Kelly True
Manager of Client Success at SupplyHive- Claim this Profile
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Bio
Stratford Dick
Kelly works for me as an entry-level market analyst at Wheels, managing every facet of our customer survey process. Wheels is a $2B business to business services company providing Fortune 500 clients with asset management programs and related services for their employees who drive company vehicles. We have 300,000 drivers on the road in North America who are the ultimate consumers of our services, and we conduct ongoing market research with them to verify the quality of our service delivery and identify new service opportunities. Kelly managed this process, customizing surveys for individual client requests, executing the surveys, overseeing the follow-up process, conducting the results analysis (requiring good knowledge of Microsoft Excel), and developing presentations (requiring good knowledge of Microsoft Powerpoint) to share the findings with our clients’ senior management teams. During her tenure in executing the customer surveys Kelly demonstrated good attention to detail, the ability to synthesize different data elements and draw conclusions, strong project management and disciplined adherence to meeting tight deadlines, and a high level of awareness of excellent customer service. Kelly also has a great can-do attitude – she has demonstrated great persistence through the challenges inherent in a new position / new industry, and she worked effectively with the account team members who interacted with her on each project.
Stratford Dick
Kelly works for me as an entry-level market analyst at Wheels, managing every facet of our customer survey process. Wheels is a $2B business to business services company providing Fortune 500 clients with asset management programs and related services for their employees who drive company vehicles. We have 300,000 drivers on the road in North America who are the ultimate consumers of our services, and we conduct ongoing market research with them to verify the quality of our service delivery and identify new service opportunities. Kelly managed this process, customizing surveys for individual client requests, executing the surveys, overseeing the follow-up process, conducting the results analysis (requiring good knowledge of Microsoft Excel), and developing presentations (requiring good knowledge of Microsoft Powerpoint) to share the findings with our clients’ senior management teams. During her tenure in executing the customer surveys Kelly demonstrated good attention to detail, the ability to synthesize different data elements and draw conclusions, strong project management and disciplined adherence to meeting tight deadlines, and a high level of awareness of excellent customer service. Kelly also has a great can-do attitude – she has demonstrated great persistence through the challenges inherent in a new position / new industry, and she worked effectively with the account team members who interacted with her on each project.
Stratford Dick
Kelly works for me as an entry-level market analyst at Wheels, managing every facet of our customer survey process. Wheels is a $2B business to business services company providing Fortune 500 clients with asset management programs and related services for their employees who drive company vehicles. We have 300,000 drivers on the road in North America who are the ultimate consumers of our services, and we conduct ongoing market research with them to verify the quality of our service delivery and identify new service opportunities. Kelly managed this process, customizing surveys for individual client requests, executing the surveys, overseeing the follow-up process, conducting the results analysis (requiring good knowledge of Microsoft Excel), and developing presentations (requiring good knowledge of Microsoft Powerpoint) to share the findings with our clients’ senior management teams. During her tenure in executing the customer surveys Kelly demonstrated good attention to detail, the ability to synthesize different data elements and draw conclusions, strong project management and disciplined adherence to meeting tight deadlines, and a high level of awareness of excellent customer service. Kelly also has a great can-do attitude – she has demonstrated great persistence through the challenges inherent in a new position / new industry, and she worked effectively with the account team members who interacted with her on each project.
Stratford Dick
Kelly works for me as an entry-level market analyst at Wheels, managing every facet of our customer survey process. Wheels is a $2B business to business services company providing Fortune 500 clients with asset management programs and related services for their employees who drive company vehicles. We have 300,000 drivers on the road in North America who are the ultimate consumers of our services, and we conduct ongoing market research with them to verify the quality of our service delivery and identify new service opportunities. Kelly managed this process, customizing surveys for individual client requests, executing the surveys, overseeing the follow-up process, conducting the results analysis (requiring good knowledge of Microsoft Excel), and developing presentations (requiring good knowledge of Microsoft Powerpoint) to share the findings with our clients’ senior management teams. During her tenure in executing the customer surveys Kelly demonstrated good attention to detail, the ability to synthesize different data elements and draw conclusions, strong project management and disciplined adherence to meeting tight deadlines, and a high level of awareness of excellent customer service. Kelly also has a great can-do attitude – she has demonstrated great persistence through the challenges inherent in a new position / new industry, and she worked effectively with the account team members who interacted with her on each project.
Experience
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SupplyHive
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United States
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Software Development
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1 - 100 Employee
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Manager of Client Success
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Oct 2017 - Present
SupplyHive is the #1 rated Software for Supplier Performance Reviews. We have been in stealth mode since January of 2018 with some of the leading companies in the Fortune 500. Thanks to these awesome customers, and some of the top investors in the world, we are scaling at an incredible pace. Let me know if you are interested in checking us out. SupplyHive is the #1 rated Software for Supplier Performance Reviews. We have been in stealth mode since January of 2018 with some of the leading companies in the Fortune 500. Thanks to these awesome customers, and some of the top investors in the world, we are scaling at an incredible pace. Let me know if you are interested in checking us out.
