Client Success Manager

• Jul 2022 - Present

Totum acts as the real estate arm of our clients' businesses. We are focused on innovative solutions that provide ideal outcomes that drive overall business success. Totum acts as the real estate arm of our clients' businesses. We are focused on innovative solutions that provide ideal outcomes that drive overall business success.

HP Navigator / Account Manager

• May 2021 - Jul 2022

HP Navigator / Lead Recuriter

• Nov 2020 - May 2021

Lead Recruiter

• Jan 2019 - Nov 2020

Managing Partner

• Jul 2017 - Jan 2019

Relationship Manager

• May 2016 - Jul 2017

Customer Success Manager

• Mar 2015 - May 2016

Compliance Product Specialist

• Jun 2014 - Mar 2015

Online Sales Counselor

• Sep 2013 - Jun 2014

-Present and sell the features and benefits of a new home. -Set and maintain appointments. -Monitor, track and trend leads through excel to continuously update management on conversion rates. -Continually prospect for new customers through networking, referrals, and effective follow-up -Present and sell the features and benefits of a new home. -Set and maintain appointments. -Monitor, track and trend leads through excel to continuously update management on conversion rates. -Continually prospect for new customers through networking, referrals, and effective follow-up

Product Assurance Analyst II

• Jan 2013 - Sep 2013

-Sustaining the responsibilities of a Product Assurance Analyst while implementing Product Assurance Analyst II requirements.-Compile and present executive reports for monthly complaint receipts and complaint rates by month of production as a vehicle for monitoring field activity and assessing product enhancement requirements.-Responsible for training of product coordinators in complaint handling and customer response techniques.-Maintain readiness for audits by competent authorities including FDA. -Continuous communication with partners worldwide regarding receipts of complaint activities.

Product Assurance Analyst

• Jul 2011 - Jan 2013

-Monitor, track and trend product complaints in compliance with the regulations of the FDA and worldwide competent authorities for over 100 re-order codes with sales of over 2 million units annually and a value of $250 million.-Assess potential for post market risk associated with product safety and prepare documentation for approval. -Chosen from an analyst team of four analysts to assume new powered product platform.-Member of cross-functional teams for pipeline products: iDrive™ Ultra. -Work collaboratively with teams from Clinical Affairs, R&D, Sales, Marketing and Quality Engineering to address field issues and ensure innovation and reliability of products.-Initiate and organize cross-function team meetings to address new product development and quality improvement

Quality Coordinator

• Feb 2010 - Jul 2011

-Assisted a team of four analysts with daily tasks associated to staying compliant with FDA. -Re-engineered business processes to make everyday procedures more efficient. -Championed department-wide follow – up program for acquisition of necessary information from both domestic and international employees in order to comply with FDA reporting regulations. -Responsible for all customer responses regarding product receipt in compliance with FDA and worldwide competent authorities’ regulations.-Lead coordinator for all correspondence regarding product field corrections.

Administrative Assistant

• May 2004 - Feb 2010

-Established and trained over 26 agents on new technology -Developed and implemented new procedures for agent activities to streamline and achieve efficiency objectives. -Performed various duties associated with a high volume real estate office, including: professional customer service, coordinating meetings and schedules, preparing and disseminating information and maintaining databases. -Responsible for the initiation, coordination and implementation activities for outside events -Established and trained over 26 agents on new technology -Developed and implemented new procedures for agent activities to streamline and achieve efficiency objectives. -Performed various duties associated with a high volume real estate office, including: professional customer service, coordinating meetings and schedules, preparing and disseminating information and maintaining databases. -Responsible for the initiation, coordination and implementation activities for outside events