Finance Manager

• Jun 2021 - Present

Service Advisor and Vehicle Protection Specialist

• Aug 2020 - Jun 2021

Client Success Consultant

• Sep 2019 - Aug 2020

- Partner with regional auto dealership relationship managers to identify opportunities to implement our services and develop a program launch strategy - Lead specialized kickoff trainings and provide ongoing support to clients and their personnel - Proactively monitor existing clients' performance by analyzing reports and through regular communications with client personnel - Execute corrective measures with clients, as needed, to ensure program success is achieved and maintained - Actively manage the daily work processes of the region to achieve operational objectives - Manage and implementation of client programs - Anticipate, recognize and respond to client needs - Provide regular status updates - Evaluate alternatives for solving problems, improving procedures or enhancing services - Provide subject matter expertise to clients and resolve technical problems - Provide input into performance management discussions - Educate team members and business partners by leveraging technical expertise - Provide guidance and support for team members and business partners Show less

Outside Sales Representative

• Nov 2018 - Sep 2019

- Created and maintained business relationships with my clients - Created new business opportunities - Completed the sales process from beginning to end - Established a thorough knowledge of our solution portfolio - Maintained a goal of 75+ call blocking tasks a week - Maintained a goal of 25+ new business prospecting events a week - Increased qualified leads by more than 100% in the first two months - Learned and consistently utilized SalesForce for data input and CRM on a daily basis Show less

Watson and Cloud Platform Sales

• Jan 2018 - Oct 2018

- Lead and closed complex, multi-year infrastructure, cloud, and application managed services opportunities- Established effective relationships with senior business and IT executives at mid-size and large clients- Assisted in directing managed services engagement teams consisting of financial, technical experts, legal and negotiations experts- Established relationships and worked effectively with Third Party Advisors as part of the opportunity engagement process- Connected and sold our solutions to help achieve my clients' business goals as well as my sales goals- Helped my clients stay ahead of their industry by driving innovation and cloud transformation- Established thorough knowledge of our vast solution portfolio- Show less

XaaS Cloud Software Sales Lead

• Jul 2017 - Jan 2018

- Ongoing identification, development, and closing of large, complex, long-term services agreements- Developed effective sales and solution strategies to address client business issues and key requirements- Lead cross-functional teams to develop complex solutions for cloud, infrastructure and application managed services- Effective working with external and internal senior executives to gain support for strategies and meeting business commitments- Established thorough knowledge of our vast solution portfolio Show less

Bluemix Platform Solution Specialist

• Jul 2016 - Jun 2017

- Worked with customers to identify targeted use cases and develop the overall approach using IBM Cloud solutions- Focused on driving complex hybrid cloud opportunities from inception to delivery

Solution Sales Specialist- Summit Program

• Nov 2015 - Jul 2016

- Successfully completed IBM's award-winning, internationally recognized, certified sales learning program- Learned to take a consultative approach with clients that emphasizes open and honest communication in order to ensure their needs, goals and challenges are being satisfied and understood to the fullest extent