Experience

Elm Street

• United States
• Real Estate
• 1 - 100 Employee

• Social Ads Desginer / Product Specialist

  • Oct 2021 - Present

  Managed a book of customers accounts running and designing Social Ads on Facebook and Instagram. Assisting the account management team in selling ads whose primary focus was email marketing. Retained the majority with proactive scheduling, overall excellence in quality expectations, and delivering results. Managed a book of customers accounts running and designing Social Ads on Facebook and Instagram. Assisting the account management team in selling ads whose primary focus was email marketing. Retained the majority with proactive scheduling, overall excellence in quality expectations, and delivering results.



OutboundEngine

• United States
• Advertising Services
• 100 - 200 Employee

• Sr. Account Manager

  • Jan 2020 - Nov 2021

  -Owning and managing relationships with with a portfolio of clients. -Answering general questions, troubleshooting, and technical support across various channels. -Retaining clients through exceptional interactions with OE’s customers. -Sourcing quality referrals from those customers’ networks. -De-escalating difficult situations and coming to a place of mutual understanding. -Fulfillment / Implementation - Technical and strategic set-up appointments with new and existing… Show more -Owning and managing relationships with with a portfolio of clients. -Answering general questions, troubleshooting, and technical support across various channels. -Retaining clients through exceptional interactions with OE’s customers. -Sourcing quality referrals from those customers’ networks. -De-escalating difficult situations and coming to a place of mutual understanding. -Fulfillment / Implementation - Technical and strategic set-up appointments with new and existing customers. -Representing and advocating for our customers in conversations with other departments (Product, Engineering, Sales, etc) -Identifying areas of opportunity in our customers’ marketing and advertising strategies and increasing OE’s share-of-wallet -Driving renewals by engaging existing customers around the successes of the partnership. -Working efficiently across systems including but certainly not limited to SalesForce, Zendesk, Microsoft Office, G Suite, and Slack. -Meticulously documenting everything along the way. -Designed and ran social ads on Facebook and Instagram Show less -Owning and managing relationships with with a portfolio of clients. -Answering general questions, troubleshooting, and technical support across various channels. -Retaining clients through exceptional interactions with OE’s customers. -Sourcing quality referrals from those customers’ networks. -De-escalating difficult situations and coming to a place of mutual understanding. -Fulfillment / Implementation - Technical and strategic set-up appointments with new and existing… Show more -Owning and managing relationships with with a portfolio of clients. -Answering general questions, troubleshooting, and technical support across various channels. -Retaining clients through exceptional interactions with OE’s customers. -Sourcing quality referrals from those customers’ networks. -De-escalating difficult situations and coming to a place of mutual understanding. -Fulfillment / Implementation - Technical and strategic set-up appointments with new and existing customers. -Representing and advocating for our customers in conversations with other departments (Product, Engineering, Sales, etc) -Identifying areas of opportunity in our customers’ marketing and advertising strategies and increasing OE’s share-of-wallet -Driving renewals by engaging existing customers around the successes of the partnership. -Working efficiently across systems including but certainly not limited to SalesForce, Zendesk, Microsoft Office, G Suite, and Slack. -Meticulously documenting everything along the way. -Designed and ran social ads on Facebook and Instagram Show less



LeadingReach

• United States
• Software Development
• 1 - 100 Employee

• Marketing Developement Representative

  • May 2018 - Nov 2019

  LeadingReach is a freemium model like LinkedIn that is replacing the fax machine and all referral communications to improve HIPPA compliance and the patient experience. -Retained 99% of offices requesting to leave the free network wishing to going back to traditional faxing. -Cold Called to get office’s using the free platform to manage referrals and onboard paid accounts. -Set, Heald, and Closed Sales Demos as a top producer. -Designed our customer journey and internal process… Show more LeadingReach is a freemium model like LinkedIn that is replacing the fax machine and all referral communications to improve HIPPA compliance and the patient experience. -Retained 99% of offices requesting to leave the free network wishing to going back to traditional faxing. -Cold Called to get office’s using the free platform to manage referrals and onboard paid accounts. -Set, Heald, and Closed Sales Demos as a top producer. -Designed our customer journey and internal process including linguistic improvements in discourse. -Troubleshooting with clients and providing feedback to product teams. -Created 3 teams with Confluence documents for best practices and clear cut protocols. -Assisted office’s in setting up their referral network on the platform while building a team to manage that function. -Trained and coached new sales team members from a group of 1 to a group of 14 sussing out their strengths. -Managed the highest risk parts of the network to ensure adoption in key areas nationally -Intervened on offices opting out of, the network saving 100% of the network from going back to faxing -Worked directly with the CEO, Co-Founder, and VP of enterprise sales managing at risk contracts and their network. -Worked with the product and development teams on implementing timeframes for the roadmap of requested features and testing for quality and bugs. -Worked directly getting beta clients and reference champions to speak with office’s balking at implementation. Show less LeadingReach is a freemium model like LinkedIn that is replacing the fax machine and all referral communications to improve HIPPA compliance and the patient experience. -Retained 99% of offices requesting to leave the free network wishing to going back to traditional faxing. -Cold Called to get office’s using the free platform to manage referrals and onboard paid accounts. -Set, Heald, and Closed Sales Demos as a top producer. -Designed our customer journey and internal process… Show more LeadingReach is a freemium model like LinkedIn that is replacing the fax machine and all referral communications to improve HIPPA compliance and the patient experience. -Retained 99% of offices requesting to leave the free network wishing to going back to traditional faxing. -Cold Called to get office’s using the free platform to manage referrals and onboard paid accounts. -Set, Heald, and Closed Sales Demos as a top producer. -Designed our customer journey and internal process including linguistic improvements in discourse. -Troubleshooting with clients and providing feedback to product teams. -Created 3 teams with Confluence documents for best practices and clear cut protocols. -Assisted office’s in setting up their referral network on the platform while building a team to manage that function. -Trained and coached new sales team members from a group of 1 to a group of 14 sussing out their strengths. -Managed the highest risk parts of the network to ensure adoption in key areas nationally -Intervened on offices opting out of, the network saving 100% of the network from going back to faxing -Worked directly with the CEO, Co-Founder, and VP of enterprise sales managing at risk contracts and their network. -Worked with the product and development teams on implementing timeframes for the roadmap of requested features and testing for quality and bugs. -Worked directly getting beta clients and reference champions to speak with office’s balking at implementation. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• MAC Expert

