Experience

Service Works Global

• United Kingdom
• Software Development
• 100 - 200 Employee

• General Manager, Canada

  • Feb 2020 - Present

• Professional Services Manager for Canada

  • Oct 2016 - Apr 2020

• Support & Technical Consultant

  • Feb 2013 - Oct 2016



Reliance Secure Task Management

• PFI Business Support Manager

  • Dec 2007 - Jan 2013

  As Business Support Manager to 6 PFI contracts I was responsible for the implementation of QFM Payment Mechanisms across all new PFI contracts and all existing PFI contracts involving Due Diligence, UAT testing and reporting prior to mobilisation. I was heavily involved with the contract negotiation which involved liaising with clients and mitigation of issues. I was involved with the successful mobilisation of three PFI schemes which included client meetings, dealing with commercial aspects of the contract and ensuring contract compliance is adhered to in order to minimise any potential deductions. I had overall responsibility for the Helpdesk function consisting of 8 operators and the Helpdesk Manager which included training of Helpdesk staff on new contracts and QFM. I was the lead in the implementation of ISO9001 and ISO14001 cerification across all operational PFI contracts.



Tribal Education Training Solutions (formally SfE Ltd)

• EMS Coordinator/Deputy to Operations Manager

  • Jan 2005 - Dec 2007

  I had overall management of two Event Management Systems within the company and provided PA support to Operations Manager and 3 Training Directors. The role consisted of maintaining existing reports within the system; reporting daily, weekly and year to date figures to the Senior Management Team and producing and updating procedure manuals for all members of staff. The department I worked with managed the booking of delegates on to national events, ensuring that all venue details are sent to schedule, administering and proofing handbook materials produced by the trainers for the event. I assisted the Publicity Art Worker with the production of publicity including proof reading to meet company format and was responsible for the coordinating the mailing of publicity and setting up mailing spreadsheets. I was responsible for providing support during the ISO 9001 project, ensuring all letters and forms met the Quality Assessment standard.



SfE Ltd

• United Kingdom
• Retail Office Equipment

• Project Coordinator

  • Apr 2004 - Dec 2004

  Working with the Project Manager to achieve project goal, assessing the current company systems and procedures and how the new system can improve it. Assisting in defining the project plan using Microsoft Project. Maintaining the project plan and monitoring achievements. Liaising with staff to define business requirements. Providing input to the Project Manager as required. Assisting in the development of the system Working with the Project Manager to achieve project goal, assessing the current company systems and procedures and how the new system can improve it. Assisting in defining the project plan using Microsoft Project. Maintaining the project plan and monitoring achievements. Liaising with staff to define business requirements. Providing input to the Project Manager as required. Assisting in the development of the system