Experience

Hallmark Business Connections

• United States
• Advertising Services
• 200 - 300 Employee

• Vice President Operations

  • Jan 2023 - Present

• General Manager

  • Oct 2016 - Present

  The Hallmark Business Connections is a subsidiary of Hallmark Cards, supplying Business to Business Greeting Cards and Incentive programs for business globally. Duluth General Manager is responsible for all aspects of production, maintenance, warehouse, distribution and facilities management. These responsibilities include management of a staff of 6 direct reports , 18 operations staff, augmented by 30 - 50 seasonal temps, management of facility and logistic vendors, and a detailed knowledge of the United States Postal Service, FedEx and UPS package deliver services. Show less



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Dec 2017 - Present

  Manage a Retail Distribution and Fulfillment Center, supporting Hallmark Gold Crown Network and Hallmark.com on-line sales, including production and fulfillment of Personalized product Manage a Retail Distribution and Fulfillment Center, supporting Hallmark Gold Crown Network and Hallmark.com on-line sales, including production and fulfillment of Personalized product

• Lean Strategy & Implementation Manager

  • Mar 2013 - Oct 2016

  Developed Lean Strategy and Implementation support for various areas throughout Hallmark such as Product Development, IT and Manufacturing by working with areas to identify and remove waste. Support include training and development of individuals and groups within the areas that I supported to enable them to sustain Lean improvements that we identified. Work with IT included Value Stream Mapping the Software Asset Management processes, identifying multiple improvement opportunities that eliminated security vulnerabilities, developed a new process for tracking and managing software licenses to remain compliant with software vendor agreements and save over $1.5MM annually in software licensing expenditures. Show less

• Lean Area Manager

  • May 2002 - Mar 2013

  Responsible for leading various greeting card and envelope productions, including digital & offset printing, thermography, screen printing, foil stamping and envelope production, responsible for 2.8 billion envelopes and over 600 million greeting cards annually. Developed several innovative decorative printing process while managing 10+ million dollar budgets and holding costs per thousand for envelopes over a 6 year period. Developed numerous front line section managers in printing, leadership, operations management and Lean. Show less

• Production Area Manager

  • May 1997 - May 2002

  Responsible for leading multiple printing operations in the production of Hallmark Greeting Cards. Developed strategy to consolidate various printing operations into single cohesive unit, while upgrading printing fleet to the latest technology. This enabled the reduction of internal printing by over 50%.Co-led cross-divisional team to successfully integrate new technologies into Manufacturing operations, enabling Manufacturing to be 100% digital and provide new process capabilities for Creative.Managed 9 section managers and 100+ employees. Assisted with the closing of the Kansas City Manufacturing plant, by transitioning production operations, and successfully placing 294 non-exempt and 34 exempt employees by 2002 year-end.  Show less

• Production Supervisor

  • Jun 1991 - May 1997

  Responsible for managing day to day production operations, including scheduling work, press assignments and performance management of 15 - 30 employees. Duties included supporting the development and execution of budgets, production and continuous improvement opportunities. Completed Graphic Arts Technical Development Program & GATF Printing training.

• Stockhandler

  • Jan 1989 - Jun 1991

  Responsible for support of printing production operations, stocking presses with materials, ink and supplies. Support operators during make-readies, clean up and coverage for breaks and lunches

• Card Scrap Seperator

  • Jan 1988 - Jan 1989

  Removed greeting cards from large die cut sheets. Responsible for both incoming and outgoing quality inspections and meeting production requirements.

• Custodian

  • Mar 1984 - Jan 1988

  Responsible for the cleaning and maintaining various areas within the Hallmark complex.