Kelly Miller

Product Owner/Business Analyst at Pierry Inc., A Wunderman Thompson Company
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Contact Information
us****@****om
(386) 825-5501
Location
Lafayette, Colorado, United States, US

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Credentials

  • CAP-M
    Project Management Institute
    Nov, 2017
    - Nov, 2024
  • Certified Scrum Master (CSM)
    Scrum Alliance
    Apr, 2019
    - Nov, 2024
  • Scrum Product Owner Certified (SPOC)
    Scrum Alliance
    Apr, 2019
    - Nov, 2024
  • IT Project Management
    Colorado State University

Experience

  • Pierry Inc., A Wunderman Thompson Company
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Product Owner/Business Analyst
      • Dec 2020 - Present

      • Brought in mid-way to customer facing Mobile Tech Portal project as Product Owner, Business Analyst, and Scrum Master to transform product team’s transition to agile ceremonies using scrum best practices, boosting team morale and encouraging spirit of comradery.• Leveraged technical expertise in the use of API development to clearly and effectively use non-technical terminology when talking to stakeholders, for stronger understanding of functionality• Leveraged technical expertise in the use of API development to clearly and effectively use non-technical terminology when talking to stakeholders, for stronger understanding of functionality• Facilitated requirements gathering sessions across cross functional teams and business stakeholders to ensure the artifacts I wrote were clearly written and understood by developers and QA. • Groomed backlog, led sprint planning, refinement sessions, daily standups

  • Perficient
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Analyst
      • Nov 2018 - May 2020

      Consulted with Perficient customers on IT projects and processes. Gathered, defined, and analyzed business requirements. Collaborated cross-functionally to design and implement solutions and system enhancements. Customers included: CenturyLink: Senior IT Systems Analyst, Order Entry and Billing System● Within Order to Cash in-house developed system, defined, and analyzed business requirements and collaborated cross-functionally to design and implement solutions and system enhancements. ● Collaborated with agile project team to write functional and non-functional requirements, estimates of effort, ordered and groomed backlog for new order entry and billing system. ● Communicated product vision to development team and explained requirements, flow, complexity, and dependencies. ● Worked in partnership with Product Owners on requirements analysis, scope, user stories, and prioritization.● Analyzed software requirements for backend systems to design solutions that delivered exceptional customer experiences.

  • Multiple Front Range Real Estate Firms
    • Licensed Broker Associate/Real Estate Marketing Associate
      • Jun 2007 - Dec 2012

      Met with customers to identify real estate needs and researched potential homes. Analyzed contracts, organized documentation, resolved issues, and communicated with customers throughout entire home buying process. Met with customers to identify real estate needs and researched potential homes. Analyzed contracts, organized documentation, resolved issues, and communicated with customers throughout entire home buying process.

  • Fluke Corporation
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Customer Support Engineer Associate
      • Aug 2005 - Nov 2006

      Delivered technical product support for cable and network products. ● Facilitated high-volume customer training and technical support. ● Troubleshot and resolved issues for internal customers. Delivered technical product support for cable and network products. ● Facilitated high-volume customer training and technical support. ● Troubleshot and resolved issues for internal customers.

  • PACCAR
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Network Technology Analyst/Dealer Services Representative
      • Feb 2002 - Aug 2005

      Hired to support communications systems between dealerships; promoted to implement new technology to networks. ● Consulted with Fortune 500 C-suites on project plans for strategic global network design. ● Researched end user needs and collaborated with vendors to obtain and implement new hardware into testing environments. ● Led the redesign of data center cable infrastructure, including defining project vision, creating project plans, and documenting business case.● Delivered end user training and issue resolution.

Education

  • Colorado State University
    Master of Science - MS, Computer and Information Sciences and Support Services
    2015 - 2017
  • University of Phoenix
    Bachelor of Science, Information Technology
    -
  • Mountain Goat Software
    Better User Stories course
    2019 -

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