Senior Personal Lines Underwriter

• Jan 2022 - Present

Personal Lines Underwriter

• May 2019 - Jan 2022

• Review personal property policy applications for the states of NJ, DE, PA, and MD. Analyze and determine if policy is eligible meeting company guidelines to continue coverage. • Reviewed personal automobile policies for the states of PA and MD. Analyze and determine if policy is eligible meeting company guidelines to continue coverage• Review and assess property inspections. Make recommendations for repairs to minimize the potential loss impact for the company. • Utilize meticulous attention to detail and sound judgement to determine risk eligibility and minimize loss impact for customers and the company. • Develop and foster agency relationships in order to assist in growing their book of business with the company. • Maintain continued knowledge of state-specific laws and regulations regarding insurance coverage across all states activity writing in. • Maintain quality control standard exceeding set goal.• Complete multiple inter-department and department specific projects such as Foreclosure Project, Cancellation Review Project, Inspection Review Project, Agency Management Review Dashboards, and others, • Completed AINs 23 course to obtain AINs designation from The Institute. Show less

Underwriter Trainee

• Aug 2018 - May 2019

• Learned policy form and coverage for both MSO and ISO forms.• Trained in reviewing, analyzing and approving new business personal line policies throughout the state of NJ.• Completed AINs 22 course.

Sales Associate/Bookkeeper

• Jul 2011 - Dec 2019

• Process payroll for employees on a weekly basis, utilizing QuickBooks. • Perform Human Resource Functions, including manage and file W-4, W-2, 940, 941, and 944 forms and others. • Reconcile accounts and create a budget for the company to follow throughout the year. • Suggest procedural and filing changes to improve workflow and organization. • Cultivate relationships with customers, increasing repeat business. • Organize sales events and promotional material for events, such as Customer Appreciation Day, Veteran’s Day Special, etc. Show less

Underwriter Assistant

• Jul 2017 - Aug 2018

• Responsible for processing endorsements, reinstating and cancelling policies, processing new business tasks, and reviewing renewal policies. • Communicate with agents via telephone and e-mail to gather all necessary information for a new policy and/or change to policy. • Assisted in the development and implementation of the Indexing/Scanning Manual and updating sections of the Processing Manual. • Utilize resources such and Agency Link, Tax Records, Risk Meter, and others to assist Underwriters in writing the most desirable risks with all essential information. • Maintain a quality control standard of above 90%, completing an average of 70 tasks or more a day. • Perusing Insurance Education: Completed AINS21. Show less

Executive Assistant To Chief Executive Officer

• Aug 2016 - Jul 2017

• Maintain daily organizational financial functions, including but not limited to electronic bookkeeping, review/process payments, monitor accounts, and others. • Coordinate volunteer groups to work on our work sites. Develop and preserve partnerships with material distributors/vendors, volunteers, churches, corporations, and other nonprofit organizations. • Responsible for creating budget, profit/loss, cash flow, and other statements. Complete annual audit. • Write and submit grant applications for entire organization, including the ReStore. • Assist in the development and execution of fundraising events and other programs. • Service 15 mortgages on a monthly basis, balance principal, escrows, and insurances. Show less

Customer Service Representative

• Apr 2016 - Jun 2016

• Develop customer relationships through patience, empathy, and consistency to enhance customer loyalty. • Analyze and solve card members’ issues while adapting to each specific customers needs. • Effectively communicate with customers to ensure they understand the answers to their specific questions. • Develop customer relationships through patience, empathy, and consistency to enhance customer loyalty. • Analyze and solve card members’ issues while adapting to each specific customers needs. • Effectively communicate with customers to ensure they understand the answers to their specific questions.

Assistant Floral Designer/Day of Coordinator

• Aug 2015 - Dec 2015

• Assisted in the creation and development of floral/decorative items for weddings/special occasion. • Delivered and coordinated rental items making sure customers are satisfied with our products. • Assisted in the creation and development of floral/decorative items for weddings/special occasion. • Delivered and coordinated rental items making sure customers are satisfied with our products.

Student Research Assistant

• Sep 2013 - May 2015

• Conducted preliminary interviews to determine opportunities for college student projects. • Developed and surveyed over 250 businesses in Central PA. • Collected and analyzed statistical data on specific population. • Designed four programs to be established in local youth juvenile facility.

Tour Guide, Admissions Department

• Mar 2012 - May 2015

• Lead tours with prospective students and families highlighting the College’s strengths. • Compiled and prepared promotional material to be sent out to prospective students.

Athletics Assistant, Elizabethtown College

• Aug 2011 - May 2015

• Managed a group of 30 students in the scheduling of different athletic events.• Designed and implemented new protocols for our department. Trained students on new procedures. • Assist in organizing, planning, and hosting events, such as NCAA Division 3 Wrestling Tournament.

Flyers Charities Intern

• May 2014 - Aug 2014

• Assisted in the planning and publication of high-profile fundraising events including the Flyers Wives Fight For Lives Carnival, Flyers Alumni Golf Tournament, and others. • Supervised a group of 10-15 volunteers to handle situations that arouse during fundraising events.• Monitored the Flyers license plate program, completing the first DE order of over 200 people. Other skills include database management, form processing, and customer service. • Established and strengthened relationships with current/potential donors and venders. Monitored these relationships through the utilization of the Sales Force Program. Show less

Flyers Game Night Presentation Intern

• Jan 2014 - May 2014

• Executed in game promotions from corporate sponsors. • Responsible for fan outreach to ensure positive in-game experience.• Assisted in drafting game day scripts for game hosts, with promotional advertising for sponsors.• Created, coordinated, and executed in stadium special events, such as Fan Appreciation Day, Kids Day, Frozen Four etc.

Claims Assistant

• Jan 2013 - Feb 2013

• Processed claims and inquiries from customers, after Hurricane Sandy hit South Jersey. • Reconciled relationships with upset customers who expressed dissatisfaction with our company. • Processed claims and inquiries from customers, after Hurricane Sandy hit South Jersey. • Reconciled relationships with upset customers who expressed dissatisfaction with our company.