Experience

Housing Investment Partners (HiP)

• South Africa
• Investment Management
• 1 - 100 Employee

• IT Manager

  • Sep 2021 - Present

   Thorough understanding of strategic vision for the service desk and the ability to set long-term direction for the team. The ability to balance and plan the short-term actions for the team. Knowledge and an in depth understanding of industry standards and best practices for overall IT service management. Act as the escalation point for the business unit/s that you are accountable to, and take accountability to ensure resolution for all technology related issues including those logged with the call centre Act as the single point of accountability for ICT to the business unit/s you are accountable to bring ICT to thebusiness and act as a trusted advisor to the business  Participate and contribute to the business planning process for the business unit/s you are accountable to clearly identifying the impacts of business strategic requirements on technology and vice versa. Design, develop, implement, and coordinate systems, policies, and procedures Ensure security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Preserve assets, information security and control structures Designing training programs and workshops for HIP staff Running and sharing regular operation system reports with senior staff Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages Approve any change, patch, and implement Providing direction for IT team members Identifying opportunities for team training and skills advancement