  • Mar 2017 - Mar 2018

  Inbound calls that resulted in sales with a high survey return rate of 100% satisfaction. Averaged $700 an hour or about $1,200-$300/hour. My customers went beyond the box and I managed to de-escalate several situations before transfering to other departments. Inbound calls that resulted in sales with a high survey return rate of 100% satisfaction. Averaged $700 an hour or about $1,200-$300/hour. My customers went beyond the box and I managed to de-escalate several situations before transfering to other departments.



Yodle

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Retention Consultant

  • May 2015 - Jan 2017

  Summary: Worked with customers and internal departments to deliver solutions that increased the retention rate by streamlining communication, knowledge, and procedures. • Assessed issues with internal process to improve customer experience across multiple teams • Provided product feedback to upper management • Trained employees • Monthly presentations on competitors and other factors that caused cancellations • Answered customer emails, voluntarily, as flex support when my… Show more Summary: Worked with customers and internal departments to deliver solutions that increased the retention rate by streamlining communication, knowledge, and procedures. • Assessed issues with internal process to improve customer experience across multiple teams • Provided product feedback to upper management • Trained employees • Monthly presentations on competitors and other factors that caused cancellations • Answered customer emails, voluntarily, as flex support when my duties were satisfied

• Outbound Sales Representative

  • Oct 2014 - May 2015

  I learned how to set demos via cold calling I learned how to run demos and close them Maintained over 100 cold calls a day Maintained several demos daily Maintained 6 or more sales per month Promoted to Retention which jumped over 2 other promotions



Brick Oven Pizza & Pasta

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Server

  • Aug 2012 - Oct 2014

  I sold my art on display and served guests, assisted bartending and expoing, and trained staff. I recruited for high volume seasons such as UT sport events and the like at the Frank Erwin Center, SXSW, etc. I sold my art on display and served guests, assisted bartending and expoing, and trained staff. I recruited for high volume seasons such as UT sport events and the like at the Frank Erwin Center, SXSW, etc.



Care.com

• United States
• Consumer Services
• 700 & Above Employee

• Nanny

  • Aug 2011 - Dec 2011

  I cared for children 18 months in age to 9 years old. I cared for children 18 months in age to 9 years old.



Texas Gourmet Pasta

• Austin, Texas

• General Manager

  • Feb 2011 - Aug 2011

  I oversaw production and found ways to increase productivity. I sold the product on weeknights and weekends at farmers markets, wine festivals, and other vendor events. The team was demoralized so I trained them to sell so they could make commission and help to recruit mor staff. I sought new venues and we expanded production and staffing. I oversaw production and found ways to increase productivity. I sold the product on weeknights and weekends at farmers markets, wine festivals, and other vendor events. The team was demoralized so I trained them to sell so they could make commission and help to recruit mor staff. I sought new venues and we expanded production and staffing.



Popeil Family Store

• Santa Monica, California

• Jr. Designer

  • Jul 2005 - Mar 2010

  Graphic and web design; E-COMMERCE site construction, design, maintenance. I added new pages, made comparison charts, redesigned aesthetics and copy. I used the following to redesign images from manufacturer's images and create logos and layouts for websites. Photoshop, Dreamweaver, HTML, Yahoo stores, Yellow pages, keywords, H-tags, backend site inventory, and provided productivity reports. Graphic and web design; E-COMMERCE site construction, design, maintenance. I added new pages, made comparison charts, redesigned aesthetics and copy. I used the following to redesign images from manufacturer's images and create logos and layouts for websites. Photoshop, Dreamweaver, HTML, Yahoo stores, Yellow pages, keywords, H-tags, backend site inventory, and provided productivity reports.



Candler Productions

• Austin, Texas

• Assistant Art Director

  • May 2005 - Jun 2005

  I assisted with prepping props, drawing in the main characters sketchbook, set prep, some grip and gaphing work. I assisted with prepping props, drawing in the main characters sketchbook, set prep, some grip and gaphing work.



Synthetic Pictures

• United States
• Entertainment
• 1 - 100 Employee

• Production Assistant

  • Apr 2005 - May 2005

  Made pre-production phone calls and scheduled head shots for the talent scout. Assistant to the production crews. Made pre-production phone calls and scheduled head shots for the talent scout. Assistant to the production crews.



By The Yard Lawn Svc

• United States
• Consumer Services
• 1 - 100 Employee

• Landscaper

  • Jan 2005 - Apr 2005

  Weeding, raking, laying soil, sod, rock at homes, schools, and companies. Weeding, raking, laying soil, sod, rock at homes, schools, and companies.



Telfair Museums

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Gift Shop Associate

  • Jan 2002 - Mar 2002

  The Frieseke exhibit had a large amount of merchandise I sold and ran the register for. I also hillighted architectural features of the room for the tours. The Frieseke exhibit had a large amount of merchandise I sold and ran the register for. I also hillighted architectural features of the room for the tours.



The Mellow Mushroom

• Savannah, Georgia

• Server

  • Mar 2001 - Nov 2001