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Grubhub
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Technology, Information and Internet
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700 & Above Employee
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Creative Operations Coordinator
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Nov 2016 - Jul 2017
• Important role in major effort to increase digital photo content across all sites and mobile platforms • Oversaw quality and approval process by editing and uploading restaurant-submitted photos using Content Management System • Managed photos@grubhub email account using Salesforce to process all restaurant’s needs, issues, updates, and changes • Important role in major effort to increase digital photo content across all sites and mobile platforms • Oversaw quality and approval process by editing and uploading restaurant-submitted photos using Content Management System • Managed photos@grubhub email account using Salesforce to process all restaurant’s needs, issues, updates, and changes
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Senior Solutions Consultant
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Oct 2012 - Mar 2016
• Loaded, mapped, and processed large data sets; accounts payable, PCard, purchase order, supplier data into proprietary Spend Radar software tool • Provided account management as primary point of contact for customer requests, data revisions, monthly refreshes, and project activities • Communicated with internal sales team to benchmark measurable time frames, scope, and duration for proof-of-concept and prospective projects • Manipulated large data sets to prepare specific reporting views for Fortune 500 customers, tailored to various industries including banking, education, healthcare, transportation and logistics, and manufacturing • Utilized Microsoft Excel and Qlikview to create customer specific reports • Led customer support for data collection and data refreshes on a monthly and quarterly basis • Actively participated in short term and long term internal software strategy discussions, proposed workarounds, and resolutions • Highly involved in new hire on-boarding and training Show less
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Spend Radar
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United States
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Software Development
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Solutions Consultant
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2009 - 2012
Managed, normalized, and maintained master supplier list across all Spend Radar customers. Oversaw classification of transactional data to UNSPSC and custom sourcing groups specific to the customer’s needs to drive ROI. Audited and validated work completed by the project team to maintain data classification accuracy. Planned and executed Spend Radar’s spend analysis solution implementations. Assisted with training projects and practice modules for new hires. Created best-in-class practices and streamlined processes and procedures, serving clients more efficiently Show less
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Wheels, Inc.
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United States
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Financial Services
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700 & Above Employee
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Marketing Support Consultant
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Mar 2009 - Sep 2009
Customized and executed customer surveys and oversaw the follow-up process. Tabulated survey results and analysis using Microsoft Excel. Developed presentations through Microsoft PowerPoint to share survey findings with the customers’ senior management teams Customized and executed customer surveys and oversaw the follow-up process. Tabulated survey results and analysis using Microsoft Excel. Developed presentations through Microsoft PowerPoint to share survey findings with the customers’ senior management teams
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Chicago 2016
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United States
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Spectator Sports
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1 - 100 Employee
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International Marketing Assistant
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Sep 2007 - Dec 2007
COMMUNITY OUTREACH Collaborated with team to showcase International Amateur Boxing Association’s championships to International Olympic Committee during Chicago visit. Built relationships with communities and groups to increase attendance. Created and delivered promotional materials, tickets and information on boxers. COMMUNITY OUTREACH Collaborated with team to showcase International Amateur Boxing Association’s championships to International Olympic Committee during Chicago visit. Built relationships with communities and groups to increase attendance. Created and delivered promotional materials, tickets and information on boxers.
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Consulting Research Team Member
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Aug 2007 - Dec 2007
CHICAGO SKY- Professional Women's Basketball Team Developed promotions and events to increase public awareness about professional women’s basketball team. Determined targeting of specific college student demographic in order to increase fan base. Conducted research in the correlation and evaluation of key findings. Implemented ideas through promotional events, advertisements and recommendations. CHICAGO SKY- Professional Women's Basketball Team Developed promotions and events to increase public awareness about professional women’s basketball team. Determined targeting of specific college student demographic in order to increase fan base. Conducted research in the correlation and evaluation of key findings. Implemented ideas through promotional events, advertisements and recommendations.
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Vector Marketing
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India
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Graphic Design
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1 - 100 Employee
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VECTOR MARKETING: edVenture Partners and Pinnacle Consulting Research Team Member
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Jan 2007 - May 2007
Conducted and distributed pre- and post-survey to observe awareness of company and CutCo Cutlery products. Evaluated responses to questions to determine best outlets for reaching target market. Tabulated and analyzed findings to provide team with information to develop effective strategy. Conducted and distributed pre- and post-survey to observe awareness of company and CutCo Cutlery products. Evaluated responses to questions to determine best outlets for reaching target market. Tabulated and analyzed findings to provide team with information to develop effective strategy.
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Education
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2003 - 2008
University of Illinois at Chicago
Bachelor's, Marketing and Managerial Studies
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