Experience

Rueter's Equipment

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Inventory Manager

  • Mar 2021 - Present



Palmer Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Field Application Support

  • Apr 2020 - Mar 2021

  Support global seed production sites in use of field management applications. Respond to inquiries, troubleshoot, diagnose, and resolve system functionality issues and data discrepancies. Assigned to software development Scrum team participating in daily standups and sprint activities. • Primary representative supporting proprietary software tools including, newly deployed and existing seed production management modules for; field planning, material assignment, crop planting and grower storage inventory. Navigate SAP to investigate, identify and escalate issues within the Field Management organization. Show less



Stover Controls

• Marshalltown, Iowa

• IT Business Analyst

  • Mar 2018 - Apr 2020

  Primary point of contact coordinating with managed service providers responsible for implementing, maintaining and supporting the company's information technology infrastructure. Generate business performance information and data analytics. • Administer Microsoft Navision Business System, use Object Designer to build menus edit forms, construct data ports and maintain dimension tables. Utilized SQL Server Management Studio to manage user accounts. Primary point of contact coordinating with managed service providers responsible for implementing, maintaining and supporting the company's information technology infrastructure. Generate business performance information and data analytics. • Administer Microsoft Navision Business System, use Object Designer to build menus edit forms, construct data ports and maintain dimension tables. Utilized SQL Server Management Studio to manage user accounts.



Randstad Sourceright

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Reporting Analyst

  • Nov 2015 - Mar 2018

  Create and enhance reporting of operational metrics and data in support of dedicated Recruitment Processing Outsourcing (RPO) contract projects. Use DOMO Analytics platform to visually present performance metrics. Magic ETL, SQL and DOMO Workbench to build custom automatically updated data flows. Create and enhance reporting of operational metrics and data in support of dedicated Recruitment Processing Outsourcing (RPO) contract projects. Use DOMO Analytics platform to visually present performance metrics. Magic ETL, SQL and DOMO Workbench to build custom automatically updated data flows.



Ag Leader Technology

• United States
• Farming
• 100 - 200 Employee

• Product Performance Analyst

  • Jan 2013 - Apr 2015

  Developed business intelligence processes to gather and measure customer satisfaction for 60 products and top 30 suppliers. Utilized business intelligence software to monitor trends and opportunities within an ISO 9001 and Agile Scrum environment. Administered warranties for 10 original equipment manufacturer (OEM) customers.

• Support Systems Manager

  • Jan 2008 - Jan 2013

  Managed three supervised teams with a total of 35 employees and a $2.8 million budget, provided in-bound automated call center, customer service, field support. Implemented case management system and knowledgebase web site, established dealer training center.

• Technical Support Supervisor

  • Aug 2004 - Dec 2007

  Supervised a 12 person customer support team that processed over 45,000 calls annually. Recruited and hired staff; implemented training, conducted performance reviews and coordinated call center coverage.

• Technical Support Representative

  • May 1998 - Jul 2004

  Provided telephone support for hardware and software products, processed dealer parts orders and repair requests. Prepared and presented technical sales and service training to equipment dealers and farmers, Interact with customers at regional and national farm shows.



Progress Industries

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Billing Manager

  • Jan 1995 - May 1998

  Coordinate billing process for 20 residential care sites with 140 residents, vocational services for 240 clients to government agencies. Served as business office team leader; facilitated meetings, promoted team participation.

• Accounting Clerk/Computer Specialist

  • May 1990 - Jan 1995

  Generated fee invoices, maintain personnel database, created customized reports for analysis and assisted in the maintenance of a 40 station PC network.