Kelly Young
Director of Customer Success at Thomas International- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Greg Williams
Kelly is a very strong leader who builds close relationships with people at all levels extremely quickly. Full of energy and passion for her work Kelly is an outstanding person to work with, her dedication and professionalism is impressive, as is her level of commitment and ability to drive change while creating great team spirit. Kelly always makes sure the customer is put at the front of the conversation, this combined with excellent business acumen and her ability to create highly motivated teams, enables her to build successful customer success functions rapidly.
Julia Jones
I have known Kelly for 16 years and we worked closely together for 15. In terms of personal character you will find Kelly charming, intellectually brilliant, quick witted and giving. Operationally she has an analytic mind, a focus to continuous improve her key responsibilities by continually learning and being able to become a subject matter expert very quickly. Through her career she has managed to become a subject matter expert in many varied specialisms making her a valuable asset to the Board. Customer centric and efficient, this lady will find ways to improve the customer experience and if all else fails she will pick up the phone and allow her charm and knowledge shine through. I cannot recommend this lady enough because on top of all of that she champions equal rights, inclusion, fairness, values and compassion, oh, and she is an amazing mum!
Greg Williams
Kelly is a very strong leader who builds close relationships with people at all levels extremely quickly. Full of energy and passion for her work Kelly is an outstanding person to work with, her dedication and professionalism is impressive, as is her level of commitment and ability to drive change while creating great team spirit. Kelly always makes sure the customer is put at the front of the conversation, this combined with excellent business acumen and her ability to create highly motivated teams, enables her to build successful customer success functions rapidly.
Julia Jones
I have known Kelly for 16 years and we worked closely together for 15. In terms of personal character you will find Kelly charming, intellectually brilliant, quick witted and giving. Operationally she has an analytic mind, a focus to continuous improve her key responsibilities by continually learning and being able to become a subject matter expert very quickly. Through her career she has managed to become a subject matter expert in many varied specialisms making her a valuable asset to the Board. Customer centric and efficient, this lady will find ways to improve the customer experience and if all else fails she will pick up the phone and allow her charm and knowledge shine through. I cannot recommend this lady enough because on top of all of that she champions equal rights, inclusion, fairness, values and compassion, oh, and she is an amazing mum!
Greg Williams
Kelly is a very strong leader who builds close relationships with people at all levels extremely quickly. Full of energy and passion for her work Kelly is an outstanding person to work with, her dedication and professionalism is impressive, as is her level of commitment and ability to drive change while creating great team spirit. Kelly always makes sure the customer is put at the front of the conversation, this combined with excellent business acumen and her ability to create highly motivated teams, enables her to build successful customer success functions rapidly.
Julia Jones
I have known Kelly for 16 years and we worked closely together for 15. In terms of personal character you will find Kelly charming, intellectually brilliant, quick witted and giving. Operationally she has an analytic mind, a focus to continuous improve her key responsibilities by continually learning and being able to become a subject matter expert very quickly. Through her career she has managed to become a subject matter expert in many varied specialisms making her a valuable asset to the Board. Customer centric and efficient, this lady will find ways to improve the customer experience and if all else fails she will pick up the phone and allow her charm and knowledge shine through. I cannot recommend this lady enough because on top of all of that she champions equal rights, inclusion, fairness, values and compassion, oh, and she is an amazing mum!
Greg Williams
Kelly is a very strong leader who builds close relationships with people at all levels extremely quickly. Full of energy and passion for her work Kelly is an outstanding person to work with, her dedication and professionalism is impressive, as is her level of commitment and ability to drive change while creating great team spirit. Kelly always makes sure the customer is put at the front of the conversation, this combined with excellent business acumen and her ability to create highly motivated teams, enables her to build successful customer success functions rapidly.
Julia Jones
I have known Kelly for 16 years and we worked closely together for 15. In terms of personal character you will find Kelly charming, intellectually brilliant, quick witted and giving. Operationally she has an analytic mind, a focus to continuous improve her key responsibilities by continually learning and being able to become a subject matter expert very quickly. Through her career she has managed to become a subject matter expert in many varied specialisms making her a valuable asset to the Board. Customer centric and efficient, this lady will find ways to improve the customer experience and if all else fails she will pick up the phone and allow her charm and knowledge shine through. I cannot recommend this lady enough because on top of all of that she champions equal rights, inclusion, fairness, values and compassion, oh, and she is an amazing mum!
Credentials
-
ILM Level 5 Coach
Institute of Leadership & Management (ILM)
Experience
-
Thomas
-
United Kingdom
-
Human Resources Services
-
200 - 300 Employee
-
Director of Customer Success
-
Jul 2021 - Present
-
-
Head of Customer Success
-
Aug 2020 - Jul 2021
-
-
Pricing and Sales Operations Manager
-
Aug 2018 - Aug 2020
-
-
Senior Product Manager
-
Aug 2017 - Aug 2018
-
-
Client Services Manager
-
Apr 2015 - Aug 2017
-
-
Client Development Consultant
-
Jan 2007 - Apr 2015
My role as a Client Development Consultant for Thomas International involves providing support to Thomas' Midlands based clients. Developing and maintaining relationships with new and existing clients. Regularly administering Thomas International's psychometric assessments and providing clear, precise and comprehensive feedback on assessment results when required. About Thomas InternationalFounded in 1981, Thomas International provides people assessments which empower business leaders to transform the performance of their teams and individuals – and deliver an immediate impact on their organisation. We help our clients recruit, retain, develop and manage their people. We’ll give you insight into your staff – what motivates them, their core strengths and limitations, and their potential. And we’ll add a high level of certainty to all your people-related decisions. Thomas is different because our assessments are straightforward to understand and quick to use, with rapid results. Our client service teams will train you, advise you and provide practical assistance. Their aim is to empower you to use people assessments to create maximum value for your organisation. Thomas has been at the forefront of assessment innovation for 30 years. We provide assessments in 56 languages and have a presence in over 60 countries. Today we are working with 32,000 companies and 250,000 trained Thomas users worldwide. Our clients span every type of business of all sizes and complete over 1.5 million assessments every year.SpecialtiesTransforming employee performance through people assessments, Development, Recruitment, Management, Retention Show less
-
-
-
-
Administration Manager
-
Jun 2003 - Dec 2006
-
-
-
-
Company Manager
-
Jun 2002 - Jun 2003
-
-
-
-
QMS Co-Ordinator
-
1998 - 2002
-
-
Education
-
King Edward VI Handsworth School
A Levels in Biology, Chemistry and Mathematics