kids get to rock climb, swim, do art and crafts and go on field trips. As a camp counselor, I got the opportunity to teach and help the children learn how to rock climb, swim, and interact with other campers. Once a week, we had field trip day, which put me in charge of 10 kids from the ages of 5 to 12. This job allowed me to gain perspective on child development and taught me about how important patience, communication and interpersonal skills are. Show less