Experience

Flybook Reservation Software

• United States
• Software Development
• 1 - 100 Employee

• Advisory Team Director

  • Jul 2019 - Present

• Advisory Team Member

  • Feb 2019 - Present


Wildwood Adventure Partners
• Consultant

  • Oct 2018 - Feb 2019


Outdoor Ventures

• United States
• Media Production
• 1 - 100 Employee

• Business Operations Manager at The Adventure Park at Heritage Museums & Gardens

  • Jan 2015 - Sep 2018

  • Responsible for managing the park schedule and reservations. • Oversee a staff of office associates and park hosts who work with me to answer questions customers have about The Adventure Park, sell tickets, book reservations, and work in the store • Responsible for bi-weekly pay roll and tracking sick leave and vacation time • Responsible to entering all new hires into ADP • Updating social media (Twitter, Facebook, Instagram, etc) as well as the park’s website with daily updates about the park • I bring my Disney customer service training to the Cape and share it with my staff



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Resort Concierge Cast Member

  • Oct 2013 - Dec 2014

  -Assist guests in all ways I did as a Front Desk Cast Member and more- Assist guests with setting up their My Disney Experience accounts and resolving any issues with their accounts-Help guests make, modify, and cancel dining and show reservations- Sell park tickets and help guests determine the right tickets for themselves and their families- Sell tours to guests that allow them to get a behind-the-scenes look at how things work at Disney World

• Front Desk at Disney's All Star Resorts

  • Apr 2013 - Dec 2014

  • Helped to create a magical start to guests’ vacations • Worked with various computer software to check guests in and out of the hotel, arrange airline transportion, and submit work orders to help meet guests’ requests• Advised guests on what attractions might interest them• Selected for a month and a half long deployment to Disney's Pop Century Resort and Disney's Art of Animation Resort during the introduction of My Magic +, where I got some practice using additional software to help organize guests's vacations• After five months, selected by managers to train new front desk cast members

• Relief Coordinator

  • Sep 2012 - Apr 2013

  • Interacted with guests from around the world and helped create a magical experience for them• Assisted managers with the counting and transportation of money • Assisted other Cast Members with difficult guest situations in the following merchandise locations; Disney Traders, Port of Entry, East & West Kiosk, Baby Care, the Mexico pavilion, and the Norway pavilion in Epcot.

• Merchandise Cast Member

  • May 2012 - Apr 2013

  • Started with the Disney College Program and continued working in merchandise for a few months after my program ended as well • Worked in the gift shops at the entrance to the world showcase (Disney Traders & Port of Entry) in Epcot • Responsible for stocking the stores and keeping the stores organized • Assisted guests in selecting the perfect souvenirs to remember their Disney Vacation • Promoted to relief coordinator a few months in to my College Program • Started with the Disney College Program and continued working in merchandise for a few months after my program ended as well • Worked in the gift shops at the entrance to the world showcase (Disney Traders & Port of Entry) in Epcot • Responsible for stocking the stores and keeping the stores organized • Assisted guests in selecting the perfect souvenirs to remember their Disney Vacation • Promoted to relief coordinator a few months in to my College Program