Experience

Keffer Hirschauer LLP

• United States
• Law Practice
• 1 - 100 Employee

• Office Administrator

  • Oct 2018 - Present

  Organized events for team-building and conferences, while managing various schedules April 2018-PresentProvided positive, empathetic customer service both face to face and on the phoneConsistently purchased cost-effective supplies for the office and ensured proper billing for clients Eagerly took every available opportunity to be challenged, as well as improve myself and the workspaceDiligently worked with invoices, settlement breakdowns, check distribution, monthly bills, and QuickbooksSupported a team of four attorneys and three assistants with technical support, drafting motions and letters, and play my role as resolution expert

• Administrative Assistant

  • Apr 2018 - Present



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Mar 2018 - Mar 2020

  Directly aided guests with concerns, questions, and requestsDispatched calls to appropriate departments/individuals and resolved base level issuesImproved various workflow systems to increase productivityThrived in a fast-paced environment while maintaining a positive attitude Directly aided guests with concerns, questions, and requestsDispatched calls to appropriate departments/individuals and resolved base level issuesImproved various workflow systems to increase productivityThrived in a fast-paced environment while maintaining a positive attitude



Kohl's

• United States
• Retail
• 700 & Above Employee

• Sales Clerk

  • Jun 2017 - Mar 2018

  Attentive and positive customer serviceImproved the stock organization process by analyzing departments for most immediate needPromoted store events and credit opportunitiesEagerly took on new responsibilities and training opportunities in multiple departments Attentive and positive customer serviceImproved the stock organization process by analyzing departments for most immediate needPromoted store events and credit opportunitiesEagerly took on new responsibilities and training opportunities in multiple departments



Meckley's Flavor Fruit Farms

• Retail Clerk - Adecco Staffing, U.S.A.

  • Jul 2017 - Nov 2017

  Involved in nearly all food service tasksProvided positive customer service both face to face and on the phoneIndependently managed and operated the cider barn, including stock management, washing produce, making caramel apples, filling the cider jugs, cleaning the barn, running the register, as well as aiding and encouraging customer sales Involved in nearly all food service tasksProvided positive customer service both face to face and on the phoneIndependently managed and operated the cider barn, including stock management, washing produce, making caramel apples, filling the cider jugs, cleaning the barn, running the register, as well as aiding and encouraging customer sales



Housing Authority of Jackson County

• Non-profit Organizations
• 1 - 100 Employee

• Secretary - Adecco Staffing, U.S.A.

  • Jun 2017 - Jul 2017

  Improved various work flow systems to increase productivityDispatched calls to appropriate departments/individuals and resolved base level issuesDirectly aided residents with concerns and questionsEagerly took every available opportunity to be challenged as well as improve myself and the workspaceOrganized community activities and eventsProactively educated myself on U.S. Department of Housing and Urban Development inspection regulations to maintain funding and benefit residents/staff



Clark County Assessor's Office

• Filing Clerk

  • May 2011 - May 2017

  Diligent research with deeds, leases, assignments, and probatesLeader in establishing office wide consistency on data gathering and recordingFacilitated a substantial increase in the exchange of information with Township Assessors, realtors, and attorneysDesigned and established higher efficiency and accuracy in Oil Interest assessment/reassessment calculation Enthusiastically sought knowledge of the assessment process through multiple state courses and certificationsThrived in a fast-paced environment while maintaining a positive attitude in the office, on the phone, and at Town Hall Meetings



Huntington University Theatre Company

• House Manager, Dramaturge

  • Aug 2012 - May 2015

  Responsible for providing critical analysis of the script to aid the actors’ interpretationsCreatively enhanced the rehearsal atmosphere by simple and inexpensive means by communicating with the Graphic Design Department, using free resources in the university library, scrap fabrics from the costume shop, and other miscellaneous materialsDiligently prepared weekly research packets for actors in rehearsals and crew in Tech Meetings with the use of a large number of resource materials and Microsoft Office programsIncreased communication between students and theatre department2014 KCACTF Contestant



Family Video

• United States
• Retail
• 700 & Above Employee

• Sales Clerk

  • Oct 2012 - Jul 2013

  Provided positive customer service on the phone and in person, making sure that each customer leaves eagerly wanting to come back. This included introducing customers to new media, keeping up with reviews of materials to aide customers in their decisions, and working with customers on any fines or fees their account may haveRanked in the top 10% for sales and customer service in my areaMeticulous handling of funds and deposits, ensuring the drawer would balanceFlexible work schedule and duties from daily organizational, promotional, advertisement, and cleaning duties above and beyond requirement