Junior Planner

• Jan 2021 - Present

Planning Analyst

• Jul 2018 - Jan 2021

o Evaluate and respond to trade.o Attend and participate in weekly trading meetings.o Ensure availability metrics are met for Core lines.o Accurate review and planning within the Item Planning tool.o Manage opportunities or issues.o Management of Sales, Markdown, stock/inventory levels - improve quality of saleso Coordinate the gridding and allocation processo Meet planning timetable deadlines and provide accurate reporting requirements such as forecast meetings and WSSI. o Regular review of store grids by division, lifestyle, product type and channel, taking into account turnover and sales potential, stock efficiency, demographic, seasonality and forward brand strategy.o Maximise the potential of the allocation system by accurate setting of VM standards & forward covers by channel, state, grid and lifestyle.o Action considered, initial allocations in a timely manner, ensuring a balance between maximising the sales potential of new styles and holding enough stock back for replenishment, also allowing as much online fulfilment to be completed by the OFC as possible.o Profiling and separate allocation management for stores with specific requirements such as hot, resort, career and airport locations.o Conduct regular store visits.o Build strong relationships with regional and store managers, sharing feedback to drive improved stock to sales ratios and sales and profit densitieso Management of consolidation process.o Continue to drive stock efficiency.

Customer Service Representative

• Feb 2017 - Jul 2018

o Providing front line Customer Service and support to all Country Road Group customerso Manage and attend to a high volume of customer enquiries via inbound calls and emailso Meeting daily KPI’so Support the loyalty program and associated administration taskso Support the online and retail storeso Managing customer complaintso Understand and adhere to brand policies and procedureso Log all customer interactions via Salesforce to ensure the effective documentation and record is providedo Assist with Same Day Deliverieso Social interaction with customers via Facebook

Officer In Effective Control/Senior Property Manager

• Aug 2012 - Dec 2016

o Managing an office of 6 staffo Hiring and training of new staffo Conflict resolution with disgruntled customerso Trust accounting – Paying landlords and creditors, account balancing and end of month reportso General accounts for the business – End of month reports, paying of invoices, wages via MYOB, account balancing and reporting to the Director o Maintaining a portfolio of 130 properties – Ingoing/outgoing reports, routine inspections, maintenance, rental arrears, conflict resolution, VCAT hearings and administration taskso Marketing for new and existing properties – Appraisals, legal documentation, photographs, ad-text and open homes.o Understanding and adhering to Real Estate rules and regulations

Property Manager

• Aug 2010 - Aug 2012

o Maintaining a portfolio of 120 propertieso Conducting ingoing and outgoing reports including photos & written reporto Conducting 6 monthly routine inspectionso Attending to maintenance issues in a prompt mattero Rental arrearso Lease renewals between Landlord and Tenanto Application checks including background checkso VCAT hearings – rental arrears, abandonments, general disputeso Trust accounting assistanceo Marketing for new and existing propertieso Understanding and adhering to Real Estate rules and regulations

Receptionist / Assistant Property Manager

• Dec 2009 - Aug 2010

o Answering a switch boardo Daily mail and banking dutieso Preparing sales and rental fileso Receipting rent and sales depositso Updating front windowo General office administrationo Assisting Property Managers with legal documentation, routine inspections and maintenance. o Answering a switch boardo Daily mail and banking dutieso Preparing sales and rental fileso Receipting rent and sales depositso Updating front windowo General office administrationo Assisting Property Managers with legal documentation, routine inspections and maintenance.