Kelly Higgins, MBA
SVP, IT Solutions Architecture at Tier4 Advisors - The Data Center and Telecom Experts- Claim this Profile
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Bio
Experience
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Tier4 Advisors
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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SVP, IT Solutions Architecture
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2017 - Present
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Senior Practice Director
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Feb 2015 - Mar 2017
Develop new business leads and growth opportunities and strengthening the business through technical consulting with customers and enhancing service provider relationships.Tier4 Advisors Is Changing the Way Organizations Procure IT Services.As a service provider broker, Tier4 assists organizations in evaluating, vetting, requesting quotes, selecting, and negotiating with Cloud (i.e. IaaS, DRaaS), Network Connectivity (voice/data), Collaboration (UCaaS), and Colocation providers. Our approach helps companies quickly obtain service provider quotes and offerings that help your organization make an informed decision.
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Travelport
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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VP - Global Networks and Corporate Infrastructure
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Oct 2012 - Aug 2014
Led technology organization to align with strategic business goals enabling new business and driving operational efficiencies. Responsible for all data center infrastructure and global customer networks that connect airlines, travel agencies, online travel companies, and travel content suppliers to Travelport's products and services. Other area of responsibility include 24x7 network operations, network security platforms, corporate desktop, voice and video services and email support.
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VP - Networks and Infrastructure Systems
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May 2010 - Oct 2012
Senior leader responsible for all of Travelport's server and network technology infrastructure that supported connectivity to all customers and products of Travelport GDS and suppliers of travel content. Led large scale multi-OS server and virtualization platforms, global networks, data center networks, network security engineering, systems middleware, and colocation services.
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Travelport
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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VP Network and eCommerce Systems
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2004 - 2010
Senior leader responsible for all of Travelport's network, open systems infrastructure, security, and messaging (host and distributed) platforms for Travelport Technology Operations. Technology leader over data center migrations of Fortune 500 customers and integration of infrastructure and operations for company acquisitions. Led Denver based co-location services that generated EBITDA positive revenue of $5M annually. • Led complex data center migrations and infrastructure integration (United Airlines, eNett, Delta Airlines) • Drove the use of new server virtualization technology (Vmware) to lower costs • Led technology change to core network infrastructure that improved resiliency and systems stability • Led infrastructure teams to achieve initial PCI compliance standards
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Worldspan
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IT Services and IT Consulting
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1 - 100 Employee
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Director, Worldwide Network and Communications
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Apr 2001 - Jun 2004
Led network, server and security infrastructure teams to engineer, implement and support Worldspan's global network, open/distributed systems, and network security infrastructure. Developed IT organization to support expanding open systems and server based (Windows, Linux) platforms and enabled the use of TCP/IP as the standard format for new product releases.
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Manager - Communications Support
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Jun 2000 - May 2001
Manager of Worldspan's global network and Data Center network infrastrucuture. Included network engineering of WAN and LAN, data center infrastructure and security engineering.
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Crawford & Company
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United States
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Insurance
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700 & Above Employee
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Director, Operational Services
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Jul 1999 - Jun 2000
Returned to Crawford and Company as Director of Operational Services. Responsible for all aspects of Data Center operations and technology support including: Mainframe zOS and zVM Technical Support, Mid-range Unix and Windows Systems Support, Network Services, Data Center 24x7 Operations, Corporate LAN and Desktop Services. Drove Year 2000 technology readiness for major systems and corporate office locations in the US. Returned to Crawford and Company as Director of Operational Services. Responsible for all aspects of Data Center operations and technology support including: Mainframe zOS and zVM Technical Support, Mid-range Unix and Windows Systems Support, Network Services, Data Center 24x7 Operations, Corporate LAN and Desktop Services. Drove Year 2000 technology readiness for major systems and corporate office locations in the US.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Manager, Internet Operations Center
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May 1998 - Jul 1999
Responsible for developing a new support organization, structure, and technical team to provide ongoing Internet support for all BellSouth affiliate companies and 80,000-employee base.
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Manager, Data Center Operations
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Jan 1997 - May 1998
Responsible for 24x7 Computer Operations for Bellsouth Information Systems supporting various BellSouth affiliate companies including, Corporate, Advertising and Publishing, Applied Technologies, and Long Distance.
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Crawford & Company
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United States
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Insurance
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700 & Above Employee
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Manager, Data Services
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Oct 1982 - Dec 1996
Various managerial positions held with responsibility for Data Center Operations including 24x7 computer operations, application production support, automation, and high-speed print output services. Various managerial positions held with responsibility for Data Center Operations including 24x7 computer operations, application production support, automation, and high-speed print output services.
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Education
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Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (M.B.A.), MBA Program -
Georgia State University
BBA, Management