Experience

elementsuite

• United Kingdom
• Software Development
• 1 - 100 Employee

• Delivery Consultant

  • ‏يوليو 2022 - - الحالي



Advanced

• United Kingdom
• Software Development
• 700 & Above Employee

• Application Consultant

  • ‏مارس 2022 - ‏أغسطس 2022



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Implementation Specialist & Snr Outsourcing Account Manager

  • ‏مايو 2020 - ‏مارس 2022

  My responsibilities include:Implementation and Set-up· Implementation/Conversions of all countries supported by Sage South Africa. · Facilitating a detailed co-development and payroll analysis session with new and existing clients· System set-up & implementation in line with government guidelines· Performing compliance checks and following audit processes to ensure an accurate payroll· Creating an itemised Project Plan for timeous execution and delivery of the payroll implementation. · Customisation of payroll (reports, payslips, GL and other items) according to the client needs assessment. Monthly payroll processes (the below processes are also included used in the implementation process). · Payroll review· Compiling query list· Advising clients on payroll best practices· Advising clients on statutory changes & requirements· Identify & communicate potential risks to clients· Process management· Structured working· Support & apply statutory regulations & maintain VIP system within these statutory regulations· Ability to solve problems and client queries· Simulation Payslips and "what if" scenarios created for clientsAdministrative procedure and documentation· Contribute to the improvement of internal systems and procedures· Creation of input sheet and reports to streamline payroll both externally and internallyPayroll Calendar Management· Proactively remind clients of deadlines monthly· Prioritise and schedule calendar according to client deadlines· Schedule own work· Schedule processors' workFocused on performance management· Help plan processors' work schedule· Give feedback to payroll processorsInfluence on financial performance of team· Maintaining client relationships to ensure recurring businessExternal Clients· Building and maintaining long term relationship with clients· Ensure that clients are aware of potential risks and consequences of actions· Respond to requests & queries from clients

• Outsourcing Account Manager

  • ‏سبتمبر 2015 - ‏مايو 2020

  I am responsible for the following:Implementation and Set-up· Facilitating a detailed co-development session with new clients· System set-up & implementationMonthly payroll processes· Payroll review· Compiling query list· Advising clients on payroll best practices· Advising clients on statutory changes & requirements· Identify & communicate potential risks to clients· Process management· Structured working· Interpret & apply statutory regulations & maintain VIP system withinstatutory regulations· Ability to solve problems and client queries· Simulation Payslips and "what if"​ scenarios created for clientsAdministrative procedure and documentation· Contribute to the improvement of internal systems and proceduresPayroll Calendar Management· Proactively remind clients of deadlines on a monthly basis· Prioritise· Schedule own work· Schedule processors'​ workFocused on performance management· Manage & plan processors' work schedule· Give feedback to payroll processorsInfluence on financial performance of team· Maintaining client relationships to ensure recurring businessExternal Clients· Building and maintaining long term relationship with clients· Ensure that clients are aware of potential risks and consequences ofactions· Respond to requests & queries from clients

• Junior Payroll Consultant

  • ‏يوليو 2014 - ‏أغسطس 2015

  As a Payroll Consultant I am responsible for two main duties, on-site consulting and telephonic support.On-site consulting includes new implementation (doing a needs analysis, defining the parameters, creating additional reports), tax year ends and implementing new modules.Telephonic support (TS) involves helping VIP clients with any problems relating to their payroll / HR and VIP Software.



Communicate Personnel

• Recruitment Consultant (Engineering)

  • ‏يناير 2014 - ‏يونيو 2014

  Interviewing candidates within the Engineering sector Liaising with clients for needs assessment and candidate interviews Meeting monthly KPA’sWriting advertisements and data capture of candidate informationStrategic calls for candidate placements. Interviewing candidates within the Engineering sector Liaising with clients for needs assessment and candidate interviews Meeting monthly KPA’sWriting advertisements and data capture of candidate informationStrategic calls for candidate placements.



Elements on Kloof

• Manager

  • ‏يناير 2008 - ‏ديسمبر 2013

  Key Responsibilities : Planning; training and development; client liaison; driving performance against sales targets; compiling press releases; online marketing and advertising; financial management; stock control; managing day-to-day operations of salon.Managing opening of a 2nd branch (Elements at Dockhouse), tasks comprising: recruitment and selection; systems and process implementation; supplier liaison. Key Responsibilities : Planning; training and development; client liaison; driving performance against sales targets; compiling press releases; online marketing and advertising; financial management; stock control; managing day-to-day operations of salon.Managing opening of a 2nd branch (Elements at Dockhouse), tasks comprising: recruitment and selection; systems and process implementation; supplier liaison.



Beauty Academy International

• Lecturer (Advance Diploma)

  • ‏يناير 2006 - ‏ديسمبر 2007

  Key Responsibilities :Design and presentation of course material, (subjects: anatomy and physiology – theory and practical), performing learner assessments in line with local and international guidelines, course evaluations; initiating advertising communications and promotional events. Key Responsibilities :Design and presentation of course material, (subjects: anatomy and physiology – theory and practical), performing learner assessments in line with local and international guidelines, course evaluations; initiating advertising communications and promotional events.



Lorrens Ladies Health Hydro

• Senior Beauty Therapist

  • ‏يناير 2005 - ‏ديسمبر 2005

  Key Responsibilities :Administering treatments; planning and scheduling; client liaison; stock control; query resolution Key Responsibilities :Administering treatments; planning and scheduling; client liaison; stock control; query resolution



Steiner Transocean Ltd

• La Therapie Esthetician/Assistant Manager

  • ‏مايو 2003 - ‏مارس 2004

  Key Responsibilities :Managing day to day onboard Spa activities; training therapists; administering treatments; liaising with cruise liner lifestyle management team; product sales; stock control Key Responsibilities :Managing day to day onboard Spa activities; training therapists; administering treatments; liaising with cruise liner lifestyle management team; product sales; stock control