Coach formateur

• Jan 2022 - Present

Executive coach

• Mar 2022 - Present

Executive Coach certifiée ICF at K2Coaching anglais et français

• Jan 2022 - Present

Store Manager

• Jun 2020 - Dec 2021

Manage a team of sales assistants. Training and coaching on selling jewellery, antique jewellery and bespoke pieces. Organisation of the shop floor’s daily tasks. In charge of VM and the discovery path in store. Redesigning the bridal collection and organising the jewellery offer in store to better adapt to our clients. Streamlining the jewellery bespoke process and selling ceremony. Trained in horology. Manage a team of sales assistants. Training and coaching on selling jewellery, antique jewellery and bespoke pieces. Organisation of the shop floor’s daily tasks. In charge of VM and the discovery path in store. Redesigning the bridal collection and organising the jewellery offer in store to better adapt to our clients. Streamlining the jewellery bespoke process and selling ceremony. Trained in horology.

Store Manager

• Sep 2018 - Dec 2019

Trained, coached and motivated a team of 5 experienced sales associates through monthly one-to-one meetings. Daily briefings and on-the-spot coaching to keep the team engaged and motivated. Regular brainstorming sessions to share opinions and feedbacks. Introduced CRM best practices and guidelines (regular and effective reach outs) to improve Selling Ceremony. and customer service resulted in the development of our customer base. Coaching and CRM activities resulted in increased… Show more Trained, coached and motivated a team of 5 experienced sales associates through monthly one-to-one meetings. Daily briefings and on-the-spot coaching to keep the team engaged and motivated. Regular brainstorming sessions to share opinions and feedbacks. Introduced CRM best practices and guidelines (regular and effective reach outs) to improve Selling Ceremony. and customer service resulted in the development of our customer base. Coaching and CRM activities resulted in increased revenue in 2019 vs 2018 by 15%. Improved relationships between 3 stores and encouraged teamwork. Development of commitment to the Maison through in-store responsibilities and training. Reached 90% mystery shopping at store level. Established relationship with Chinese tour guide company EastSong and tour guides incentive scheme. Show less Trained, coached and motivated a team of 5 experienced sales associates through monthly one-to-one meetings. Daily briefings and on-the-spot coaching to keep the team engaged and motivated. Regular brainstorming sessions to share opinions and feedbacks. Introduced CRM best practices and guidelines (regular and effective reach outs) to improve Selling Ceremony. and customer service resulted in the development of our customer base. Coaching and CRM activities resulted in increased… Show more Trained, coached and motivated a team of 5 experienced sales associates through monthly one-to-one meetings. Daily briefings and on-the-spot coaching to keep the team engaged and motivated. Regular brainstorming sessions to share opinions and feedbacks. Introduced CRM best practices and guidelines (regular and effective reach outs) to improve Selling Ceremony. and customer service resulted in the development of our customer base. Coaching and CRM activities resulted in increased revenue in 2019 vs 2018 by 15%. Improved relationships between 3 stores and encouraged teamwork. Development of commitment to the Maison through in-store responsibilities and training. Reached 90% mystery shopping at store level. Established relationship with Chinese tour guide company EastSong and tour guides incentive scheme. Show less

Assistant Manager

• Oct 2014 - Aug 2018

Trained and managed a new team from a non-luxury background (overall training of 7 members of staff). Wrote a Beginners’ guide to compile diamond knowledge, CRM, Selling Ceremony training, negotiation and soft skills and an overview of our closest competitors and their range of products. Introduced CRM best practice and guidelines. Monthly one-to-one meetings to monitor and coach my team’s CRM and selling techniques. CRM activities increased our prospects conversion rate and client… Show more Trained and managed a new team from a non-luxury background (overall training of 7 members of staff). Wrote a Beginners’ guide to compile diamond knowledge, CRM, Selling Ceremony training, negotiation and soft skills and an overview of our closest competitors and their range of products. Introduced CRM best practice and guidelines. Monthly one-to-one meetings to monitor and coach my team’s CRM and selling techniques. CRM activities increased our prospects conversion rate and client retention rate. Running and monitoring of E-commerce on the Selfridges website.

Brand Ambassador

• May 2012 - Sep 2014

As a Brand Ambassador of the most refined Jeweller, I advice customers during their purchase process. I am in charge of customers loyalty development, CRM and retention. I am in charge of stock rebalancing and stock replenishment reporting. I assist the manager with merchandising and admin tasks such as daily reports or after sale service. I train the interns on diamond and jewellery knowledge, selling cereminy and store running.

Purchasing Assistant

• Aug 2011 - Jan 2012

I join a start-up as a purchaser assistant. SoJeans is the first and only jeans e-shop in Europe and delivers around 100 denim brands. I am in charge of samples collection and have daily contacts with suppliers in Europe. I also manage the samples shootings for the website. I was in charge of training conception for the marketing team. Above all I participated in the creation of a now essential e-seller in Europe and took a lead in every processes. I join a start-up as a purchaser assistant. SoJeans is the first and only jeans e-shop in Europe and delivers around 100 denim brands. I am in charge of samples collection and have daily contacts with suppliers in Europe. I also manage the samples shootings for the website. I was in charge of training conception for the marketing team. Above all I participated in the creation of a now essential e-seller in Europe and took a lead in every processes.

Boutique Manager assistant, internship

• May 2009 - Sep 2009