Kelly Diaz

Head of Commercial and Customer Service Division at Altia Smart City
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Contact Information
us****@****om
(386) 825-5501
Location
Honduras, HN
Languages
  • Inglés Native or bilingual proficiency
  • Español Native or bilingual proficiency

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Ana Cueto

Kelly estuvo trabajando con nosotros en el departamento de Business Development de Agm Abogados durante un año. Durante ese tiempo, ella demostró ser una persona amable, detallista y muy profesional. Ella siempre tenía una estrategia eficiente para hacer el trabajo sin problemas y era excelente a la hora de organizar y llevar proyecto propios.

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Credentials

  • Curso Avanzado sobre Reglas de Origen Preferenciales
    Inter-American Development Bank
    Oct, 2017
    - Nov, 2024
  • Fundamentos de las Reglas de Origen Preferenciales
    Inter-American Development Bank
    Jul, 2017
    - Nov, 2024

Experience

  • Altia Smart City
    • Honduras
    • Real Estate
    • 1 - 100 Employee
    • Head of Commercial and Customer Service Division
      • Sep 2018 - Present

      ALTIA Smart City is the next generation of real estate development, paving the way for innovation and sustainability. ALTIA Smart City is the next generation of real estate development, paving the way for innovation and sustainability.

  • Consultora Independiente
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Senior Export Officer
      • Apr 2017 - Sep 2018

      *Organize and execute international trade fairs in order to help Honduran companies export their products. *Organize and execute training programs to teach Honduran companies how to export their products. *Organize and execute international trade fairs in order to help Honduran companies export their products. *Organize and execute training programs to teach Honduran companies how to export their products.

  • Lima Medical Center
    • La Lima, Honduras
    • Marketing Consultant
      • Sep 2016 - Oct 2016

      *Organize the Marketing Department of the Hospital *Create job profiles for each employee of the Marketing Department. *Manage and administrative budget to get better results. *Create a new strategy for the Marketing Team in terms of budget and actions to perform. *Organize the Marketing Department of the Hospital *Create job profiles for each employee of the Marketing Department. *Manage and administrative budget to get better results. *Create a new strategy for the Marketing Team in terms of budget and actions to perform.

  • Corporación Lady Lee
    • Honduras
    • Retail Appliances, Electrical, and Electronic Equipment
    • 200 - 300 Employee
    • Account Executive
      • Jan 2016 - Aug 2016

      *Customer acquisition for shopping malls of the corporation and follow up of the existent customer base. *Customer acquisition for shopping malls of the corporation and follow up of the existent customer base.

  • Altia Smart City
    • Honduras
    • Real Estate
    • 1 - 100 Employee
    • Marketing Coordinator
      • Apr 2013 - Dec 2015

      *Execute marketing strategies looking for international and national potential clients to set up operations at the park. Support executing the marketing plan and all of its components. *Execute marketing strategies looking for international and national potential clients to set up operations at the park. Support executing the marketing plan and all of its components.

  • AGM Abogados
    • Spain
    • Law Practice
    • 100 - 200 Employee
    • Business Development
      • Jul 2012 - Feb 2013

      *Create CRM with actual and potential clients. *Develop strategies to attract and retain actual and potential clients. *Develop SEO & SEM strategies. *Planning and executing web 2.0 strategies. *Create CRM with actual and potential clients. *Develop strategies to attract and retain actual and potential clients. *Develop SEO & SEM strategies. *Planning and executing web 2.0 strategies.

  • Startek
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Trainer
      • Aug 2011 - Mar 2012

      *Facilitate curriculum to prepare agents to take customer´s calls. *Time management in order to accomplish the expectations from the client. * Manage and control group of persons. *Facilitate curriculum to prepare agents to take customer´s calls. *Time management in order to accomplish the expectations from the client. * Manage and control group of persons.

  • Walt Disney World
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Front Desk Cashier
      • Feb 2011 - Jul 2011

      *Deliver daily guest service in Fortune 100 Company *Partner with multiple departments to ensure quality. *Perform excellent verbal and written communication skills. *Demonstrate guest service skills in high volume area. *Demonstrate problem solving and decision making skills on a daily basis. -1st *Deliver daily guest service in Fortune 100 Company *Partner with multiple departments to ensure quality. *Perform excellent verbal and written communication skills. *Demonstrate guest service skills in high volume area. *Demonstrate problem solving and decision making skills on a daily basis. -1st

Education

  • EAE Business School
    Master's degree, Marketing & Commercial Management
    2012 - 2012
  • Universidad Tecnológica Centroamericana
    Bachelor of Business Administration (B.B.A.), Business/Commerce, General
    2008 - 2011
  • Tompkins Cortland Community College
    Associate's degree, International Business
    2009 - 2010
  • CX UNIVERSITY
    Customer Experience Specialist CXS, Customer Service Management
    2021 - 2021

Community

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