Experience

Extend-A-Family Waterloo Region
• Canada
• Individual and Family Services
• 1 - 100 Employee
• Direct Support Person

  • Sep 2018 - Present

Conestoga College
• Canada
• Higher Education
• 700 & Above Employee
• Office Administrator Graduate

  • May 2018 - Present


Student at Conestoga College-Office Administration - General

• Office Administration Candidate

  • Mar 2018 - Present

  Courses focus on document processing (keyboarding Skills), along with basic accounting/bookkeeping skills, and full working knowledge of Office Procedures. Advanced MS Office Suite includes but is not limited to mail merge, formatting styles, templates, specialized graphic features, macros, creating forms (Word), pivot charts/tables, filters, defined names, macros, formulas, V/HLOOKUP, nested functions, data validation (Excel), animated slide content, transitions, SmartArt (Power Point), flyers, letterhead, menus, and business cards (Publisher). Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Owner/Operator

  • Jun 2012 - Present

   Responsible for finding and maintaining clients.  Creating recipes and selling dried mixes such as soups and rubs.  Bookkeeping, file managing, report writing and updating are daily tasks.  Responsible for finding and maintaining clients.  Creating recipes and selling dried mixes such as soups and rubs.  Bookkeeping, file managing, report writing and updating are daily tasks.


Duplicon Presentation Systems
• Installation Coordinator

  • Sep 2018 - Jan 2019


SunLife

• United Kingdom
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Sep 1999 - May 2012

   Handled complicated incoming calls for health and dental insurance inquiries escalated from front line service representatives.  Researched and reviewed health care claims on an individual level to evaluate and resolve the status of payments.  Assisted in the organization and development of online customer service procedures which increased response time by 22%.  Adept at reading and identifying the key to discovering what an unhappy client’s underlying issues are which will result in customer satisfaction. Show less



Wellington Graphics

• United States
• Design Services
• 1 - 100 Employee

• Front Office Manager

  • Feb 1990 - May 1996

   Highly motivated front line professional; adept at reception desk and phone procedures.  Created Wellington Graphic’s first procedure manual which reduced training time for new employees by approximately one third.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Received and processed orders.  Quoted prices based on individual client’s needs.  Monitored the daily tidiness and cleanliness of the office. Show less