Experience

花旗银行(中国)有限公司

• China
• Financial Services
• 1 - 100 Employee

• Product Manager

  • Dec 2019 - Present

  Credit Card Product Manager- Affluent segment product management- Campaign / new initiative plan and execution on quarterly basis- Review customers pain points and provide improvement plan- Vendor management (contract negotiation, sourcing, customer interface design, payment, etc.)- Closely work with internal / external stakeholders to enhance the customer experience- Review P&L and track product revenue performance Credit Card Product Manager- Affluent segment product management- Campaign / new initiative plan and execution on quarterly basis- Review customers pain points and provide improvement plan- Vendor management (contract negotiation, sourcing, customer interface design, payment, etc.)- Closely work with internal / external stakeholders to enhance the customer experience- Review P&L and track product revenue performance



NIO

• China
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Business Assistant

  • Nov 2018 - Nov 2019

  - Business Assistant to the senior management of XPT / Nio Capital / Nio;- Agenda management and itinerary planning;- Market research on the industry trend;- Key contact for internal and external VIPs;- Conduct tours to the showrooms;- Organized events;- Budget planning and control - Business Assistant to the senior management of XPT / Nio Capital / Nio;- Agenda management and itinerary planning;- Market research on the industry trend;- Key contact for internal and external VIPs;- Conduct tours to the showrooms;- Organized events;- Budget planning and control



Citi

• United States
• Financial Services
• 700 & Above Employee

• Business Assistant

  • Feb 2018 - Oct 2018

  - Personal Assistant to China Business Director; - Calendar / Diary management for business director as well as for senior management; - Organizes a variety of meetings on daily basis; - Plans middle to large scale meetings on a quarterly basis for internal staff as well as regional /global visitors; - Arranges detailed travel itineraries; - Consolidated business proposals and presentations for the director; - Prepares meeting minutes and email drafts; - Builds strong relationships with internal and external stakeholders

• Product Manager

  • Aug 2017 - Jan 2018

  - Conducted monthly competitor survey on product value proposition; - Maintained relationship with third parties; - Website / Wechat maintenance to ensure the most updated / attractive offers posted; - Negotiated new features / promotions for the product; - Cost control and expenses accrual; - Acted as the internal controller to ensure that business is in compliance

• Lifestyle Relationship Manager

  • Feb 2014 - Aug 2017

  - Provided comprehensive / luxury care to the most affluent segment clients; - Itinerary planning and travel related sourcing and booking; - Mainly handled overseas clients; Maintained relationship with major stakeholders such as concierge service providers / travel agencies / event planning companies; - Organized customer engagement events; - Acquired new customers through referral



Grand Hyatt Shanghai

• Sales Manager

  • Sep 2011 - Feb 2014

  - Maintained relationship with key persons from corporate accounts in banking and financial industry as well as MICE agencies; - Conducted cold calls to acquire new accounts; - Event planning for key accounts; - Coordinated with in-house departments to ensure smooth stay or event experience - Maintained relationship with key persons from corporate accounts in banking and financial industry as well as MICE agencies; - Conducted cold calls to acquire new accounts; - Event planning for key accounts; - Coordinated with in-house departments to ensure smooth stay or event experience



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Agent

  • Feb 2011 - Aug 2011

  - Check-in and check-out for guests - Acted as runner to pick up and source gifts as requested by clients - VIP attendant - Recognized as Excellent Service Cast Member five times during the internship - Check-in and check-out for guests - Acted as runner to pick up and source gifts as requested by clients - VIP attendant - Recognized as Excellent Service Cast Member five times during the internship



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• Casino VIP Host

  • May 2010 - Jan 2011

  - Acted as personal assistant to VIP clients upon staying with Caesars; - Travel planning and event organizing according to clients’ requests; - Liaison with in-house departments to ensure exceptional customer experience for VIP - Acted as personal assistant to VIP clients upon staying with Caesars; - Travel planning and event organizing according to clients’ requests; - Liaison with in-house departments to ensure exceptional customer experience for VIP