Customer Care Specialist

• May 2023 - Present

Event Manager

• Jul 2022 - Oct 2022

Provided quality leadership and strategic direction in successful program development for the company first in-forest events initiative, such as the creation of a logistical framework. Functioned as a Project Manager in successfully managing events while staying within the planned budget and limited resources. Drive company success by closely collaborating with all teams.• Saved company costs by providing training and coaching to the in-forest teams on how to handle events to avoid the need of sending extra people to the event place.• Directed and supervised teams and supported them in achieving success and keeping the projects/events running smoothly.• Generated new sales lead successfully to grow the business by coordinating cross-functionally with the Marketing and Business Development team.• Earned appreciation and recognition from the boss for outperforming all assigned tasks and being a positive, empathetic leader.• Spearheaded high-profile events from planning to execution as well as seminars and expos for 9 teams within 3 regions.• Led events initiative, which resulted in maximizing revenue by 18.1% within 2 quarters • Created the job of the Event Manager at the company & orchestrated the complete aspects of events. Show less

Sales Development Representative

• Apr 2021 - Jul 2022

Navigated leads through an incredibly emotional decision with compassion and end-of-life expertise to build product value. Worked daily within Salesforce, Asana, Intercom, Excel, and Trees App to improve efficiency.• Played an instrumental role in scheduling more than 200 pitches and supporting in generating over $1 million in revenue through strategic planning and execution.• Oversaw daily metrics, which included 100 calls, texts, and emails.

Account Executive

• Mar 2019 - Dec 2020

• Managed accounts with a minimum of four events per week in addition to pop up events • Spearheaded development of the marketing department • Created social media accounts, submissions of monthly articles to magazines for publication, and email blasts, all to expand business during the pandemic • Coordinated staff for high-end celebrity events numbering up to 400 guests • Created proposals for clients reaching out for special events with options built within requested parameters for food, rentals, staffing and décor Show less

Event Designer

• Feb 2018 - Jan 2019

• Designed creative and sophisticated events in line with clients’ varying needs, timelines, and budgets • Worked on 2-10 event proposals and quotes daily, for different clients while ensuring project deliverables are met • Coordinated and negotiated with vendors daily to optimize pricing, terms, as well as maintain relationships • Planned each event aspect including but not limited to all decorations, catering, entertainment and activities • Designed creative and sophisticated events in line with clients’ varying needs, timelines, and budgets • Worked on 2-10 event proposals and quotes daily, for different clients while ensuring project deliverables are met • Coordinated and negotiated with vendors daily to optimize pricing, terms, as well as maintain relationships • Planned each event aspect including but not limited to all decorations, catering, entertainment and activities

Assistant Wedding Planner

• Oct 2018 - Oct 2018

• Assisted in the planning and execution of a variety of weddings • Coordinated with vendors for deliveries and answered questions about the venue • Acted as source of contact for entire wedding event • Ensured all layouts of tables and decor are accurately placed • Assisted in the planning and execution of a variety of weddings • Coordinated with vendors for deliveries and answered questions about the venue • Acted as source of contact for entire wedding event • Ensured all layouts of tables and decor are accurately placed

Experience Planner

• Aug 2017 - Mar 2018

• Uncover the interests of future guests to be able to customize each guests stay with us• Coordinate activities for birthdays, other parties as well as anniversaries and other special occasions for future guests• Offer customized room and package products, spa services, golf, recreation and dining/food & beverage options• Plan and implement golf and spa group trips of 20+ people including all recreational activities, dining, and transportation

Reservation Sales Coordinator

• Aug 2016 - Aug 2017

• Assisted 50-70 guests a day by processing hotel reservations for 8 different Omni properties and accurately enter the information into the ORS & PMS computer system • Booked spa reservations and golf tee times for our full-service spa and 4 golf courses daily• Communicated with all hotel departments efficiently to ensure the highest quality service for guests and fellow associates

Front Desk Agent

• Jan 2016 - Sep 2016

• Processed guest arrivals & departures including all necessary payments, amenities and group blocks at a full-service, 4-Diamond Resort • Compiled reports relevant to guest accounts, receipts and other cashier logs• Ensured all phone calls were answered and dealt with kindly & professionally when working as the PBX Operator

Student Technician

• Oct 2013 - Jul 2015

• Maintained computer systems and projectors in 30 classrooms • Instructed professors in the use of technological resources • Maintained computer systems and projectors in 30 classrooms • Instructed professors in the use of technological resources

Community Education Coordinator/ Event Planning Intern

• Jun 2014 - Aug 2014

• Developed a detailed program, agenda, and budget for an event I put on at the end of the summer • Assisted in the resolution of any problems that arose with clients • Consulted with Posh members to determine objectives and requirements for workshops and events they were interested in • Delegated tasks to other interns pertaining to an event I planned and implemented • Developed a detailed program, agenda, and budget for an event I put on at the end of the summer • Assisted in the resolution of any problems that arose with clients • Consulted with Posh members to determine objectives and requirements for workshops and events they were interested in • Delegated tasks to other interns pertaining to an event I planned and implemented

Team Leader

• Jun 2013 - Oct 2013

Team Leader (Part-Time) • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints • Instructed staff on how to ensure that customers receive exemplary service • Designed graphics to be printed on our apparel that made our merchandise exclusive Team Member/Sales Associate (Part-Time) • Developed graphics for product illustration and marketing material Team Leader (Part-Time) • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints • Instructed staff on how to ensure that customers receive exemplary service • Designed graphics to be printed on our apparel that made our merchandise exclusive Team Member/Sales Associate (Part-Time) • Developed graphics for product illustration and marketing material